[Q] Unable to update arc using PC Companion

---

Been trying to update my phone using PC Companion as it says there is an update available. But after downloading and preparing for a while it ends up saying 'Unable to install update software' so the update never even begins.

Has anyone else had this issue? Using arc from UK, rooted via Gingerbreak. Could it be that the phones not updating because of gingerbreak? and is there a way of unrooting the phone in order to update?

did you unlock the bootloader. usually you cant update if its unlock. rooting is ok in updating. try repairing then redownloading the update.

Originally Posted by winnerzero

Been trying to update my phone using PC Companion as it says there is an update available. But after downloading and preparing for a while it ends up saying 'Unable to install update software' so the update never even begins.

Has anyone else had this issue? Using arc from UK, rooted via Gingerbreak. Could it be that the phones not updating because of gingerbreak? and is there a way of unrooting the phone in order to update?

Try the SEUS instead.

Couldn't be due to rooted, but if you want to unroot, Gingerbreak v1.2 should do that (unless I saw it wrongly )

i tried to unroot and then update still not working
ill try seus

i tried the seus
it says the phone contains modified software that cannot be updated

Originally Posted by omaritta

i tried the seus
it says the phone contains modified software that cannot be updated

yours is already bootloader unlocked, meaning you cant update either through SEUS or PC Companion

Had the same problem here :( but now updated

---

using PC companion it says PC companion was not able to connect to the phone. Please disconnect and connect again.

Everytime I put my phone in Media Transfer mode its not connected. I have rooted (and now unrooted & unfrozen the apps that I frozen using bloat freezer) my phone and not touched the boot loader, I will have a look for seus and try that

using windows 7 32bit

**UPDATE**

Installed SEUS and when it asked to run after install unticked it. I then found the icon and right clicked on "Update Service" & selected Run as administrator. I then followed the on screen instructions (I waited a minute before turning it back on again) and it said they is an update waiting. It has now gone through the update process and "The installation was completed successfully"

Hope this helps anybody else having problems

PS taking to ages to boot since the update has gone on .... Now just need root for this

where i can download SEUS?

---

Originally Posted by payneardo

**UPDATE**

Installed SEUS and when it asked to run after install unticked it. I then found the icon and right clicked on "Update Service" & selected Run as administrator. I then followed the on screen instructions (I waited a minute before turning it back on again) and it said they is an update waiting. It has now gone through the update process and "The installation was completed successfully"

Hope this helps anybody else having problems

PS taking to ages to boot since the update has gone on .... Now just need root for this

may i know where i can download SEUS, cz i still dont know where i can get it.

i have unlock bootloader, and rooted of course.

Just lock bootloader and then update its very simple.

Also where did you manage to download seus. As far I can see they removed it completely and only offer pc companion.

Originally Posted by darkslayer100

may i know where i can download SEUS, cz i still dont know where i can get it.

i have unlock bootloader, and rooted of course.

With an unlocked bootloader you cannot update through SEUS.. You can easily flash the latest ROM though..
Anyway it is available on the SE website..