------------------------------UPDATE # 3------------------------------
Reply back from Patricia Barbe - Customer Relations Associate
Dear Mr. Wiens,
This is to acknowledge receipt of the email you sent to Mr. Jason
Laszlo, Manager Bell Media Relations, concerning the Samsung Galaxy S
Vibrant.
Let me first apologize for any inconvenience this situation may have
caused you.
As requested in your email, I am sending you the following information :
1. What is the problem with the Bell Galaxy S Vibrant, is it software or
hardware.
The issue had to do with Samsung's software for the Vibrant, which they
have now replaced with a new version - Android 2.2 JL2. This version
replaces all other software.
2. Does Samsung have a fix for this issue, if not what is the timeline.
If the device is inoperable, customers will receive a replacement phone.
If the phone is still operable, customers can upgrade to the new
software released by Samsung, Android 2.2 JL2. This newest software
replaces all other software for this device.
3. What is Bell Mobility doing to rectify this issue?
Bell is working with Samsung to provide the best solutions possible for
our clients with each case reviewed on an individual basis.
4. Is there going to any compensation for people who have had their
phone repaired multiple times and have been without a phone for months?
A case by case analysis will be made to better determine the appropriate
action to be taken.
Mr. Wiens, I hope this information provides clarity and is to your
satisfaction. Please do not hesitate to contact me for further
assistance.
Sincerely,
Patricia Barbe
Adjointe Relations Clients / Customer Relations Associate
My response:
Hi Patricia
Thank you for answering my questions, I have a few more that I would like to ask.
1. Why is this issue only happening with the Bell I9000M model of the Galaxy S. Is there something different about the software and hardware?
2. Could you please provide a in depth technical explanation of what exactly is happening with the corruption of the SD Card.
3. Have you had any of the same type of failures (SD Card Corruptions) on other firmware? Ie. JL2 or the Android 2.1 firmware's.
I, and all Bell i9000M users, would appreciate a quick and appropriate response to the questions above. If you are unable to answer these question could you please put me in contact with your supervisor.
Thanks,
Brad Wiens