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Heads up on Newegg return...

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By jateelover, Member on 22nd June 2011, 02:02 PM
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Got my transformer last night, i expected some light bleed, but this one had TONS. It must have been in at least 8 originating places, some large, some small. So I figured I'd have to pay return shipping to Newegg, but I wanted to ask a few questions first. I chatted with on online rep and she immediately issued me a return UPS label! I don't know if its like this for every item, or just for the transformer because so many are being exchanged, but just chat online and they should issue you a return label. Figured it was good to know for those looking to buy and those who already have purchased through newegg...

--also attached a pic...you can see its unacceptable...
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22nd June 2011, 02:14 PM |#2  
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In case anyone did not know, if you ask for an "advanced replacement" Newegg will ship out your exchange immediately before the return has been received. Your credit card will not be charged again unless the return is not received within 30 days. Each week you waste in RMA Hell is just another week closer to better tablets being released or prices dropping. I believe you also only get a 30 day return window from the date of your original invoice so anything you can do to expedite the process increases the number of chances you get to receive 1 of acceptable quality.

I am thinking about trying 1 more exchange as my transformer still has defects - as this is my second and it is of much better quality than my first, I will probably just wait until the new exchange arrives and then send back which ever 1 I like the least.
Last edited by Pisugtooq; 22nd June 2011 at 02:20 PM.
22nd June 2011, 02:18 PM |#3  
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Quote:
Originally Posted by jateelover

Got my transformer last night, i expected some light bleed, but this one had TONS. It must have been in at least 8 originating places, some large, some small. So I figured I'd have to pay return shipping to Newegg, but I wanted to ask a few questions first. I chatted with on online rep and she immediately issued me a return UPS label! I don't know if its like this for every item, or just for the transformer because so many are being exchanged, but just chat online and they should issue you a return label. Figured it was good to know for those looking to buy and those who already have purchased through newegg...

--also attached a pic...you can see its unacceptable...

What's that bright white light on top of the picture? Is that a super lightbleed?

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22nd June 2011, 02:29 PM |#4  
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Lol no...its the black picture i got from google...just had a white dot on it...so how do i request an advanced return?

Quote:
Originally Posted by finalhit

What's that bright white light on top of the picture? Is that a super lightbleed?

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22nd June 2011, 03:47 PM |#5  
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Jatee,

It's actually referred to as "cross-shipping." You just call and choose the return option. When you get a rep tell them you would like them to ship out a replacement immediately and they will provide you an RMA, a UPS shipping label, and then ask for your credit card. The card is used in case you never send back the damaged one. You have 30 days total to get them the damaged unit back and then nothing is done with your credit card.
22nd June 2011, 04:07 PM |#6  
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yea newegg is awesome like that, no questions asked. Western Digital does that too.
dorino1
22nd June 2011, 07:20 PM |#7  
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And this is why you buy anything with an LCD from a reliable retailer. NewEgg's recent policy changes on LCD monitors have convinced me they're in it to please the customer, not just make money.
22nd June 2011, 07:25 PM |#8  
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Just got off the phone with them. I can confirm they will ship a replacement before they receive a defective item. They had no problem cross shipping, so i will receive the other one hopefully on saturday. Awesome customer service...
22nd June 2011, 07:30 PM |#9  
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Quote:
Originally Posted by jateelover

Got my transformer last night, i expected some light bleed, but this one had TONS. It must have been in at least 8 originating places, some large, some small. So I figured I'd have to pay return shipping to Newegg, but I wanted to ask a few questions first. I chatted with on online rep and she immediately issued me a return UPS label! I don't know if its like this for every item, or just for the transformer because so many are being exchanged, but just chat online and they should issue you a return label. Figured it was good to know for those looking to buy and those who already have purchased through newegg...

--also attached a pic...you can see its unacceptable...

Whoa! Dude ! That's bad, really bad !

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22nd June 2011, 09:55 PM |#10  
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Quote:
Originally Posted by psycho2097

Whoa! Dude ! That's bad, really bad !

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I know right? I expected some bleed, but i couldn't believe this...hopefully this next one is better...
22nd June 2011, 10:12 PM |#11  
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This is quite possibly the worst documented example I've seen yet. This is absolutely unacceptable. My light bleed was about half of that in terms of height and it still warranted a replacement from Asus.

You definitely deserve a replacement. There's no way anyone should live with that. Almost 1/3 of the screen is gray! This is the kind of **** that pisses me off, QC at its worst.

The egg was always good with customer service. I've been shopping with them for a long time and everytime you have an issue they trust you, no restocking fee, here's a label. Unlike some other retailers they don't marginalize you or treat you like a criminal.

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