Thanks Eric.
When I flash a ROM into the phone, will all data lost ?
Moreover, I am downloading a new ROM from Data Package Manager.
The SW Version is 3051.40000.1349.0007, is it the Lumia Black?
Major issue after GDR3 / Lumia Black Update
- Thread starter Eric Z
- Start date
Thanks Eric.
When I flash a ROM into the phone, will all data lost ?
Moreover, I am downloading a new ROM from Data Package Manager.
The SW Version is 3051.40000.1349.0007, is it the Lumia Black?
I just finished uploading my Amber rom, I will give you a PM (Private Message) right after I reply your post.
Yes, flashing a rom, or doing a Hard Reset, all your data will lost. If you will try to save your data, which I don't know how, then you must NOT flash or hard reset your phone, and find someone real expert to help you out.
All firmwares one can download from Nokia's server, is something like 3051.xxxxxxxxxxxx, and yes it is Black. Amber has 3047.xxxxxxxxx.
Same Problem
I have the exact same problem. Rogers phone, using it on T-Mobile USA. I had the Preview for Developers build and then I upgraded as soon as Black was available. It upgrades fine and seems to migrate the data just fine but then after the first reboot you're screwed. I had a pin on my phone and it would hang as soon as I tapped the last digit. The back, windows and search key gave haptic feedback and the power button turned the screen on and off but nothing else.
After this I tried a soft reset and then a hard reset, same issues without a pin it shows exactly the same symptoms as Eric describes.
I also tried using NSU, the first day I tried it still had the Rogers Amber build, the next day when I tried it it had the Black build. Luckily I had the Amber ROM at home.
So now I'm stuck on the Amber ROM, it's working just fine but it's frustrating that I can't upgrade.
I have the exact same problem. Rogers phone, using it on T-Mobile USA. I had the Preview for Developers build and then I upgraded as soon as Black was available. It upgrades fine and seems to migrate the data just fine but then after the first reboot you're screwed. I had a pin on my phone and it would hang as soon as I tapped the last digit. The back, windows and search key gave haptic feedback and the power button turned the screen on and off but nothing else.
After this I tried a soft reset and then a hard reset, same issues without a pin it shows exactly the same symptoms as Eric describes.
I also tried using NSU, the first day I tried it still had the Rogers Amber build, the next day when I tried it it had the Black build. Luckily I had the Amber ROM at home.
So now I'm stuck on the Amber ROM, it's working just fine but it's frustrating that I can't upgrade.
Last edited:
Rturnero:
I saw you posted your reply both on XDA and Nokia Discussion, so I just reply here:
I think if you provide your phone's paperwork to Nokia Care USA, they may do a replacement for you as well. They may do another test on your phone just like mine, assumed they are not informed by this problem yet. But that is just my gusse because I can't see why they shall not do. In fact my problem occured when I actually was in NY City, and I did call Nokia Care US, and they told me to send in the phone, but I just choosed to do this when I was back in Europe.
I am quite pleased of getting a new phone and think the Black is nice, so I was happy that I did the request on replacement.
I saw you posted your reply both on XDA and Nokia Discussion, so I just reply here:
I think if you provide your phone's paperwork to Nokia Care USA, they may do a replacement for you as well. They may do another test on your phone just like mine, assumed they are not informed by this problem yet. But that is just my gusse because I can't see why they shall not do. In fact my problem occured when I actually was in NY City, and I did call Nokia Care US, and they told me to send in the phone, but I just choosed to do this when I was back in Europe.
I am quite pleased of getting a new phone and think the Black is nice, so I was happy that I did the request on replacement.
No luck
I just called them and talked to them on the chat, they directed me to Palco which would cost me $100 to have the phone flashed. You must have been really lucky with who you spoke to.
They did make a point of asking me if it was fully charged when I tried the update, I'm going to charge it fully and try again and see if I have any better luck.
I just called them and talked to them on the chat, they directed me to Palco which would cost me $100 to have the phone flashed. You must have been really lucky with who you spoke to.
They did make a point of asking me if it was fully charged when I tried the update, I'm going to charge it fully and try again and see if I have any better luck.
If they were talking about to get you phone "flashed", then I think you and Nokia Care totally missed each other.
1. I don't believe that 100% charged has anything to do with any kind of problem. People get told to charge the phone 100% is more likely a standard telling that prevents people who come with a "broken" phone but what it actually happens is just that the phone run out of battery.
2. Nokia Care USA tell me to send in the phone because I CONVICED THEM that I know what I am saying and doing. I told them all my test results and they can see, that it may be the best if I send in the phone. Generally, if you sounds like a half pro or a pro, it makes the communication much more easier, because they know that this may be a serious problem.
I hope you get better luck when you call them again. Remember to tell them details about how you have tried to flash your phone, and all what you have tested/done. Convince them that there is no way back but THEY have to look into it.
The 100% battery thing is crap, but I did it too, not because I believe it is a solution to anything, but because it is a thing among a whole package of small things/tests you have to do so the another part of your conversation doesn't think, that he/she is just talking to another "stupid" customer.
All good luck.
Eric
1. I don't believe that 100% charged has anything to do with any kind of problem. People get told to charge the phone 100% is more likely a standard telling that prevents people who come with a "broken" phone but what it actually happens is just that the phone run out of battery.
2. Nokia Care USA tell me to send in the phone because I CONVICED THEM that I know what I am saying and doing. I told them all my test results and they can see, that it may be the best if I send in the phone. Generally, if you sounds like a half pro or a pro, it makes the communication much more easier, because they know that this may be a serious problem.
I hope you get better luck when you call them again. Remember to tell them details about how you have tried to flash your phone, and all what you have tested/done. Convince them that there is no way back but THEY have to look into it.
The 100% battery thing is crap, but I did it too, not because I believe it is a solution to anything, but because it is a thing among a whole package of small things/tests you have to do so the another part of your conversation doesn't think, that he/she is just talking to another "stupid" customer.
All good luck.
Eric
please ERIC Z can u send me a link to your RM 821 ROM PLEASE my phone is almost dead
i really need that RM 821 ROM windows device recovery tool downloaded RM 820 INSTEAD of RM 821 My only phone is stuck on spinning gears and sad face loop and a software that can flash it to my phone thanks a million
ERIC Z
i really need that RM 821 ROM windows device recovery tool downloaded RM 820 INSTEAD of RM 821 My only phone is stuck on spinning gears and sad face loop and a software that can flash it to my phone thanks a million
ERIC Z
I really doubt that I will still have the package. I do not own the Lumia 920 for a very long time now. I will check and give you final message within a day or two.
Sorry I do not have the files any more. However, I believe the post from titi66200 shall be able to help you out.
