Latest update from bbs forum
Beijing on February 22 5.45PM update 6 by verbal results everyone's efforts!
Samsung now proposed, if the nominal frequency is not working, willing to return. And again modify the frequency of the Unicom version of the Samsung official website. But this time we're more prepared, screenshots of web pages have html saved pages. And in some overseas friends to be handed the lawyer letter, call back call from abroad, loud fan a slap in the face (until their customer service department only service domestic, can not fight the foreign phone must remain domestic calls) return, in fact, a person a businesses bottom line responsibility for their defective products. And the returns are the most reluctant to see the results we all N7102 user. I do not know here will have Samsung's official personnel, but I want to appeal to two things: 1. was wrong not afraid. Practice makes no over? Company products are likely to be wrong. But wrong, to admit, we have to change. First of all. We need dialogue, so Samsung China or Korea, the engineer responsible for the development of baseband drive out to explain. The end is a hardware problem or a software problem. Can not be repaired, how long will it take? We Chinese people are not unreasonable. Admit its mistake and is willing to modify, we are willing to give you time. We had to wait! If there is no way to repair. Must apologize to all N7102 users on the official website. Do you think I buy 6000rmb, refund 6000rmb, we're even? Plane abroad, the phone does not take the man in embarrassing way streaking feelings, who can understand? Again. Operators to provide goods or services according to the provisions of section 49 of the Consumer Law: fraud, should be in accordance with the requirements of the consumers increase the compensation for the loss, increase the compensation amount for consumers to purchase goods price or receive services costs times. retire a compensable First, the law! not directly refund trouble!