I am still getting the full $150 after a good chat with sprint
Here is a chat I had with Sprint rep last week after I realized that with the new Premier membership I no longer had my $150 for upgrade that was listed. So now I have it. Read through and maybe it could help if you want to get the 3d upgrade....
Your session ID for this incident is 2637999.
04/19/2011 06:57:08PM System: "Please wait and the next available account specialist will be with you shortly."
04/19/2011 06:57:28PM Session Started with Agent (Andrew K)
04/19/2011 06:57:28PM System: "If you are chatting today for Technical Support, please call 1-888-211-4727."
04/19/2011 06:57:28PM System: "Thank you for contacting Sprint. My name is Andrew K."
04/19/2011 06:57:28PM me: "I recently noticed that last week my upgrade price was $150 now it $75. I am tracking that the silver premier plan change is the reason, but why is that if you had $150 prior to the change you get penalized for not using. All that said what do I need to d"
o to make the change so I can get $150 quicker.
04/19/2011 06:58:09PM Agent (Andrew K): "I am happy to help you. Please hold a moment while I access your account."
04/19/2011 06:59:46PM Agent (Andrew K): "Thank you."
04/19/2011 07:00:39PM Agent (Andrew K): "Let me check this for you."
04/19/2011 07:00:44PM me: "ok"
04/19/2011 07:02:02PM Agent (Andrew K): "Thank you for waiting."
04/19/2011 07:02:28PM Agent (Andrew K): "I apologize for the inconvenience. Please let me check this for you."
04/19/2011 07:04:04PM Agent (Andrew K): "I will have that information shortly."
04/19/2011 07:06:12PM Agent (Andrew K): "Thank you for waiting."
04/19/2011 07:08:17PM Agent (Andrew K): "I have checked that he silver premier plan change is the reason. I have checked that your line is eligible for $75 now . As I have checked that you are our valuable customer Let me explain you nest way."
04/19/2011 07:09:58PM Agent (Andrew K): "I suggest you please upgrade phone with $75 now and then please contact us, then we will apply the $75 credit on the account for you so through this way you can get full upgrade discount."
04/19/2011 07:10:50PM Agent (Andrew K): "I have left the supportive notes in your account for you regarding the $75 credit."
04/19/2011 07:11:48PM me: "ok thank you for that. It will be available for awhile correct, if I reference this conversation?"
04/19/2011 07:12:18PM Agent (Andrew K): "Please save this transcript as a proof."
04/19/2011 07:12:32PM Agent (Andrew K): "You do not need to worry. I have left the supportive notes in your account for you regarding the $75 credit."
04/19/2011 07:12:53PM me: "Ok thank you very much for your support."
04/19/2011 07:13:04PM Agent (Andrew K): "My goal is to ensure the issues that prompted you to chat today are fully resolved. Did I address all the reasons for your chat today?"
04/19/2011 07:13:15PM me: "yes you did"
04/19/2011 07:13:20PM Agent (Andrew K): "It???s been my pleasure to serve you. You'll receive an email transcript of our chat after the session ends.
You have the option to complete a short survey at the end of this chat. I appreciate you taking the time to provide feedback because the survey res"
ults help Sprint measure my performance. Please don't hesitate to chat again for assistance at sprint.com.
Please click Exit and Complete Survey for me.
04/19/2011 07:13:34PM me: "will do"
04/19/2011 07:13:37PM Session Ended