A recent press release from Samsung says that the Samsung Galaxy S phones are getting Gingerbread (Android 2.3) in mid-May. I'm not sure about you guys but I was excited that we could be getting 2.3 right out instead of waiting for 2.2 and then 2.3, so I decided to go to their chat support and ask about it. Here's the chat log:
Please wait for a Samsung Agent to respond.
You are now chatting with 'Catherine'. There will be a brief survey at the end of our chat to share feedback on my performance today.
Your Issue ID for this chat is LTK4380868310X
Catherine: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Visitor: I have a question regarding the press release saying that Android 2.3 Gingerbread will be coming oout for the Galaxy Tab and Galaxy S line of phones.
Catherine: I understand that you are looking for Android 2.3 update for your SCH-I400 Phone now.
Visitor: I was just wondering if that update talked about in the press release will cover the Samsung Continuum
Catherine: I understand your requirement,Would you mind holding for 3 minutes so that I can check that for you?
Visitor: No I would not mind
Catherine: Thank you.
Catherine: Thank you for holding.
Catherine: I see that Samsung Continuum phone have Android 2.1 OS on it as of now and Android 2.2 up has to be released for this device at this time before we can proceed with Android 2.3 update.
Catherine: As per the information available at this time, I see that your phone can be upgraded Android 2.2 update is not available for download for your Phone as of now.
Visitor: Are you ever going to release that?
Visitor: I realize it isn't available NOW... we Continuum users have been waiting for it forever...
Catherine: Yes, I see that we can upgrade your phone to Android 2.2 but the updaet is not released for your phone as of now, I'll forward a copy of this chat transcript to our product development team to proceed further from my end in this regard.
Catherine: I apologize for the inconvenience this might be causing.
Visitor: Wait, you CAN upgrade it to 2.2 but it's not released? Can I ask why not?
Catherine: I am sorry, we at live chat for Samsung support have limited to access to the information about that are not released as of now, I am not able to find any information that can help me answer why Android 2.2 update is not released as of now for your phone.
Catherine: However, I am positive we will be able to upgrade this model to Android 2.2 version when an update is released.
Catherine: Should this update become available, it shall be available on Samsung website under Samsung Download center.
Catherine: I understand your concern and requirement but we at Live chat do not have an estimated date of availability of this update for your Phone at this moment.
Visitor: I was just wondering on a possible release time for it. Like I said we've been waiting for it forever and when I bought the phone I was told it would be coming out in a matter of weeks
Catherine: I can understand how annoying that can be, I am sorry, we at Live chat didn't have any hint about the updates that are not released. We are provided only with information about the updates already released.
Visitor: Is there an email I can send something to to get any of these questions answered since the live chat supporters can't? A number I can call? Anything?
Catherine: yes, I recommend you contact Samsung Customer Care at 1-888-987-4357, Mon-Fri: 7 AM - 9 PM (CST), Sat: 9 AM - 6 PM (CST) to check if any help in this regard and to file a request for update.
1) We won't get 2.3 until we get at least 2.2, so the press release does not cover the continuum.
2) They've MADE THE UPDATE TO 2.2 FOR THE CONTINUUM BUT HAVE NOT RELEASED IT. I don't know about you guys, but that is absolutely INFURIATING to me.
3) There is a way to let our voices be heard. It worked for the Fascinate users. Call them at that number in the last bold part.
Samsung Customer Care at 1-888-987-4357, Mon-Fri: 7 AM - 9 PM (CST), Sat: 9 AM - 6 PM (CST) to check if any help in this regard and to file a request for update
We ALL need to do this. All of us need to chip in and call them and file to get this update released. It's ridiculous that the update is there, they just aren't releasing it. DO NOT LET THEM FORGET THAT WE SPENT OUR HARD EARNED MONEY ON THIS PRODUCT AND THEY NEED TO SUPPORT IT. Call the line, ask about the update, tell them you're dissatisfied, angry whatever but get that report filed and let's get that update OUT!!!