Purchased M8 in Hong Kong, then returned to the U.S., put in my T-Mobile SIM
Problem #1
I don't get 4G or LTE on T-Mobile. 2G/3G/HSPA all work fine. Tried every setting and tutorial out there and nothing works. T-Mobile said it should work, but Hong Kong M8 might be different and they can't help. Anyone have any idea as to why this is happening?
Problem #2
Rear Camera buzzes and shakes, can't focus anymore. It's a known hardware issue for people that ride motorcycles. Camera is hosed, HTC USA won't help me, so I need to send it back to Hong Kong. During the troubleshooting, I try doing a couple factory resets and notice this.
It looks to me like this phone has S-OFF. I never did this, so I'm guessing it was a trade in and the re-seller hosed me with a used M8? I'm assuming that line showing M8_UL PVT SHIP S-OFF means this phone is S-OFF. That being the case, I'm also guessing HTC Hong Kong is going to tell me I have no warranty? I can't go back to Hong Kong and fight the shop I bought it from, so can anyone point me to the exact instructions for getting back to what HTC Hong Kong expects to see when I send it in for warranty?
Many Thanks
Problem #1
I don't get 4G or LTE on T-Mobile. 2G/3G/HSPA all work fine. Tried every setting and tutorial out there and nothing works. T-Mobile said it should work, but Hong Kong M8 might be different and they can't help. Anyone have any idea as to why this is happening?
Problem #2
Rear Camera buzzes and shakes, can't focus anymore. It's a known hardware issue for people that ride motorcycles. Camera is hosed, HTC USA won't help me, so I need to send it back to Hong Kong. During the troubleshooting, I try doing a couple factory resets and notice this.
It looks to me like this phone has S-OFF. I never did this, so I'm guessing it was a trade in and the re-seller hosed me with a used M8? I'm assuming that line showing M8_UL PVT SHIP S-OFF means this phone is S-OFF. That being the case, I'm also guessing HTC Hong Kong is going to tell me I have no warranty? I can't go back to Hong Kong and fight the shop I bought it from, so can anyone point me to the exact instructions for getting back to what HTC Hong Kong expects to see when I send it in for warranty?
Many Thanks