Originally Posted by siddsm
Thanks for the replies again.
It was my second full charge. Attaching some pics of it now. Have been treating it like a baby since I got it, not wearing it much, and if I am wearing, shielding it with my hand all the time :\
Thanks adrian. If it was a sapphire crystal glass, I doubt their claims of being super strong if it cracks so easily :\
Dickson, this one will be a case where it would be my word against the samsung service centre guy. I will claim it as a design flaw and it cracked due to temp change, and he will claim that i mishandled it. Usually these situations get to a deadlock where the only way out of getting it fixed is paying for it. Unless ebay has a replacement part and there is a guide online on how to replace it.
Attaching the pics, notice the curved crack at the top. There are no other scratches or scuffs on the glass or the brushed metal around to suggest that it actually hit something. The two small dots are dust specks. The watch always stays in my room...which no one else have access to either.
My family have been in the watch trade for over 100 years. I am NOT though. I do however collect watches. From what I can see the crack is possibly
a 'stress crack'? This type of crack can occur when the body of the watch is not exactly the same dimensions as the glass and the glass will crack over a small time due to 'stress'. This could be a one off production problem, ie its a lemon or a design fault in either the body or the glass in terms of size? Only time will tell, we need to see if more owners develop this problem.
Glass can be very difficult to understand, it can be very strong and take enormous pressures or just decide to break on its own. Stress fractures are not uncommon in 'cheap' watches where the tolerances between body and glass are not monitored properly by a quality control team.
One thing we have now established however, is the crystal is NOT made from sapphire glass.
So sorry to learn you have this problem. My immediate response would certainly be with Samsung, failing that first take the watch to a qualified horologist and request a report then go to your Samsung dealer.
Sorry to write I very much doubt you would be able to replace the glass yourself even if you could purchase one. As a novice you would probably break a dozen in trying.