Anyone noticed what kind of damage you are doing to the Prime?

Diamondback · Jan 18, 2012

fuzzer said:
Guess you missed the part about some retailers not giving refunds, or the owners are outside the return window.

[...]

please stop hating on those with poor quality devieces...We all want to love it like you...

I don't hate anyone.

ASUS already announced their return & refund service for Taiwan and UK.
I guess other countires will follow soon.

Ah and btw I think you knew about the GPS issue before the return window expired.
That window is there to fully test your device and to find out if you have any issues with it.

If you let that window pass by while knowing about the problems that's your fault, not ASUS'.

demandarin · Jan 18, 2012

fuzzer said:
Guess you missed the part about some retailers not giving refunds, or the owners are outside the return window.

so what left RMA, at owners expense?..or sell at a loss? How is that a solution. They just want solutions.

Everyone bought this tablet wanting to love it, and probably do love it, except for the problems they are having. People like you are blaming them? flaming them? telling to to suck it up?

oh and this works both ways:"The negative ones love to make others think they have a problem also"

Not everyone here can afford to go buy whatever the latest gadget is, they save to get the best they can afford and expect it to perform as advertised.

ASUS is trying to correct problems, but they can't solve problems they don't know about... forums allow people with similar problems to pool their complaints for a greater voice.

As we've seen, ASUS is admitting to faulty firmware for some issues, what else will they discover because people are voicing thier concerns

please stop hating on those with poor quality DEVICES...We all want to love it like you...

While I do agree with most of your Post, one thing I need to make clear, I'VE PERSONALLY NEVER TRIED TO MAKE OR CONVINCE PEOPLE WHO HAVE FAULTY DEVICES THAT ITS NOT. I'VE TRIED TO HELP ONE WAY OR ANOTHER. BUT YOU DO HAVE MOST COMPLAINERS TRYING TO CONVINCE US THAT ARE DEVICES ARE FAULTY ALSO. OR THAT WE NOT TESTING RIGHT TO GET SAME PISS POOR RESULTS. SO IT REALLY DOESNT GO BOTH WAYS AS THE COMPLAINERS ARE THE ONES TRYING TO RALLY OTHERS TO THINK THE SAME.

forgot to turn caps off

fuzzer · Jan 18, 2012

I'm somewhat over gps, i got my tomtom receiver, like i said i do love this tablet, but i want it to work... and i'm not talking specifically about me, just defending legitimate complaints...

i have BB silver rewards, so i got time to wait it out...

Ride525 · Jan 18, 2012

Diamondback said:
[*]The Wifi issue: Well actually we do not know much about this.
ASUS told us it's not a hardware issue, rather an issue of specific batches with wrong firmware. We will see in the future what they can do here

I found out something much different when I talked with Asus.
I wrote two emails to folks at Asus and Asus called me yesterday, and I talked with them again today. There apparently IS a hardware issue with some of the first batch of Primes sent out. Some of them apparently have inferior WiFi-BT chips.

Asus offered to take a look at mine, and hopefully fix it. So I sent it yesterday, and it arrived at Asus today (just across town).

demandarin · Jan 18, 2012

Ride525 said:
I found out something much different when I talked with Asus.
I wrote two emails to folks at Asus and Asus called me yesterday, and I talked with them again today. There apparently IS a hardware issue with some of the first batch of Primes sent out. Some of them apparently have inferior WiFi-BT chips.

Asus offered to take a look at mine, and hopefully fix it. So I sent it yesterday, and it arrived at Asus today (just across town).

I heard this also. Plus the Op of the thread Good and Bad Primes mentioned that also. That's why Gary needs serial numbers from people with issues to cross check for this. He already got my Serial number. He got my email n phone number from me n said an engineer would be calling me sometime to check some details out on device n case I need to try a new firmware. my wireless is good but always room for improvement..lol. Plus some people are already getting a custom firmware that supposedly fixes some issues. A person made a thread on it just recently and root doesn't work on the new firmware.

New firmware some are getting from Asus Engineers is 9.4.2.9 This may be something to keep a close eye on.

AMoosa · Jan 18, 2012

I agree with the OP. If users are experiencing issues, they should deal with these constructively - create and use ONE thread for each issue and report it to ASUS. Deal with Gary Keys and if you ain't happy, return it, or sell it. And then buy or don't buy another ASUS product again. Whatever.

Personally, I sold my SG Tab 10.1 3G to buy the TF Prime and am extremely happy with it. No WIFI issues, GPS is on a par with the SG Tab (not that I would use it anyway) and my dock is amazing! It is an ingenious bit of kit. I do have occasional screen corruption issues.

I have the choice of getting a refund or getting a FULL REFUND or an additional 6 months warranty - I am going with the latter. It's horses for courses. You make a choice and you deal with it. Move on and don't let the press blow things out of all proportion.

new2q9c · Jan 18, 2012

I have no sympathy for Asus at the moment. There were so many things wrong with the Prime. A lot of which should have not passed the 'design stage' yet alone be built and passed quality control.

Any engineer should know what hinders RF signal and what not. If they had done their research, they would know this. What really upsetting was that it passed their so called testing. It makes you wonder how they tested these things.

It all started with the pre-orders. They said that every pre-order will be fullfilled first before hitting B&Ms. We all know that did not happen. I ordered in November and I cancelled my order when I found one at Fry's. So many people still waiting for theirs while some are getting them without pre orders and at a discounted price even.

Then there is that charger issue. That thing was so poorly made it's not even funny. 3rd charge and it fell apart. I called Asus right away and was told to send it in (at my expense) and wait for them to assess it and then either fix it or give me a new one (so I will be without a charger until they send me one). IMHO, they should just send us a new one, I could have supplied them photos. It will not cost them too much to do this for their customers. I sent them an email last week because I have not received the email they said they were going to send me with instructions. No reply yet and it's been a week. I couldn't call because I am always at work so email was the best way but I guess that does not work with Asus.

Here's the kicker, ICS upgrade now would not let me tether to my phone. I didn't care about GPS. The weak wifi was not a real issue for me because my phone is always close by but now that I cannot tether then weak wifi might be an issue now. That was the first thing I tested when I got the tablet. Now I am past my 14 day return period and with a charger that is almost ready to quit on me and a tablet that cannot tether to my phone (part of my email to them was if they will allow the tethering again) and again, why would asus incapacitate a wifi only tablet like that? Don't they realize how much people rely on tethering?... and there's Asus not responding to any of the questions being asked... so tell me how else should we be voicing our frustrations?

Really, all these noise on the net (FB/Twitter) probably could have been prevented if Asus took charge sooner rather than later.

franky_402 · Jan 18, 2012

new2q9c said:
I have no sympathy for Asus at the moment. There were so many things wrong with the Prime. A lot of which should have not passed the 'design stage' yet alone be built and passed quality control.

Here's the kicker, ICS upgrade now would not let me tether to my phone. I didn't care about GPS. The weak wifi was not a real issue for me because my phone is always close by but now that I cannot tether then weak wifi might be an issue now. That was the first thing I tested when I got the tablet. Now I am past my 14 day return period and with a charger that is almost ready to quit on me and a tablet that cannot tether to my phone (part of my email to them was if they will allow the tethering again) and again, why would asus incapacitate a wifi only tablet like that? Don't they realize how much people rely on tethering?...

I'm tethered to my phone as I write this... from what I understand ad-hoc connections aren't working, very very simple fix use a different tethering app that shares your internet in a very simple, easy, effective way...like emulating a router so any device with a wifi card can connect to it, seems like common sense to me...but who knows

I love my prime, but I will say it took me about all of ten minutes to notice its faults, the janitor working for Asus would have been able to tell, so the real question is how were they ignorant to such severe, extreme problems...my wifi works decently, no where near the strongest but it could be worse I suppose, GPS I don't care about, SN issue not sure what's causing that for people but I could understand that slipping through the cracks as that is a very minority problem... All in all this device should never have left the warehouse with wifi being weak/broken especially since its the only way the device can connect to the internet. I will not be returning my device unless it completely craps out or something and I'm about the farthest thing from a troll, I just believe in sharing my truths about my first tablet..

Sent from my rooted TF201

rdalev · Jan 18, 2012

geinome said:
I actually agree with everything you said diamondback.
I personally love my prime, but i have a couple of issues here and there. Nothing that wont get fixed in the long run. I have a moan here and there, But i still show my support to a brilliant device.

And another thing i have never seen is a compnay actually showing their dedication to fixing the problems like asus. For god sake people they actually have a rep on here talking to people and providing inside information that actually could help. And again in garys posts people are attacking them there.

I really those people who are attacking asus shoulld either:
1. Suck it up and shut up and wait for a fix
2. Sell there device or take it back for a refund and shut up about it.

I know its not the best path, but you have to give a company some time for actually fix these issues. It doesnt happen over night, they ar'nt robots!

Rant over

---------- Post added at 11:57 AM ---------- Previous post was at 11:55 AM ----------

its funny because i have a DHD, i got one of the bad batches and still using it this day. Although HTC's repair team didnt do anything when i sent it back in. 3 days before my warrenty ran out. But that was a GPS issue for me. And im not really that bothered about it to be fair.
I personally love my phone, ive modded it so many times now ive lost count.

Ok...............I'll wait for a fix for the GPS issue, since GPS is no longer listed on the spec sheet, looks like hell will freeze over first.
Can't return...............14 day BB return has expired !
So now what ?
Sell at less than I paid for it ?

I say Asus should:
1. Free shipping to and from to fix GPS issue, if there ever will be a fix
2. Rebate checks to all who purchased while, GPS was listed on the spec sheet
3. Discounts issued to same above on accessories or docks
4. Full refund including shipping from Asus

All 4 sound reasonable to me !

BostonDan2 · Jan 18, 2012

Asus - communicate please!!!!!!!!!!!!!!!!

Hi Guys,

Sorry, but I'm one of those that complained and returned the prime. I tried contacting Asus through e-mail and could not get a response. I'm continuing to watch this forum in hopes to become an Asus tablet customer again.

The real blame here is with Asus. Asus -fix the issues, or at least communicate your plan for fixing the issues, timeline, and state upfront how long you will offer a refund if the issues are not fixed. Stop using this forum as the sole avenue of support and provide a single page at www.asus.com for users to find out the issues and the progress being made toward addressing those issues. I'm tired of searching through posts. There needs to be a single page for what is going on at www.asus.com. Please also tell us why retailers are still not stocking this product and those that are receiving stock, only receive very small quantities. Just tell us what's going on. Can you imagine how those who are not aware of transformer prime forums are handling issues?

Also -stating that you are going to fix the issues through a firmware update doesn't work for me without a formal guarantee (something beyond a forum post - which I haven't seen). To keep this product, I needed the ability to return the product for a full refund if the firmware doesn't fix the issues. I'm not looking for a free upgrade to the TF7xx, just my money back if Asus fails to fix the issues. I wasn't willing to wait beyond the period where I would be unable to return the product to my retailer without the guarantee.

I'm still in the market for a tablet and not in a rush. If Asus is able to resolve the wifi issues and lockups, I will be an Asus customer again if something better doesn't come along first. By the way, I'm fine with the no GPS. Also, not sure if you ever planned on returning my support call, but there is no need until you resolve the issues.

As for the forum posters - Just because some users are happy with the lower wifi, no gps, etc... that doesn't mean that others should be satisfied. Attacking those that are raising these concerns, telling them to return the product and get off the forum is not going to help get this product fixed. Rather than attack them, how about joining them to pressure Asus to build better products. I really do hope Asus fixes this soon. I've been an Asus fan for years, but how the company is handling this is just terrible.

My two cents.

BarryH_GEG · Jan 18, 2012

demandarin said:
While I do agree with most of your Post, one thing I need to make clear, I'VE PERSONALLY NEVER TRIED TO MAKE OR CONVINCE PEOPLE WHO HAVE FAULTY DEVICES THAT ITS NOT. I'VE TRIED TO HELP ONE WAY OR ANOTHER. BUT YOU DO HAVE MOST COMPLAINERS TRYING TO CONVINCE US THAT ARE DEVICES ARE FAULTY ALSO. OR THAT WE NOT TESTING RIGHT TO GET SAME PISS POOR RESULTS. SO IT REALLY DOESNT GO BOTH WAYS AS THE COMPLAINERS ARE THE ONES TRYING TO RALLY OTHERS TO THINK THE SAME.

forgot to turn caps off

“It was important that we maintain our faith in the future. I have that faith in the future and we will undoubtedly triumph over this conspiracy,”

Bashar al-Assad
President of Syria
Jan. 11, 2012

xTRICKYxx · Jan 18, 2012

Thanks for posting this. I love my Prime. I bought the original TF101 back in June, and I loved it as well. The Prime is such an amazing well-built piece of hardware and is backed by a company that actually supports its hardware and community. Sure, Asus isn't perfect; but it is obvious they are trying to improve.

The main issue with my Prime is the locking up issue with ICS. Wifi is perfectly fine as well. Sure the GPS is broken, but who cares?

The huge step forward Asus took from the TF101 to the TF201 are huge.

My biggest concern with my Prime and any mobile device I have is not its build quality or hardware; but its Operating System. Android and iOS just plain suck for productivity and multitasking. Sure, the OS's are built for consumption, but the Transformer series has the capability of getting real work done. This is why many people are looking to see if Windows 8 will be able to ported onto the Prime.

monkey10120 · Jan 18, 2012

I think they should rip GPS out of tablets. I had never heard so much whining that their GPS does not work. Who the hell uses a tablet as a GPS anyway. If you do and there is wifi close it can use that to determine your location.

I can't stand how people said the prime sucked, when only their GPS did not work. Buy a damn Garmin because that is the only think you want a tablet for in the first place.
The prime is an amazing tablet.

Sent from my A500 using xda premium

new2q9c · Jan 18, 2012

franky_402 said:
I'm tethered to my phone as I write this... from what I understand ad-hoc connections aren't working, very very simple fix use a different tethering app that shares your internet in a very simple, easy, effective way...like emulating a router so any device with a wifi card can connect to it, seems like common sense to me...but who knows

I have a winmo phone, TP2 that works before ICS. If you could tell me exactly how I can accomplish what you are saying, please help. If it's really that simple, I am sure you will be able to tell me how. Like I said, it works great with HC so why make it harder for people now?

vitalero · Jan 18, 2012

BostonDan2 said:
Please also tell us why retailers are still not stocking this product and those that are receiving stock, only receive very small quantities. Just tell us what's going on.

Does everyone realy forgot about this issue? does it looks normal for a large company like asus to send only 5 tablets a day to a diffrent retailer each week?
No one not even Amazon have it anymore, and you cant blame the retailers i know one which is a friend he wont lie to me like you think " they are afraid to get a product while taking the chance to be defected and deal with refunds" , they just dont recive it anymore.he would have kept me one but he doesnt have any.

Im still waiting to order my own prime, but cant get it, everytime i get closer they just put your order from in stock to pre-order waiting line. So even if i will have some issues with it and i should return it like everyone says when will i get it? who do i need to support? the guys who tell me to wait untill my refund period is over for waiting for a fix.

Really hoping to find one soon!

wynand32 · Jan 18, 2012

BostonDan2 said:
As for the forum posters - Just because some users are happy with the lower wifi, no gps, etc... that doesn't mean that others should be satisfied. Attacking those that are raising these concerns, telling them to return the product and get off the forum is not going to help get this product fixed. Rather than attack them, how about joining them to pressure Asus to build better products. I really do hope Asus fixes this soon. I've been an Asus fan for years, but how the company is handling this is just terrible.

Yes, ASUS needs to provide an option for people who bought the Prime prior to the GPS being recognized as an issue that won't be fixed. I'm not even sure if that point has been reached yet, because there are plenty of people buying the Prime who never visit XDA or any other forum or site that has covered the problem, or the ASUS Facebook page, and who get their information from retailer specs that still list the GPS.

That said, I think it's also fair to say:

1. For anyone who is aware of the GPS issue, concerned about it, and still within their return period, return it. Period. There's simply no reason to come here and complain so vehemently (and repeatedly, in many cases) about a well-known and already over-discussed problem, when you have the option of returning the thing. ASUS only owes us a product that meets its advertised capabilities--it's entirely within their rights to not fix the GPS and to market it going forward as a non-GPS device. To put it another way: none of us have a right to a device that does exactly what we want it to do, we only have a right to purchase or not purchase whatever devices manufacturers want to sell to us. Don't like the Prime's lack of full GPS performance? Fine. Buy something else.

2. It's not unreasonable to suggest that people who no longer own the Prime, or who elect not to return theirs, no longer pile onto existing threads or, worse, create new threads, about the same over-discussed problem. Perhaps going so far as asking them to leave isn't appropriate, but there are certainly some folks who seem hell-bent on ruining the forum for everyone else.

3. Those who are unhappy with their Prime's performance should stop telling the rest of us that we're wrong about being happy with ours. The Primes I've used (and returned for other, uncommon problems) had perfectly serviceable wifi--not as fast as others when measured via Speedtest, but perfectly fast enough for all of my use cases. I experience the wifi/BT issue with all of my devices to one extent or another, some better than and some worse than the Prime. So that's a non-issue as far as the Prime is concerned. And in my 8 months or so of using the original Transformer, I never once had an occasion to use it as a GPS device outside of simple location services, where the Prime is fine. So, just like wifi iPad 2 buyers, I couldn't care less about GPS performance. So stop telling me I'm wrong for feeling that way.

kristovaher · Jan 18, 2012

demandarin said:
Exactly! The same damn ones always complaining. I can count them on my hand and I would call them out now but not going to. They know who they are. They always like each others post even though they don't know what the hell they talking about. Yet they show Prime n their signatures like they proud to own one..lmfao. One even has some fancy calligraphy of the Prime in sign yet always downing it. If I dislike something so much, you won't catch me being fake and still repping. it. Class Act Hypocrites.

You are really into personal flaming apparently. Please read this thread before you question my objective opinions of the device. Just because I am not an ASUS fanboy thinking TF201 is the best device of all time does not make my opinion less valid and certainly does not mean you can offend me and people like me who share my opinion of ASUS and the launch of Transformer Prime. Stop acting like an Android version of Apple Fanboi.

BarryH_GEG · Jan 18, 2012

wynand32 said:
Those who are unhappy with their Prime's performance should stop telling the rest of us that we're wrong about being happy with ours.

But isn't the intent of OP in starting this thread to tell people who aren't happy to "stop telling the rest of the world" so it doesn't harm the Prime's image? That's the quid pro quo of what you're saying.

PrimeTimeBro · Jan 19, 2012

Newsflash Asus is huge (they build PCs and multiple computer components in case you didjt know)and has plenty of money this will not hurt them however it will let them know it's unacceptable and they will learn from their mistakes so I totally 100% disagree with you

RipplingHurst · Jan 19, 2012

BarryH_GEG said:
But isn't the intent of OP in starting this thread to tell people who aren't happy to "stop telling the rest of the world" so it doesn't harm the Prime's image? That's the quid pro quo of what you're saying.

Exactly, well said.

Anyone noticed what kind of damage you are doing to the Prime?

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