[Q] Stock Email App not working with Exchange Server Corporate Email
After several weeks of exchanging e-mails with IT department and in-depth search over Web, I turn to experts here. I have Galaxy Note 10.1 Stock ROM with Android 4.1. installed, without any after market SW customization.
I am trying to sync my corporate Exchange email account (Exchange version 2010) but after complete procedure adding new account, the stock email app from Samsung is stacked on sync screen syncing without any progress. From web sites and forums, this is common trouble with not only this device, but I've tried endless possibilities to solve this problem. From factory reset with clean device, without any other accounts, with Mobile data sync on and off, Security levels with encryption, pin, password, screen pattern, without any security, with many 3rd party EAS Android apps, but on the end, I am stuck with non working sync. If I try with wrong password, there is message for error with credentials, so there is somehow the connection between device and server, but without working sync and any email coming to my Samsung Note.
On the other hand, the part from my company's IT settings, everything should be OK, since I am using my smartphone LG Optimus 2x with Android v 4.0 and stock email app. It works without any problems from beginning with same settings from my side and at Exchange Server Side. During my testing, no security settings, levels or any other settings had been changed.
From analysis in past weeks there is one possible solution. On my working LG phone, stock email app is added to Device administrators list after I add my Exchange account and on the end of procedure there is also a well known pop-up asking me for permissions for remote wipe for different kind of data. When I add my Exchange account to my Samsung Note, there is no sight of this pop-up for allowing remote wipe and also after this procedure, Samsung note's stock email app is not added to Android device administrator's list (Settings-security-device administrator). And I cannot find any way to manually add this app to device admin list.
So, from this description, do anyone have some clue what to do?