Sprint's incredible lack of empathy
I just wanted to share this experience of total lack of empathy on Sprint's part.
First I've been a Sprint customer for 13 years and have recommended their service many times over.
I've become ill and am now disabled. Because of this we're trying to reduce our monthly expenses as you may imagine.
So, I called customer support to ask if it may be possible to waive our EFT so that we may switch to another carrier that offers a much lower family plan.
I spoke to a person named Michelle in the retention department; who showed no sympathy what so ever. In fact, and I am quoting, she said "the fact that you're now disabled is a personal problem".
I understand that I am basically asking that they allow me to keep my phones (2 of the 4 were bought through sprint both over a year ago) the other 2 were purchased outside of sprint (eBay) and activated. There are no mitigating circumstances programs or even any sign of wow 13 years we've made a ton of money from you already. How about I am sorry that this has happened but unfortunately we can't help you.
She was starkly unemotional and represented Sprint as a cold heartless company that ONLY cares about your $$$$ period end of story.
I will be sharing this story on every web site and even news organization that will take it.
They want loyalty yet they show no appreciation for said.
Shame on you Michelle from retention, you're a heartless person you could have handled that MUCH MUCH better.
I'll be leaving this company and spreading my experience.
Sprint Samsung Galaxy S3 White 16GB
ROM: CyanFox KitKat 4.4.1 (12/9)
GAPPS: Banks 4.4.1
RECOVERY: Philz Touch Recovery 6.0