I am trying to do a master reset, by going to settings, privacy, factory data reset, as instructed by at&t. They are making me do this before they will send me a replacement thrill. They did not offer me a different kind of phone, just another thrill. When I get to the reset everything button, I hit it, and it does nothing. This phone is laughing at me. Im ready to hurl it through at&ts windows.
edit: figured it out, I eventually had to do the thing where you turn off the phone, hold down the volume down button and push the power button and go from there.