[INFO] Screwed over by the Eee Pad launch - Sign In Thread

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So, I've been lied to by Asus' chosen retailers, and I've seen people who placed orders after me receive tracking numbers, while my own shipments are indefinitely backordered. It seems I'm not alone in that.

I have no choice but to cancel my orders in a week from now, because I'll be out of the country with my family for two weeks, and nobody will be around to collect deliveries. Given that the 48 hours we'll be spending in airports and airplanes was one of the key reasons I decided to buy the Transformer now rather than waiting for something better, I almost certainly won't be buying one on my return -- once my orders are cancelled, it's game over for Asus.

I was utterly disgusted to see that instead of apologizing for the inconvenience, or giving even vague information as to when they'll be providing more stock, Asus had the audacity to post about how we "love" them on their Facebook page:

https://www.facebook.com/notes/asus-...94700557240017

There's plenty of info in the US retail availability thread, but it's hidden in 400 pages of posts. Hence, I thought it might be a good idea to collect together all of the unhappy, would-be customers who've been lied to and mistreated by Asus' launch partners in one place, where Asus can see that love is not an emotion we're feeling right now, and that we're extremely unhappy about how we've been treated.

Air your grievances here. Have you been lied to? Have you been passed over for shipments by retailers, when those who ordered after you are receiving their tablets?

Tell Asus exactly how you feel. If you have plans to cancel your order after a certain date, let us know when. And if the way you've been treated by their retailers has persuaded you not to do business with them or Asus again, don't be shy about saying so.

Personally, Asus has 7 days to get my tablet to a retailer who will actually ship it to me. If they don't, I won't be buying an Asus product, ever again.

I placed my order around 3AM with amazon, as of now, still no activity on the order... while people who ordered after me got it.

I think it may have to do with the fact that my order showed up as coming from Target.com/ITC or something but now its showing amazon LLC.

Then I placed order with Datavision, who over sold and have gotten the money back.

Then I placed order with TigerDirect and they, it seems over sold as well and have been hearing and reading lies from them since yesterday.

Asus screwed up big time!

So you're blaming Asus? Awesome. Doesn't sound like you've been an early adopter before.

You aren't alone Knox; I ordered mine at the same time as you did. I'm pretty sure we were chatting in the IRC room while we were waiting for it to get released.

I talked to an Amazon rep yesterday who guaranteed me the product would arrive on the estimated delivery date. I talked to another one today after the shipping info wasn't updated and that rep basically stated the previous rep lied to me and that I would not be receiving my product as expected.

I'm throughly upset because I could have ordered it from another retailer at the time and received my TF tomorrow or Friday.

I'm not sure if I'm going to cancel now and get the Acer or wait a week to see if I actually get the TF.

Originally Posted by frysee

So you're blaming Asus? Awesome.

Asus didn't provide sufficient supply for the launch, have provided no information on when more stock is expected, tried to spread what tiny stock they had across too many retailers, didn't require their retailers to sell first-come first-served, and failed to supply *any* accessories or 32GB tablets at all.

I'd say they shoulder a very large part of the blame.

Originally Posted by seshmaru

" hey guys retailers lied to us and mistreated us! let's blame Asus!"

You two sure are American.

Actually, I'm not. I'm British. And raised in Asia. But feel free to throw around childish stereotypes in any other thread you like, just not this one, please.

Originally Posted by knoxploration

Personally, Asus has 7 days to get my tablet to a retailer who will actually ship it to me. If they don't, I won't be buying an Asus product, ever again.

this alone makes me believe you are crying over spilt milk.

its a early launch. supplies are limited. all asus did was supply the product to retailers. how the retailers handle it is their business not asus's. if you're that hardcore about raging over the retailers that you wont buy another asus product, you have issues.

To be quite honest, I'm sure that ASUS has given away more free tablets to reviewers, contests (both twitter and facebook), college student "representatives", etc. than they sold... how exactly are they making money on these tablets? LOL

Have you even read the engadget post? it clearly states it's unknown whether it's because of limited supplies or huge demand or both.

Asus had already said there would be limited supplies in a statement, and the point still stands, if they had built up stock first you still wouldn't have it now since it wouldn't have been released for a while.

In essence you're just sour grapes because some people got one of the limited supplies and you didn't. And if you can't have it no one can have it.

Originally Posted by Zepius

this alone makes me believe you are crying over spilt milk.

If you read my entire post, you would see I have no choice but to cancel my order in 7 days, because there will be nobody in the country to receive shipments.