Poor call quality / distortion / noise , anyone else?

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BlueC78

Senior Member
Aug 15, 2012
79
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LG-D855 here on UK Orange (EE) network. I get quite bad noise on voice calls. I think I am clear to the other party but I can hear a bad static sound whenever they talk, it is quite irritating.

Call quality is clear on bluetooth, and and when on loud speaker, it only happens when using the normal internal speaker.

Has anyone else experienced this? Since it is not present across all speaker modes I think it is not a network issue and more likely hardware - I am wondering if I have a faulty handset?
 
jaythenut

jaythenut

Senior Member
Sep 6, 2012
7,330
2,374
BlueC78 said:
LG-D855 here on UK Orange (EE) network. I get quite bad noise on voice calls. I think I am clear to the other party but I can hear a bad static sound whenever they talk, it is quite irritating.

Call quality is clear on bluetooth, and and when on loud speaker, it only happens when using the normal internal speaker.

Has anyone else experienced this? Since it is not present across all speaker modes I think it is not a network issue and more likely hardware - I am wondering if I have a faulty handset?
Click to expand...
Click to collapse

im on ee and its clear so think its the phone take it back if i was you
 
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BlueC78

Senior Member
Aug 15, 2012
79
19
jaythenut said:
im on ee and its clear so think its the phone take it back if i was you
Click to expand...
Click to collapse

Thanks that is useful. I wondered if it was an EE issue as I had problems with their hd voice codec on a different android handset. But I have just done a lot of testing and it definitely is only when on the normal internal speaker, which really makes me think it is a hardware fault.

Will phone CPW and get it swapped.
 
G

gsw5700

Senior Member
Jan 31, 2011
2,890
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I'm on 3 and the call quality is excellent, I can now use the phone in places where I couldn't with my s3
 
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Dubhar

Member
Jun 28, 2014
49
4
Mine has had good call quality on the hd voice codec, but it drops to a lower codec really quickly during a call, not sure why. and that seams to have a little static. Cant remember if this was what calls were normally like on my old phone though.
 
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BlueC78

Senior Member
Aug 15, 2012
79
19
Dubhar said:
Mine has had good call quality on the hd voice codec, but it drops to a lower codec really quickly during a call, not sure why. and that seams to have a little static. Cant remember if this was what calls were normally like on my old phone though.
Click to expand...
Click to collapse

Hmmmm. I tested again today and the noise is all gone: calls are crystal clear. I really don't understand what is going on, or whether it is software or hardware related.

I suppose it is best to swap it out before I have had it for too long, just in case?
 
M

mpt123

Senior Member
Jun 5, 2012
123
32
doha
BlueC78 said:
LG-D855 here on UK Orange (EE) network. I get quite bad noise on voice calls. I think I am clear to the other party but I can hear a bad static sound whenever they talk, it is quite irritating.

Call quality is clear on bluetooth, and and when on loud speaker, it only happens when using the normal internal speaker.

Has anyone else experienced this? Since it is not present across all speaker modes I think it is not a network issue and more likely hardware - I am wondering if I have a faulty handset?
Click to expand...
Click to collapse




http://xdaforums.com/lg-g3/help/q-poor-call-clarity-t2806744
 
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inzimam

Senior Member
Mar 29, 2008
200
14
I have the same issue but only on GSM calls. Weirdly whe. I use Skype the calls are crystal clear which therefore eliminates hardware issue unless it's the GSM attend interfering with the earpiece.

Any ideas what I should do?
 
I

inzimam

Senior Member
Mar 29, 2008
200
14
Dubhar said:
Mine has had good call quality on the hd voice codec, but it drops to a lower codec really quickly during a call, not sure why. and that seams to have a little static. Cant remember if this was what calls were normally like on my old phone though.
Click to expand...
Click to collapse

How do you adjust the voice codec?
 
B

BlueC78

Senior Member
Aug 15, 2012
79
19
inzimam said:
How do you adjust the voice codec?
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I don't think you can. The operator will alter it according to signal conditions AFAIK.

Just to complete this thread: I have swapped the phone at CPW under their 28 day guarantee and so far the new handset doesn't exhibit this problem. Will update in a few days time.
 
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Jasnovidec

New member
May 7, 2013
1
0
inzimam said:
I have the same issue but only on GSM calls. Weirdly whe. I use Skype the calls are crystal clear which therefore eliminates hardware issue unless it's the GSM attend interfering with the earpiece.

Any ideas what I should do?
Click to expand...
Click to collapse

I had the same issue in Slovenia, I changed phone for new one, but the problem is still here. I find out that I hear that noise only when phone is on 2G/GSM.When I switch to 3G/WCDMA only the sound is perfect, also when I use Skype. Did you try to switch on 3G/WCDMA only?
 
I

inzimam

Senior Member
Mar 29, 2008
200
14
Yeh I tried switching but same issue. I exchange thr phone, no problem with the new one
 
M

manaxda

Member
Oct 29, 2011
16
4
Hi all, I have a similar problem but the other way around, people that I call hear a lot of static, but ONLY if I am powering the phone. If I connect the phone to a USB port of my PC there is static too, but less. BTW I call using a wired headset.

Other problem, the LG stock headset muffles my voice and people can't hear me well, I had to use a Samsung headset.

Last problem, when I make calls without headset I hear in the phone the sound that you get when placing a phone next to a speaker...

Does anybody have similar problems?

Needless to say I am very disappointed.

BTW, no audio hissing when playing music via Spotify
 
K

kentiii

New member
Jan 14, 2015
2
0
manaxda said:
Hi all, I have a similar problem but the other way around, people that I call hear a lot of static, but ONLY if I am powering the phone. If I connect the phone to a USB port of my PC there is static too, but less. BTW I call using a wired headset.

Other problem, the LG stock headset muffles my voice and people can't hear me well, I had to use a Samsung headset.

Last problem, when I make calls without headset I hear in the phone the sound that you get when placing a phone next to a speaker...

Does anybody have similar problems?

Needless to say I am very disappointed.

BTW, no audio hissing when playing music via Spotify
Click to expand...
Click to collapse

I have the exact same problem. Have you found a way to solve this? The problem only occurs when I use a wired headset and plug in my charger. No charger plugged in, no noise as per the person on the other end of the call.
 
M

manaxda

Member
Oct 29, 2011
16
4
kentii, I bought a wireless charger to charge my phone, in which case the problem doesn't appear. I also bought a bluetooth dongle for my desktop to replace the USB connection. I spend a lot of time on the phone and like using a wired headset. I use MyPhoneExplorer to dial from my PC
 
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    jaythenut
    jaythenut
    BlueC78 said:
    LG-D855 here on UK Orange (EE) network. I get quite bad noise on voice calls. I think I am clear to the other party but I can hear a bad static sound whenever they talk, it is quite irritating.

    Call quality is clear on bluetooth, and and when on loud speaker, it only happens when using the normal internal speaker.

    Has anyone else experienced this? Since it is not present across all speaker modes I think it is not a network issue and more likely hardware - I am wondering if I have a faulty handset?
    Click to expand...
    Click to collapse

    im on ee and its clear so think its the phone take it back if i was you
    View
    1
    G
    gsw5700
    I'm on 3 and the call quality is excellent, I can now use the phone in places where I couldn't with my s3
    View
    1
    M
    mpt123
    BlueC78 said:
    LG-D855 here on UK Orange (EE) network. I get quite bad noise on voice calls. I think I am clear to the other party but I can hear a bad static sound whenever they talk, it is quite irritating.

    Call quality is clear on bluetooth, and and when on loud speaker, it only happens when using the normal internal speaker.

    Has anyone else experienced this? Since it is not present across all speaker modes I think it is not a network issue and more likely hardware - I am wondering if I have a faulty handset?
    Click to expand...
    Click to collapse




    http://xdaforums.com/lg-g3/help/q-poor-call-clarity-t2806744
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