Stumped with voicemail issue on ATIV S Neo
TLDR: Changed my phone number and now my phone (Samsung Ativ S Neo on Sprint) is not getting any kind of voicemail notifications (toast/phone tile/VVM tile/VM button in phone app/VVM app). The visual voicemail app, even after a hard reset of the device, is still listing the _old_ number under its settings page. The full details are here: community.sprint.com/baw/message/629851
- How is it possible that the old number is still showing up after a hard reset when all of the provisioning steps and MSID are all programmed correctly?
- Is there some registry setting somewhere that isnít being updated after a hard reset?
- Is there any way to do and even lower level reset of the device that will take it back to a pre-activated/provisioned state? If so, how do I do this?
I spent the last two hours on the phone with Sprint and they went through all of the steps they could think of, even down to changing the MSID on the phone, and they were unable to fix the problem. Any help would be greatly appreciated.