[Q] Rogers Razr HD LTE(xt925) OTA to JB fails!!!

luscione · Feb 14, 2013

I rooted my device before i got the OTA notification. i tried to upgrade like 4 or 5 times but it doesn't work! Does anybody know that how can i upgrade to JB? BTW i dont want to unlock my device.
Thanks in advance!

danifunker · Feb 14, 2013

luscione said:
I rooted my device before i got the OTA notification. i tried to upgrade like 4 or 5 times but it doesn't work! Does anybody know that how can i upgrade to JB? BTW i dont want to unlock my device.
Thanks in advance!

what's the failure message? Also, can you run something on your phone before you do the upgrade?

Sent from my XT925 using Tapatalk 2

luscione · Feb 15, 2013

danifunker said:
what's the failure message? Also, can you run something on your phone before you do the upgrade?

Sent from my XT925 using Tapatalk 2

yep i can run all the apps. it just says "The software update failed" . i tried to use voodoo temp un-root before upgrade but it still doesn't work. i cnan see a lay down android robot with exclamation mark.

waynold78 · Feb 16, 2013

luscione said:
yep i can run all the apps. it just says "The software update failed" . i tried to use voodoo temp un-root before upgrade but it still doesn't work. i cnan see a lay down android robot with exclamation mark.

I had this same problem, unrooted, and installed and it worked(I am on fido though)

luscione · Feb 16, 2013

waynold78 said:
I had this same problem, unrooted, and installed and it worked(I am on fido though)

.... did you delete some preloaded system apps? like 'rogers 1 Number' . i did but i did a factory data reset too, after all i tried to do upgrade again.. as you know it failed lol.... still need somebody to help me !!! plz!!!!

danifunker · Feb 16, 2013

luscione said:
.... did you delete some preloaded system apps? like 'rogers 1 Number' . i did but i did a factory data reset too, after all i tried to do upgrade again.. as you know it failed lol.... still need somebody to help me !!! plz!!!!

@OP

I didn't get enough information as to why the firmware upgrade was failing. I was also going you could pull an xml fastboot for me from your existing setup if you are still rooted.

Please download this software https://play.google.com/store/apps/details?id=com.tranquilice.toolbox and make an xml backup of you're current phone. I also want the XML backup

but it it's very large, so you should break it up into 100mb files using 7 zip and re-compress it. Then post it to your Dropbox. Don't worry this backup doesn't have any personal data.

Then you can download the update file from my Dev-host account here :

http://d-h.st/JNV

And save the file to your external sdcard.

Boot into recovery, then try to apply the update from sdcard, and write down exactly all the information it says (maybe take a picture of it using another camera). And send me all the information.

How to boot into recovery:

1) Power off phone completely

2) press and hold both volume buttons and at the same time press the power button.

3) use the volume down button to navigate the the recovery option, then press volume up.

4) an Android on the side will appear, now tot can proceed with updating

How to apply update in recoveyr mode:

1) press and hold both volume buttons while pressing power button

2) a menu will appear, use the volume buttons to navigate and the power button to select the option to update from external sdcard

3) find the update file and press the power button on it.

4) watch the update, if it fails please tell me all error messages, hopefully tot can take a picture for me.

Sent from my XT925 using Tapatalk 2

bosskai · Feb 19, 2013

failed to upgrade to Jelly been

I have a fido motorola razr hd lte and rooted. I tried several times upgrading to Jelly Been using OTA and all failed.
Then I followed steps above and still failed.
I have actually uninstalled some default apps like SMS, file manager etc.
see my attachment.

Thanks for help in advance!

danifunker · Feb 20, 2013

bosskai said:
I have a fido motorola razr hd lte and rooted. I tried several times upgrading to Jelly Been using OTA and all failed.
Then I followed steps above and still failed.
I have actually uninstalled some default apps like SMS, file manager etc.
see my attachment.

Thanks for help in advance!

Did you try to modify the update package? It looks like the update package doesn't have the same signature as it should.

Do not try to open up the ZIP file provided, just place it on the external SD card without touching it.

If you get another error after that, please the new error.

superbrowndude · Feb 20, 2013

I'm having the same problem cause I deleted the bloat ware from my Rogers phone. From what I've been reading, I'm thinking about just staying on the 4.0.4.

Sent from my XT925 using xda app-developers app

danifunker · Feb 20, 2013

superbrowndude said:
I'm having the same problem cause I deleted the bloat ware from my Rogers phone. From what I've been reading, I'm thinking about just staying on the 4.0.4.

Sent from my XT925 using xda app-developers app

Post a screenshot. It should be easy to put back any Rogers specific software on your phone since it already exists there in a different area!

Sent from my XT925 using Tapatalk 2

halo13 · Feb 21, 2013

luscione said:
I rooted my device before i got the OTA notification. i tried to upgrade like 4 or 5 times but it doesn't work! Does anybody know that how can i upgrade to JB? BTW i dont want to unlock my device.
Thanks in advance!

You can't unlock the XT925. Use safestrap to flash roms

saloums7 · Feb 21, 2013

halo13 said:
You can't unlock the XT925. Use safestrap to flash roms

You can unlock the XT925. Its the 926 that can't be unlocked

Sent from my RAZR HD XT925

bosskai · Feb 21, 2013

danifunker said:
Did you try to modify the update package? It looks like the update package doesn't have the same signature as it should.

Do not try to open up the ZIP file provided, just place it on the external SD card without touching it.

If you get another error after that, please the new error.

I have actually followed your 7 zip packages from the other post and upgraded my phone to 4.1.2 Rogers stock version, it loads with Rogers logo, but other than that, everything works. Thanks a lot.:good:

The only issue is that I have all rogers one number, one contact... apps and every time reboot has rogers logo. Is it possible to have fido one?

luscione · Feb 22, 2013

i cant even get into recovery lol...............

luscione · Feb 22, 2013

danifunker said:
what's the failure message? Also, can you run something on your phone before you do the upgrade?

Sent from my XT925 using Tapatalk 2

i cant get into recovery lol.......................... and where is the xml back up file(i did the back up with droid razr m tools) ?

danifunker · Feb 22, 2013

luscione said:
i cant get into recovery lol.......................... and where is the xml back up file(i did the back up with droid razr m tools) ?

Not sure, I think it is on the phone's internal sd memory. You can't boot now? Post the error... Or more symptoms.

Sent from my XT925 using Tapatalk 2

tech_head · Feb 22, 2013

luscione said:
.... did you delete some preloaded system apps? like 'rogers 1 Number' . i did but i did a factory data reset too, after all i tried to do upgrade again.. as you know it failed lol.... still need somebody to help me !!! plz!!!!

"FDR" -> Factory/Full Data Reset does not replace applications that have been deleted.
The only way to fix is to put them back or RSD/Flash back to stock.

I hate these threads.
People remove apps and wonder why the upgrade doesn't work.

Don't remove factory applications, freeze/disable them!!!!!
Removing them will remove the ability to upgrade until the OS is back to stock.
The installer checks to make sure that the system and application area is untouched.

luscione · Feb 23, 2013

tech_head said:
"FDR" -> Factory/Full Data Reset does not replace applications that have been deleted.
The only way to fix is to put them back or RSD/Flash back to stock.

I hate these threads.
People remove apps and wonder why the upgrade doesn't work.

Don't remove factory applications, freeze/disable them!!!!!
Removing them will remove the ability to upgrade until the OS is back to stock.
The installer checks to make sure that the system and application area is untouched.

''1 contacts'' ''1 number'' ''my account'' ''ringbacks'' ''ringtones'' '' shop'' ''VVM plus'' ''anyplace live'' did i miis someting?

luscione · Feb 23, 2013

danifunker said:
Not sure, I think it is on the phone's internal sd memory. You can't boot now? Post the error... Or more symptoms.

Sent from my XT925 using Tapatalk 2

just like this i installed ''Beats Audio'' before . should i do a reset ?

gio5660m · Feb 23, 2013

luscione said:
i cant get into recovery lol.......................... and where is the xml back up file(i did the back up with droid razr m tools) ?

it makes a backup folder on sdcard and puts in there...

[Q] Rogers Razr HD LTE(xt925) OTA to JB fails!!!

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