As anyone sent their touchpads back to repair under warranty to HP regarding the cracks on the speakers? Thanx
Sent from my Galaxy Nexus using XDA App
Sent from my Galaxy Nexus using XDA App
Speaker's cracks.
- Thread starter guinnes.s
- Start date
Me too, although I run out of superglue, so I ended up using two part epoxy glue, painted it with a black permanent marker. Now there is a slight bulge where the glue sits, but such things don't bother me.. And it feels strong and stiff now, unlike the other side speaker cover where it flexes, will wait for it to crack and use the same procedure too
V
Ugh. It's happened to mine now. I got a crack running up the back from the USB port. 
Not even sure when it happened, I just noticed it today.
I would imagine if I send this in, they'd just replace it with some refurbished unit (so about the question of CM9 being installed, I'm sure you'll get something back with stock webOS). And I'm a bit worried I might get something with a screen defect or something else considering they don't make the units anymore and probably don't have much left, I'd think all the good stuff has probably been sold by now.
Hmmm... I only paid $150. I might just live with it and hope it doesn't spread.
Not even sure when it happened, I just noticed it today.
I would imagine if I send this in, they'd just replace it with some refurbished unit (so about the question of CM9 being installed, I'm sure you'll get something back with stock webOS). And I'm a bit worried I might get something with a screen defect or something else considering they don't make the units anymore and probably don't have much left, I'd think all the good stuff has probably been sold by now.
Hmmm... I only paid $150. I might just live with it and hope it doesn't spread.
I spoke to webOS support yesterday, the live chat is US only apparently they gave me this number to ring 020 7660 0950. Not open again until Monday though so not been able to speak to these
(Same issue :/ Glad I didn't pay the original retail price! You need your serial number handy )I've had 2 32gbs that both developed speaker cracks. It's a defect that will likely appear again in any refurbished units that get sent back from a repair. I have a nice carbon skin on my touchpad which seems to keep the cracks at bay. If they get worse ill use some good epoxy.
I was told by HP Tech Support that they replace the entire backing with a new, improved one.
---------- Post added at 05:37 PM ---------- Previous post was at 05:29 PM ----------
you will need to use ACMUinstaller to take Android completely off (this takes a few minutes). Then run in WebOs, run a complete clean and uninstall (this takes a bit over an hour).
Time from repair to back in your hands
Well, today I found out the 7 - 10 business days begins they day they RECEIVE your TP in the repair center.
This really sucks. All three reps, including a supervisor, expressed it was a turn around time of 7 - 10 days from the date you send your TP in...I am quite upset. I told them I use my device for work. Had I known this to be the truth, I would have waited to send mine in.
Well, today I found out the 7 - 10 business days begins they day they RECEIVE your TP in the repair center.
This really sucks. All three reps, including a supervisor, expressed it was a turn around time of 7 - 10 days from the date you send your TP in...I am quite upset. I told them I use my device for work. Had I known this to be the truth, I would have waited to send mine in.
Can anyone verify that after sending in your TP, you get the SAME TP back? Like an above posted stated, I really don't want to risk getting a refurb with broken screen etc.
Btw I've got cracks EVERYWHERE; USB port/headphone jack/both speakers. Ugh.
I'd even replace the backing myself if I knew where to get one.
Btw I've got cracks EVERYWHERE; USB port/headphone jack/both speakers. Ugh.
I'd even replace the backing myself if I knew where to get one.
Well, mine is supposedly on its way back to me. I rec'd an email Friday late morning that it is being shipped back to me. I chatted with tech support and was told that mine was repaired. You just have to let them know you want yours returned to you. I even included a note!
I should be getting it Monday morning and I will confirm if it is mine and that the repair was actually done.
oh and UPS does not have much information on their website, but if you call, they have the shipping info.
I should be getting it Monday morning and I will confirm if it is mine and that the repair was actually done.
oh and UPS does not have much information on their website, but if you call, they have the shipping info.
I have the same problem. Is it OK to send it back with Android installed or do we have to remove it?
Yes, you need to remove Android with ACMEUinstaller.
When you call, specify you want your original unit repaired and sent back to you. I also left a note inside the box.
Nice!
Now I got to figure out how to remove android when my computer doesn't even detect my touchpad.
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1I received my touchpad about 30min ago.
It is just beautiful. Looks brand new. AND I got my original back, not a refurb.1
You're lucky dude.. I sent mine in for "repair" 4 times, every time getting the same exact TP that won't charge or turn on. then finally got an "advance replacement". Only problem is the "advance replacement" has bright/dark blotches down the entire left side of the screen.
They are sending me another one. What a Nightmare- it's been over a month and a half!
I have customer service on speed dial. It's really kinda sad.1
come on. sending back for cracked speakers and loose back? i had a loose back since i got it and my speaker cracked 2 weeks ago. i paid $100 and im not gunna be up their a$$ for it..
