5,594,151 Members 46,380 Now Online
XDA Developers Android and Mobile Development Forum

Continuum update 2.2 is MADE, not released, help us get this update out!!!

Tip us?
 
TraMaI
Old
#1  
Member - OP
Thanks Meter 6
Posts: 84
Join Date: Apr 2011
Exclamation Continuum update 2.2 is MADE, not released, help us get this update out!!!

I posted all of this in the 2.2 thread, but I feel it's enough of it's own cause to not get buried in 8 pages of a thread. I think this needs to be up where everyone can see it without looking

A recent press release from Samsung says that the Samsung Galaxy S phones are getting Gingerbread (Android 2.3) in mid-May. I'm not sure about you guys but I was excited that we could be getting 2.3 right out instead of waiting for 2.2 and then 2.3, so I decided to go to their chat support and ask about it. Here's the chat log:

Quote:
Originally Posted by ChatLog
Please wait for a Samsung Agent to respond.

You are now chatting with 'Catherine'. There will be a brief survey at the end of our chat to share feedback on my performance today.

Your Issue ID for this chat is LTK4380868310X

Visitor: Hello!
Catherine: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Visitor: I have a question regarding the press release saying that Android 2.3 Gingerbread will be coming oout for the Galaxy Tab and Galaxy S line of phones.
Catherine: I understand that you are looking for Android 2.3 update for your SCH-I400 Phone now.
Visitor: I was just wondering if that update talked about in the press release will cover the Samsung Continuum
Catherine: I understand your requirement,Would you mind holding for 3 minutes so that I can check that for you?
Visitor: No I would not mind
Catherine: Thank you.
Catherine: Thank you for holding.
Catherine: I see that Samsung Continuum phone have Android 2.1 OS on it as of now and Android 2.2 up has to be released for this device at this time before we can proceed with Android 2.3 update.
Catherine: As per the information available at this time, I see that your phone can be upgraded Android 2.2 update is not available for download for your Phone as of now.
Visitor: Are you ever going to release that?
Visitor: I realize it isn't available NOW... we Continuum users have been waiting for it forever...
Catherine: Yes, I see that we can upgrade your phone to Android 2.2 but the updaet is not released for your phone as of now, I'll forward a copy of this chat transcript to our product development team to proceed further from my end in this regard.
Catherine: I apologize for the inconvenience this might be causing.
Visitor: Wait, you CAN upgrade it to 2.2 but it's not released? Can I ask why not?
Catherine: I am sorry, we at live chat for Samsung support have limited to access to the information about that are not released as of now, I am not able to find any information that can help me answer why Android 2.2 update is not released as of now for your phone.
Catherine: However, I am positive we will be able to upgrade this model to Android 2.2 version when an update is released.
Catherine: Should this update become available, it shall be available on Samsung website under Samsung Download center.
Catherine: I understand your concern and requirement but we at Live chat do not have an estimated date of availability of this update for your Phone at this moment.
Visitor: I was just wondering on a possible release time for it. Like I said we've been waiting for it forever and when I bought the phone I was told it would be coming out in a matter of weeks
Catherine: I can understand how annoying that can be, I am sorry, we at Live chat didn't have any hint about the updates that are not released. We are provided only with information about the updates already released.
Visitor: Is there an email I can send something to to get any of these questions answered since the live chat supporters can't? A number I can call? Anything?
Catherine: yes, I recommend you contact Samsung Customer Care at 1-888-987-4357, Mon-Fri: 7 AM - 9 PM (CST), Sat: 9 AM - 6 PM (CST) to check if any help in this regard and to file a request for update
.
There are 3 big things to this.

1) We won't get 2.3 until we get at least 2.2, so the press release does not cover the continuum.

2) They've MADE THE UPDATE TO 2.2 FOR THE CONTINUUM BUT HAVE NOT RELEASED IT. I don't know about you guys, but that is absolutely INFURIATING to me.

3) There is a way to let our voices be heard. It worked for the Fascinate users. Call them at that number in the last bold part.

Samsung Customer Care at 1-888-987-4357, Mon-Fri: 7 AM - 9 PM (CST), Sat: 9 AM - 6 PM (CST) to check if any help in this regard and to file a request for update



We ALL need to do this. All of us need to chip in and call them and file to get this update released. It's ridiculous that the update is there, they just aren't releasing it. DO NOT LET THEM FORGET THAT WE SPENT OUR HARD EARNED MONEY ON THIS PRODUCT AND THEY NEED TO SUPPORT IT. Call the line, ask about the update, tell them you're dissatisfied, angry whatever but get that report filed and let's get that update OUT!!!
The Following User Says Thank You to TraMaI For This Useful Post: [ Click to Expand ]
 
Weudel
Old
#2  
Weudel's Avatar
Retired Forum Moderator
Thanks Meter 80
Posts: 524
Join Date: Jul 2010

 
DONATE TO ME
Yes, the update is made but not released. That's been established before now. That means rubert the current roadblock is Verizon's testing and scheduling the OTA. At this point, there isn't much that Samsung can do. The pressure needs to be applied to Verizon.

-Sent from my Space-Time Continuum using the XDA Premium App


HTC Droid Eris... KaosFroyo'd 'til retirement
Samsung Continuum... EC03 Froyo
Sony Ericsson Xperia Play... Still Stock... Loaded with Emulators
Samsung Galaxy Nexus... Stock JB Goodness
Nook Color... Rockin' the CM10
HTC One Max... Large And In Charge
 
Weudel
Old
#3  
Weudel's Avatar
Retired Forum Moderator
Thanks Meter 80
Posts: 524
Join Date: Jul 2010

 
DONATE TO ME
Quote:
Originally Posted by Weudel View Post
Yes, the update is made but not released. That's been established before now. That means rubert the current roadblock is Verizon's testing and scheduling the OTA. At this point, there isn't much that Samsung can do. The pressure needs to be applied to Verizon.

-Sent from my Space-Time Continuum using the XDA Premium App
I'm not sure how the name rubert popped into the middle of that post...

-Sent from my Space-Time Continuum using the XDA Premium App


HTC Droid Eris... KaosFroyo'd 'til retirement
Samsung Continuum... EC03 Froyo
Sony Ericsson Xperia Play... Still Stock... Loaded with Emulators
Samsung Galaxy Nexus... Stock JB Goodness
Nook Color... Rockin' the CM10
HTC One Max... Large And In Charge
The Following User Says Thank You to Weudel For This Useful Post: [ Click to Expand ]
 
samuelhadams
Old
#4  
samuelhadams's Avatar
Senior Member
Thanks Meter 30
Posts: 291
Join Date: Dec 2010
Nowhere in that conversation did the Samsung rep say the 2.2 update was already made. If you read the words carefully all she's saying is that our phone is capable of receiving an update.

As far as us having to wait for Verizon, I think we might be able to use Kies once Samsung posts the updates.
 
TraMaI
Old
#5  
Member - OP
Thanks Meter 6
Posts: 84
Join Date: Apr 2011
I realize that, the representative I talked to on the phone today confirmed that it is, in fact, made "but it has not been approved by management." Those are his exact words. It's been made they just aren't pushing it out for some reason. ("The android 2.2 update has been made, but it has not been approved by management...")

I personally think that if they have time to make a Gingerbread update for ALL the other Galaxy S phones they can at LEAST make a 2.2 one for us.
 
samuelhadams
Old
#6  
samuelhadams's Avatar
Senior Member
Thanks Meter 30
Posts: 291
Join Date: Dec 2010
Well that's good news about 2.2. I read Samsung's official announcement for Gingerbread. If we're being hyper-technical (just playing devil's advocate), the announcement did not state all Galaxy S phones would receive the update. It just said Galaxy S which could mean only the i9000.
 
Weudel
Old
#7  
Weudel's Avatar
Retired Forum Moderator
Thanks Meter 80
Posts: 524
Join Date: Jul 2010

 
DONATE TO ME
But it said the update would be pushed out to Galaxy S phones in North America, which would not be the i9000.


HTC Droid Eris... KaosFroyo'd 'til retirement
Samsung Continuum... EC03 Froyo
Sony Ericsson Xperia Play... Still Stock... Loaded with Emulators
Samsung Galaxy Nexus... Stock JB Goodness
Nook Color... Rockin' the CM10
HTC One Max... Large And In Charge
 
logan302
Old
#8  
Senior Member
Thanks Meter 22
Posts: 151
Join Date: Jul 2009
Location: Charleston, SC
Default a$$ pain

been pestering someone for almost an hour now. on hold for his boss
The Following User Says Thank You to logan302 For This Useful Post: [ Click to Expand ]
 
TraMaI
Old
#9  
Member - OP
Thanks Meter 6
Posts: 84
Join Date: Apr 2011
This is what's up
 
imnuts
Old
#10  
imnuts's Avatar
Recognized Developer
Thanks Meter 2937
Posts: 3,348
Join Date: Jul 2007
Location: West Chester

 
DONATE TO ME
It is very likely that Samsung has "completed" several Froyo builds for the Continuum, and like the Fascinate, Verizon is holding everything up again. If enough people can bother Samsung, they may just post the source early like did for the Fascinate, showing that they aren't the hold up. Granted, this would only get us the kernel, but we have to start somewhere.
Setup a Development Environment
Setup and Use the Android SDK
Stock Odin Restore files

You can find the answer to all of your questions right here. If that doesn't work, then try this or this

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes