Samsung Refuse to admit Note 2 N7102 does NOT work in North America

Subygc1 · Mar 4, 2013

I will share my story briefly.... I bought n7102 because i misunderstood that this pone can use in my country but infact it can't... i just insert the sim card twice and never use it at all.. When i try to search more info about this phone, I found that many people have same problems as mine. So i decided to claim my money back (I bought from dept. in beijing) i let my friend bring this phone to that shop and ask for the refund and they refuse to claim it because you bought it for 8 days and the phone is still ok!!! No problem at all. One week later which is today i fly to beijing by myself to solve this problem.. When I go the shop, I said I really have proble about using my phone in my country which is cannot operate 850mhz and I need full amount of refund. As I thought they refused it and they suggest me to go to samsung branch. When i arrived samsung branch I told them the story but they can understand just a little bit and gave me some document to refund money from dept. When i go back to dept. seller called to their manager and refuse to claim money for me because i bought it more than 7 days!!!!!!!!! And offer me to change new phone or iphone5 but..... I just want my money back.

I told my story more than 10 times today (cause everytime they will call to china unicom and let me tell the story at the beginiing but no one can help me just to tell me how to use your phone!!!!)
I spent more than 8 hrs. To get nothing and now i got only one document which is useless and they kept my phone at samsung branch already. they forced me to change the new phone within today and they said that's all they can do!!! (but i refuse)
When i said i got info from the internet that samsung accept his fault advertising they said they don't beleive info from internet at all

Sorry for my confusing language... I just back to the hotel and i have to fly back to my country tomorrow early morning.
Can anyone suggest what shall i do next.

kms108 · Mar 4, 2013

Subygc1 said:
I will share my story briefly.... I bought n7102 because i misunderstood that this pone can use in my country but infact it can't... i just insert the sim card twice and never use it at all.. When i try to search more info about this phone, I found that many people have same problems as mine. So i decided to claim my money back (I bought from dept. in beijing) i let my friend bring this phone to that shop and ask for the refund and they refuse to claim it because you bought it for 8 days and the phone is still ok!!! No problem at all. One week later which is today i fly to beijing by myself to solve this problem.. When I go the shop, I said I really have proble about using my phone in my country which is cannot operate 850mhz and I need full amount of refund. As I thought they refused it and they suggest me to go to samsung branch. When i arrived samsung branch I told them the story but they can understand just a little bit and gave me some document to refund money from dept. When i go back to dept. seller called to their manager and refuse to claim money for me because i bought it more than 7 days!!!!!!!!! And offer me to change new phone or iphone5 but..... I just want my money back.

I told my story more than 10 times today (cause everytime they will call to china unicom and let me tell the story at the beginiing but no one can help me just to tell me how to use your phone!!!!)
I spent more than 8 hrs. To get nothing and now i got only one document which is useless and they kept my phone at samsung branch already. they forced me to change the new phone within today and they said that's all they can do!!! (but i refuse)
When i said i got info from the internet that samsung accept his fault advertising they said they don't beleive info from internet at all

Sorry for my confusing language... I just back to the hotel and i have to fly back to my country tomorrow early morning.
Can anyone suggest what shall i do next.

There isn't anything you can do, unless samsung issues a official statement to authorised dealers regarding a refund, and that doesn't even stop them from refusal of a refund, as most shops will only accepts goods which is bought through the official channel as official goods, and claims are always refunded to first party buyers and with a official receipt, so most online buyers will have problems.

Pat. · Mar 4, 2013

Subygc1 said:
I will share my story briefly.... I bought n7102 because i misunderstood that this pone can use in my country but infact it can't... i just insert the sim card twice and never use it at all.. When i try to search more info about this phone, I found that many people have same problems as mine. So i decided to claim my money back (I bought from dept. in beijing) i let my friend bring this phone to that shop and ask for the refund and they refuse to claim it because you bought it for 8 days and the phone is still ok!!! No problem at all. One week later which is today i fly to beijing by myself to solve this problem.. When I go the shop, I said I really have proble about using my phone in my country which is cannot operate 850mhz and I need full amount of refund. As I thought they refused it and they suggest me to go to samsung branch. When i arrived samsung branch I told them the story but they can understand just a little bit and gave me some document to refund money from dept. When i go back to dept. seller called to their manager and refuse to claim money for me because i bought it more than 7 days!!!!!!!!! And offer me to change new phone or iphone5 but..... I just want my money back.

I told my story more than 10 times today (cause everytime they will call to china unicom and let me tell the story at the beginiing but no one can help me just to tell me how to use your phone!!!!)
I spent more than 8 hrs. To get nothing and now i got only one document which is useless and they kept my phone at samsung branch already. they forced me to change the new phone within today and they said that's all they can do!!! (but i refuse)
When i said i got info from the internet that samsung accept his fault advertising they said they don't beleive info from internet at all

Sorry for my confusing language... I just back to the hotel and i have to fly back to my country tomorrow early morning.
Can anyone suggest what shall i do next.

Only one suggestion that may not help but it worth me saying.
If you paid for the phone using credit card or Debit card ETC you can claim through your bank as a transaction where you did not receive the 850 band product you purchased.
Tell the shop you will claim back through your bank & they might change their mind.

(If its says 850 band & does not work on 850 band then it is an incorrectly described product & you can chargeback).

andyhkng · Mar 4, 2013

kms108 said:
There isn't anything you can do, unless samsung issues a official statement to authorised dealers regarding a refund, and that doesn't even stop them from refusal of a refund, as most shops will only accepts goods which is bought through the official channel as official goods, and claims are always refunded to first party buyers and with a official receipt, so most online buyers will have problems.

I knew it couldn't be so simple. I almost think you would have to ship it directly to Samsung to have it refunded. It is not the reseller's fault that the phone does not work. It is the manufacturer.

Pat. · Mar 4, 2013

andyhkng said:
I knew it couldn't be so simple. I almost think you would have to ship it directly to Samsung to have it refunded. It is not the reseller's fault that the phone does not work. It is the manufacturer.

Actually is is the retailer who has sold a product that is misdescribed & they are responsible for that as its them who took the money for it. They then pass the phone back to Samsung & get compensated. That's how retailing works.

yanyu · Mar 4, 2013

Subygc1 said:
I will share my story briefly.... I bought n7102 because i misunderstood that this pone can use in my country but infact it can't... i just insert the sim card twice and never use it at all.. When i try to search more info about this phone, I found that many people have same problems as mine. So i decided to claim my money back (I bought from dept. in beijing) i let my friend bring this phone to that shop and ask for the refund and they refuse to claim it because you bought it for 8 days and the phone is still ok!!! No problem at all. One week later which is today i fly to beijing by myself to solve this problem.. When I go the shop, I said I really have proble about using my phone in my country which is cannot operate 850mhz and I need full amount of refund. As I thought they refused it and they suggest me to go to samsung branch. When i arrived samsung branch I told them the story but they can understand just a little bit and gave me some document to refund money from dept. When i go back to dept. seller called to their manager and refuse to claim money for me because i bought it more than 7 days!!!!!!!!! And offer me to change new phone or iphone5 but..... I just want my money back.

I told my story more than 10 times today (cause everytime they will call to china unicom and let me tell the story at the beginiing but no one can help me just to tell me how to use your phone!!!!)
I spent more than 8 hrs. To get nothing and now i got only one document which is useless and they kept my phone at samsung branch already. they forced me to change the new phone within today and they said that's all they can do!!! (but i refuse)
When i said i got info from the internet that samsung accept his fault advertising they said they don't beleive info from internet at all

Sorry for my confusing language... I just back to the hotel and i have to fly back to my country tomorrow early morning.
Can anyone suggest what shall i do next.

Things will be much much easier if you join our QQ group if you just want a refund.

There are more than 200 people in the group in the same situation as you.

what we are fighting now is not just a simple refund. After all the problem and hassles Samsung bring to us, the they need to double refund.

Also， we do need Samsung's official apology.

We already have huge success in China now, and we need people here united too.

Subygc1 · Mar 4, 2013

yanyu said:
Things will be much much easier if you join our QQ group if you just want a refund.

There are more than 200 people in the group in the same situation as you.

what we are fighting now is not just a simple refund. After all the problem and hassles Samsung bring to us, the they need to double refund.

Also， we do need Samsung's official apology.

We already have huge success in China now, and we need people here united too.

Could you pls tell me how, i have no idea about QQ ... :crying:

hendrickchan · Mar 5, 2013

Here is another Chinese post with pictures on the website changes made by Samsung.

http://bbs.tianya.cn/post-numtechnoloy-154994-1.shtml

yanyu · Mar 5, 2013

Samsung is working on this issue now.

we will receive an answer around 315

Dwokfur · Mar 5, 2013

yanyu said:
Samsung is working on this issue now.

we will receive an answer around 315

You mean they are working on an updated baseband? Wow! That would be the best solution. I think they have to realize that employing an engineer for two days is much cheaper compared to 200+ double refund...

Sent from my GT-N7102 using xda app-developers app

hendrickchan · Mar 5, 2013

Let's not get our hopes up. Wait till official word comes out.

yanyu · Mar 6, 2013

we will have our people in China meeting with Samsung people tomorrow.

yanyu · Mar 7, 2013

our people is meeting Samsung people about this BaseBand Gate now

hendrickchan · Mar 7, 2013

@yanyu If you don't mind, who are your people meeting? Like, what is their position at Samsung? Thanks for all the effort!

yanyu · Mar 7, 2013

I can't tell who they are.

but they are from a high level of management team of Samsung China

They promise they can give us a apology and definite answer if the phone can be fix by Tuesday.

Since Mar 15th is approaching, we still have to prepare to take Samsung to the court.

hendrickchan · Mar 7, 2013

My two cents, if by now they don't know if they can fix the phone or not, it doesn't seem too promising. Giving extended deadlines on an answer or reply is simply buying time. But here's hoping for the best.

andyhkng · Mar 8, 2013

yanyu said:
I can't tell who they are.

but they are from a high level of management team of Samsung China

They promise they can give us a apology and definite answer if the phone can be fix by Tuesday.

Since Mar 15th is approaching, we still have to prepare to take Samsung to the court.

Thanks for the hard work. I do not want to have a refund. I want the phone to work, it is such a nice phone.

TellTheTruth · Mar 8, 2013

Wow Samsung edited their web page again... Now they state SIM2 only works with GSM900/1800Mhz. I think this is totally unacceptable of Samsung editing the web page without and apology, leaving us with an expensive paperweight.

tee1 · Mar 8, 2013

yanyu said:
I can't tell who they are.

but they are from a high level of management team of Samsung China

They promise they can give us a apology and definite answer if the phone can be fix by Tuesday.

Since Mar 15th is approaching, we still have to prepare to take Samsung to the court.

What a joke I think we got our answer from Samsung. Ask them how about the people that bought
the phone through the internet will they get a full refund? Sue the hell out of them.

Another change on there website.

Network
WCDMA 900MHz / 2,100 MHz
GSM 850MHz/900MHz/1, 800MHz / 1,900 MHz
(Note) card slot support frequency: GSM 850/900/1, 800/1, 900MHz
WCDMA 900/2, 100MHz
Card slot 2 support Frequency: GSM900 / 1,800 MHz

andyhkng · Mar 8, 2013

tee1 said:
What a joke I think we got our answer from Samsung. Ask them how about the people that bought
the phone through the internet will they get a full refund? Sue the hell out of them.

Another change on there website.

Network
WCDMA 900MHz / 2,100 MHz
GSM 850MHz/900MHz/1, 800MHz / 1,900 MHz
(Note) card slot support frequency: GSM 850/900/1, 800/1, 900MHz
WCDMA 900/2, 100MHz
Card slot 2 support Frequency: GSM900 / 1,800 MHz

yes. It does not look good. Go thru the media. hopefully that will force them from the complacency.

If this happened in Europe or North America, do u think they would even dare to pull this stunt? This shows some evidence that samsung just doesnt respect the chinese market.

Samsung Refuse to admit Note 2 N7102 does NOT work in North America

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