Galaxy Note 3 (SM-N9005) RESTART by itself ?

joseph74 · Jan 18, 2014

Well my friends I know this is not a new topic for you but I'm really searching for a definite solution !!
I have my note for 2 weeks now , from day one it stucked in the starting Samsung model screen and freezes , I considered that a bootloop issue and I followed instructions and I restarted it without the micro sd card and it started well BUT since then I experienced a random restarts and freezes without any related action , it did this by itself , even when its screen locked ?
That's so frustrating , I tried everything possible but the problem still there , it seems it likes to restart very much , the freezing issue occur less frequently but it happened sometimes when I tried to answer a call or in the middle of apps using or apps updates ???
SHOULD I consider it a defective unit or it's a software bug we should wait to be fixed through Samsung ??
Should I get ride of it or just to wait , please need your advice desperately , thanks.

Sent from my SM-N9005 using xda app-developers app

ashuxpert2 · Jan 18, 2014

Also my problem :/

Sent from my SM-N9005 using Tapatalk

joseph74 · Jan 18, 2014

This is with a battery drain issue can't be explained either , my device is Made in Korea and a screen shot included for its exact model , thanks in advance .

Sent from my SM-N9005 using xda app-developers app

kmaq · Jan 18, 2014

Which region, what is the firmware it came with? Did you update it? If you are facing issues out of box and with out sdcard then you should check check were you bought the device for replacement

Sent from my Nexus 7 using XDA Premium 4 mobile app

joseph74 · Jan 18, 2014

kmaq said:
Which region, what is the firmware it came with? Did you update it? If you are facing issues out of box and with out sdcard then you should check check were you bought the device for replacement

Sent from my Nexus 7 using XDA Premium 4 mobile app

Yes , I updated to the last updates , region and my firmware attached in the image of my post , thanks.

Narada2XK · Jan 18, 2014

joseph74 said:
Well my friends I know this is not a new topic for you but I'm really searching for a definite solution !!
I have my note for 2 weeks now , from day one it stucked in the starting Samsung model screen and freezes , I considered that a bootloop issue and I followed instructions and I restarted it without the micro sd card and it started well BUT since then I experienced a random restarts and freezes without any related action , it did this by itself , even when its screen locked ?
That's so frustrating , I tried everything possible but the problem still there , it seems it likes to restart very much , the freezing issue occur less frequently but it happened sometimes when I tried to answer a call or in the middle of apps using or apps updates ???
SHOULD I consider it a defective unit or it's a software bug we should wait to be fixed through Samsung ??
Should I get ride of it or just to wait , please need your advice desperately , thanks.

Sent from my SM-N9005 using xda app-developers app

You are not alone, my fix worked for a week or two but it's not perfect but at least it doesn't reboot as often as before. A huge improvement.
http://xdaforums.com/showpost.php?p=48755368&postcount=1

gavinfabl · Jan 18, 2014

Just goto wifi settings with wifi on. Select advanced settings. Untick allow scanning. And voila.

joseph74 · Jan 18, 2014

It's unchecked from the begining

gavinfabl said:
Just goto wifi settings with wifi on. Select advanced settings. Untick allow scanning. And voila.

Thanks but it's already unchecked , that's not the problem.

joseph74 · Jan 18, 2014

Same Exactly !!

Narada2XK said:
You are not alone, my fix worked for a week or two but it's not perfect but at least it doesn't reboot as often as before. A huge improvement.
http://xdaforums.com/showpost.php?p=48755368&postcount=1

Hi,
Thanks so much , my problem is a copy from yours , even my handset is XME ( Malaysian ) , removing the SD card and reset partially solves the frequent boot as yours but never permanently solve it , I'm still facing the self-reboot and infrequent freezing issues , I'm out of my 45 days replacement time of eBay and warranty is based on Malaysia and I'm in US , is it a software bug will be fixed or a hardware issue needs replacement ?
Frustrating !!

Andrewtst · Jan 19, 2014

joseph74 said:
Hi,
Thanks so much , my problem is a copy from yours , even my handset is XME ( Malaysian ) , removing the SD card and reset partially solves the frequent boot as yours but never permanently solve it , I'm still facing the self-reboot and infrequent freezing issues , I'm out of my 45 days replacement time of eBay and warranty is based on Malaysia and I'm in US , is it a software bug will be fixed or a hardware issue needs replacement ?
Frustrating !!

Next time don't buy hardware electrical things at eBay. You can't assure the units came from where, whether it is original lemon set or not.

Try hard reset and don't restore anything, see any problem or not as sometimes it is due to apps you had install especially if it is not from original source.

joseph74 · Jan 19, 2014

it's Brand New Sealed with Warranty !!

Andrewtst said:
Next time don't buy hardware electrical things at eBay. You can't assure the units came from where, whether it is original lemon set or not.

Try hard reset and don't restore anything, see any problem or not as sometimes it is due to apps you had install especially if it is not from original source.

The unit I got is from power US seller , I need it unlocked because I travel a lot and actually it came Originally sealed with it's papers and warranty , problem is Samsung warranty is local not like Apple , it's accepted only in original country of sale , on the other hand I didn't install anything from outside google play and I didn't root ( yet )
Do you think it's a hardware issue ??

Jack Barrett · Jan 19, 2014

Since updating to 4.4.2 I experience random reboots. No solution yet.

Sent from my SM-N9005 using Tapatalk 2

Andrewtst · Jan 19, 2014

joseph74 said:
The unit I got is from power US seller , I need it unlocked because I travel a lot and actually it came Originally sealed with it's papers and warranty , problem is Samsung warranty is local not like Apple , it's accepted only in original country of sale , on the other hand I didn't install anything from outside google play and I didn't root ( yet )
Do you think it's a hardware issue ??

Did you have external SD card, read certain SD card make the phone auto restart. Another is certain bad design case will make it keep auto restarting if the case had blocking the power button.

So far mine one working perfectly, didn't ever auto restart itself once before.

---------- Post added at 03:40 PM ---------- Previous post was at 03:39 PM ----------

Jack Barrett said:
Since updating to 4.4.2 I experience random reboots. No solution yet.

Sent from my SM-N9005 using Tapatalk 2

If this the case, you probably need hard reset your phone.

joseph74 · Jan 19, 2014

I have SanDisk Extreme Plus micro SD 64 gb card ( Original in retail package ) and I use Otterbox Defender case which is perfectly designed !!

Sent from my SM-N9005 using xda app-developers app

joseph74 · Jan 19, 2014

All are original

Andrewtst said:
Did you have external SD card, read certain SD card make the phone auto restart. Another is certain bad design case will make it keep auto restarting if the case had blocking the power button.

So far mine one working perfectly, didn't ever auto restart itself once before.

---------- Post added at 03:40 PM ---------- Previous post was at 03:39 PM ----------

If this the case, you probably need hard reset your phone.

I have SanDisk Extreme Plus micro SD 64 gb card ( Original in retail package ) and I use Otterbox Defender case which is perfectly designed !!

Andrewtst · Jan 20, 2014

joseph74 said:
I have SanDisk Extreme Plus micro SD 64 gb card ( Original in retail package ) and I use Otterbox Defender case which is perfectly designed !!

Since you answer with "!!", then you sort out yourself.

I only said if, you no need reply back with "!!".

SanDisk not means all 100% perfect.

joseph74 · Jan 20, 2014

I'm wondering !!

Andrewtst said:
Since you answer with "!!", then you sort out yourself. I only said if, you no need reply back with "!!".

SanDisk not means all 100% perfect.

I know , ( !! ) means I'm wondering , how to figure this out ?
If a software problem , it's OK , if hardware it's a great loss for me

radicalisto · Jan 20, 2014

Jack Barrett said:
Since updating to 4.4.2 I experience random reboots. No solution yet.

Sent from my SM-N9005 using Tapatalk 2

Reflash 4.4.2 fresh and wipe data.

joseph74 said:
I have SanDisk Extreme Plus micro SD 64 gb card ( Original in retail package ) and I use Otterbox Defender case which is perfectly designed !!

Sent from my SM-N9005 using xda app-developers app

Take out your memory card and boot up normally.leave it out and see what happens

joseph74 said:
I know , ( !! ) means I'm wondering , how to figure this out ?
If a software problem , it's OK , if hardware it's a great loss for me

Probably software...

Narada2XK · Jan 20, 2014

I wouldn't be surprised if our handsets have a hardware issue. People keep suggesting things that I know I have tried, I am not sure about you. Like, factory reset the device, do the whole microSD and sim card removal steps, the wifi "solution", etc.

I installed Cyanogenmod a few times and boy were those quick reboots vicious (I didn't do my fix on it in Cyanogenmod though and they were very early releases). I have a feeling that it's the RAM causing these issues.

If you are positive that you cannot get the handset replaced, then you could as well give my method a try.

Root.
Find an app that forces the CPU to run on "performance" and on "noop". (The battery life is still surprisingly great, doesn't seem much different and I wasn't expecting that)
See if you can get Titanium Backup and remove those KNOX apps.

I don't rememeber if CyanogenMod still has those CPU settings integrated where you can set the "performance" and "noop" without installing additional apps but this could be another test for you for your satisfaction. Pick TW or AOSP in the end. Whatever you feel comfortable with.

joseph74 · Jan 20, 2014

Narada2XK said:
I wouldn't be surprised if our handsets have a hardware issue. People keep suggesting things that I know I have tried, I am not sure about you. Like, factory reset the device, do the whole microSD and sim card removal steps, the wifi "solution", etc.

I installed Cyanogenmod a few times and boy were those quick reboots vicious (I didn't do my fix on it in Cyanogenmod though and they were very early releases). I have a feeling that it's the RAM causing these issues.

If you are positive that you cannot get the handset replaced, then you could as well give my method a try.

Root.
Find an app that forces the CPU to run on "performance" and on "noop". (The battery life is still surprisingly great, doesn't seem much different and I wasn't expecting that)
See if you can get Titanium Backup and remove those KNOX apps.

I don't rememeber if CyanogenMod still has those CPU settings integrated where you can set the "performance" and "noop" without installing additional apps but this could be another test for you for your satisfaction. Pick TW or AOSP in the end. Whatever you feel comfortable with.

I did the hard reset , WiFi uncheck thing and SD card out , no permanent fix as I said , anyway I'll give your way a try and let you posted , I feel it's a RAM issue as well , no replacement anyway , thanks a lot , I'll keep you posted , appreciated.

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