Can't lock phone and can't use a new keyboard

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curryinaninstant

Senior Member

Aug 11, 2012

81

3

• May 16, 2014

• #1

Hi all. I'm on NC5 rooted and have two problems.

The first is that I can't set up a lock on my phone. All of the options are grayed out and it says that it has been"turned off by administrators, encryption policy or credential storage. Except none of the apps in the administrator section (android device manager or samsung knox) have been enabled, there is no encryption policy, and when I uninstall all certificates, the problem still remains.

The second is that the phone keeps reverting back to the samsung keyboard. After I set swiftkey as the default, it just switches back to samsung. Swiftkey isn't being greenified or anything else.

Any help would be greatly appreciated.

Thanks!

 

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decaturbob

Senior Member

Mar 30, 2011

2,492

842

Decatur

• May 16, 2014

• #2

curryinaninstant said:

Hi all. I'm on NC5 rooted and have two problems.

The first is that I can't set up a lock on my phone. All of the options are grayed out and it says that it has been"turned off by administrators, encryption policy or credential storage. Except none of the apps in the administrator section (android device manager or samsung knox) have been enabled, there is no encryption policy, and when I uninstall all certificates, the problem still remains.

The second is that the phone keeps reverting back to the samsung keyboard. After I set swiftkey as the default, it just switches back to samsung. Swiftkey isn't being greenified or anything else.

Any help would be greatly appreciated.

Thanks!

Click to expand...

Click to collapse

Are you running safestrap?

sent by safestrap enabled bajarom

 

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curryinaninstant

Senior Member

Aug 11, 2012

81

3

• May 16, 2014

• #3

Yes. Is this the issue?

 

D

decaturbob

Senior Member

Mar 30, 2011

2,492

842

Decatur

• May 16, 2014

• #4

curryinaninstant said:

Yes. Is this the issue?

Click to expand...

Click to collapse

I'm not sure.

sent by safestrap enabled bajarom

 

joshm.1219

Senior Member

May 7, 2013

4,071

1,741

32

Philadelphia

• May 16, 2014

• #5

Can u access the device administrators section in your settings app

Sent from my HTC6600LVW using Tapatalk

 

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curryinaninstant

Senior Member

Aug 11, 2012

81

3

• May 16, 2014

• #6

Yeah I can. When I do, it says Samsung KNOX and Android Device Manager. Both are unchecked.

 

joshm.1219

Senior Member

May 7, 2013

4,071

1,741

32

Philadelphia

• May 16, 2014

• #7

OK can you clear credentials at the bottom of the security page?

Try freezing the Samsung keyboard to get your phone to stick to swift key.

Sent from my HTC6600LVW using Tapatalk

 

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curryinaninstant

Senior Member

Aug 11, 2012

81

3

• May 16, 2014

• #8

I have tried clearing credentials. I still have the same problem.

 

ppat324wi

Senior Member

Sep 16, 2013

83

9

Milwaukee, WI

• May 19, 2014

• #9

Did you use the downgrade method to root, or did you have an MDK S4?

Sent from my SCH-I545 using XDA Premium 4 mobile app

 

J

jmgib

Senior Member

Jun 24, 2010

104

34

Covington

• May 19, 2014

• #10

The issue you are having regarding the lock screen is common and if you read the comments on Surge ' s thread you will find your solution. You will need to comment out a line in your build.prop.

Sent from my SCH-I545 using Tapatalk

 

N

newkydawg

Senior Member

Feb 11, 2012

249

116

Macon, Georgia

Huawei Nexus 6P

Google Pixel 3 XL

• May 20, 2014

• #11

To fix the "lock" issue, make the following change in build.prop found in system folder using Root Explorer or an equivalent app.

Find the line:

security.mdpp=none

And add the # symbol as noted below:

#security.mdpp=none "

 

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curryinaninstant

Senior Member

Aug 11, 2012

81

3

• May 20, 2014

• #12

Perfect! Thank you so much. This worked.