Razr i (Stock) Lost IMEI
I have a stock Razr i that I have owned from new for 3 months. This is one of the unlocked phones Three UK are currently selling on PAYG. The phone was purchased new direct from store.three.co.uk
I have never tried to flash anything on the phone or tried to unlock it. It is completely standard with the latest stock firmware. The phone is using a Three SIM. I did use my old Tesco (O2) SIM for a short while initially to use up my credit before porting and I have also used a voda.es SIM for a week at the beginning of Oct for data while in Spain.
I used the phone several times on Tuesday both for calls and internet and it worked fine.
On Wednesday morning I noticed that the network icon had a red 'no-entry' sign (circle with a strikethrough) and there was no connection either for the phone or internet. I tried the SIM in another phone and it worked and I tried another SIM in the Razr and there was still no network. I completely reset the phone and it was still the same. The phone will not even make emergency calls.
I've spoken to Three/Motorola and they want me to send it to http://sbeglobalservice.com/uk/
for repair which doesn't fill me with joy given the Google review. (My phone is unmarked and 'as new'.)
I arranging above I found that the phone no longer shows an IMEI on the Status page or in response to *#06# so I had to get the number from the label on the box. The 'empty' IMEI is no doubt the reason I can no longer connect to the network. When arranging repair above with Moto, they stressed the need for 'Proof of purchase'. Hmmm!
Has anyone else had a problem like this with this type of phone? Also is anyone aware of a 'safe' method of restoring the IMEI on this phone?
Thanks for reading - Andy