Thanks again! I've already followed the process and it could not have been easier! Ready to return!
Originally Posted by kaos420
care to share................
Basically over the course of several months I had several live chats and calls with sprint reps regarding poor coverage and slow speeds. Along the way I received little credits here and there like $6 a month for 3 months or other one-time-credits. Towards the end I filed an FCC complaint regarding something along the lines of "deceptive advertising" with their advertised vs actual coverage. Within a relatively short period of time (2-3 weeks) I received a phone call from an actual
person with actual
power. Something that is rare in the industry. When on the phone I remained very calm and, most importantly, very polite. With other representative I was less polite. After the phone call I received an email indicating who was responsible for handling my claim. I responded to the email re-iterating my experiences. Again, very politely and professionally. A week later, today actually, I got another call from the same person who was very adamant that that sprint has held up their end of the bargain. After going back and fourth going over several scenarios where my coverage was not adequate I finally gave up with a final statement. Something along the lines of "Unfortunately that's not the response that i'd hope for, blah blah blah. Still, I thank you for taking your time, blah blah blah." Almost immediately I was cut off with a "well let me just ping my supervisor just to make sure we can't do anything." 30 minutes later I got another call with good news from the same person =).
So the terms of my ETF waiver: Both
of my lines are eligible for porting out without ETF. I must do it before my next billing cycle begins (2 weeks) and I must surrender both phones. I still have 10 months on my phone and 16 on my other line.
All in all, a good deal if you ask me.