What's App Backup not working

Search This thread

Sephi

Senior Member
Oct 18, 2008
321
8
Hello there,

I got a problem. I had to send in my Note 3 for repair. Before that, I made backups from my what's app database and copied it over on my PC.

Now I got my Note 3 back and I put the database back in the What's App Folder, trying to restore them. What's App finds the database and asks me if it should to a backup. I say yes, it calculates about 10 minutes and then tells me "Sorry, we couldn't restore your messages". And that's it. Any idea?
 

Sephi

Senior Member
Oct 18, 2008
321
8
Hello there,

I got a problem. I had to send in my Note 3 for repair. Before that, I made backups from my what's app database and copied it over on my PC.

Now I got my Note 3 back and I put the database back in the What's App Folder, trying to restore them. What's App finds the database and asks me if it should to a backup. I say yes, it calculates about 10 minutes and then tells me "Sorry, we couldn't restore your messages". And that's it. Any idea?

No one? :(
 

ph37rd

Senior Member
Oct 6, 2012
1,072
634
59
Hello there,

I got a problem. I had to send in my Note 3 for repair. Before that, I made backups from my what's app database and copied it over on my PC.

Now I got my Note 3 back and I put the database back in the What's App Folder, trying to restore them. What's App finds the database and asks me if it should to a backup. I say yes, it calculates about 10 minutes and then tells me "Sorry, we couldn't restore your messages". And that's it. Any idea?
Why not just contact WhatsApp support and ask them?