Wow... this guy is a HUGE BAG OF DICKS!!! I don't post much, and I had a small issue with something that fkn was more than happy to reply with his knowledge and assistance.
This reminds me of many many years ago while working for a call center. Stupid user calls and gives you the worst description possible. Then you wind up having to write a thesis in order to get the information you need because they can't even describe the issue. At least they weren't trying to make changes to the system, they were just using it b/c they were smart enough not to try and modify something they know jack about.
The problem here is ESTO (Equipment Superior To User)