FORUMS

Index Project For XDA Device Subforums

Another ambitious project from the collaborative efforts of Recognized Contributors and Forum … more

The Atlas of XDA

A few weeks ago, we asked you “How Does Your Location Affect Your Life As A Power User?”. In the days that … more

New Snapdragons: Some Context & Contrast

It hasn’t been a good year for Qualcomm so far. Every device featuring the Snapdragon 810 … more

Google To Launch Next Gen Android One On July 14

The first gen of Android One devices to be launched in India in September 2014 were … more

Heads up on Newegg return...

69 posts
Thanks Meter: 0
 
By jateelover, Member on 22nd June 2011, 02:02 PM
Post Reply Subscribe to Thread Email Thread
Got my transformer last night, i expected some light bleed, but this one had TONS. It must have been in at least 8 originating places, some large, some small. So I figured I'd have to pay return shipping to Newegg, but I wanted to ask a few questions first. I chatted with on online rep and she immediately issued me a return UPS label! I don't know if its like this for every item, or just for the transformer because so many are being exchanged, but just chat online and they should issue you a return label. Figured it was good to know for those looking to buy and those who already have purchased through newegg...

--also attached a pic...you can see its unacceptable...
Attached Thumbnails
Click image for larger version

Name:	IMAG0311.jpg
Views:	420
Size:	103.6 KB
ID:	633120  
 
 
22nd June 2011, 02:14 PM |#2  
Junior Member
Thanks Meter: 2
 
More
In case anyone did not know, if you ask for an "advanced replacement" Newegg will ship out your exchange immediately before the return has been received. Your credit card will not be charged again unless the return is not received within 30 days. Each week you waste in RMA Hell is just another week closer to better tablets being released or prices dropping. I believe you also only get a 30 day return window from the date of your original invoice so anything you can do to expedite the process increases the number of chances you get to receive 1 of acceptable quality.

I am thinking about trying 1 more exchange as my transformer still has defects - as this is my second and it is of much better quality than my first, I will probably just wait until the new exchange arrives and then send back which ever 1 I like the least.
Last edited by Pisugtooq; 22nd June 2011 at 02:20 PM.
22nd June 2011, 02:18 PM |#3  
Senior Member
Thanks Meter: 218
 
More
Quote:
Originally Posted by jateelover

Got my transformer last night, i expected some light bleed, but this one had TONS. It must have been in at least 8 originating places, some large, some small. So I figured I'd have to pay return shipping to Newegg, but I wanted to ask a few questions first. I chatted with on online rep and she immediately issued me a return UPS label! I don't know if its like this for every item, or just for the transformer because so many are being exchanged, but just chat online and they should issue you a return label. Figured it was good to know for those looking to buy and those who already have purchased through newegg...

--also attached a pic...you can see its unacceptable...

What's that bright white light on top of the picture? Is that a super lightbleed?

Sent from my PG06100 using Tapatalk
22nd June 2011, 02:29 PM |#4  
OP Member
Thanks Meter: 0
 
More
Lol no...its the black picture i got from google...just had a white dot on it...so how do i request an advanced return?

Quote:
Originally Posted by finalhit

What's that bright white light on top of the picture? Is that a super lightbleed?

Sent from my PG06100 using Tapatalk

22nd June 2011, 03:47 PM |#5  
Junior Member
Thanks Meter: 0
 
More
Jatee,

It's actually referred to as "cross-shipping." You just call and choose the return option. When you get a rep tell them you would like them to ship out a replacement immediately and they will provide you an RMA, a UPS shipping label, and then ask for your credit card. The card is used in case you never send back the damaged one. You have 30 days total to get them the damaged unit back and then nothing is done with your credit card.
22nd June 2011, 04:07 PM |#6  
Senior Member
Thanks Meter: 190
 
Donate to Me
More
yea newegg is awesome like that, no questions asked. Western Digital does that too.
dorino1
22nd June 2011, 07:20 PM |#7  
Guest
Thanks Meter: 0
 
More
And this is why you buy anything with an LCD from a reliable retailer. NewEgg's recent policy changes on LCD monitors have convinced me they're in it to please the customer, not just make money.
22nd June 2011, 07:25 PM |#8  
OP Member
Thanks Meter: 0
 
More
Just got off the phone with them. I can confirm they will ship a replacement before they receive a defective item. They had no problem cross shipping, so i will receive the other one hopefully on saturday. Awesome customer service...
22nd June 2011, 07:30 PM |#9  
psycho2097's Avatar
Senior Member
Flag Raleigh
Thanks Meter: 156
 
Donate to Me
More
Quote:
Originally Posted by jateelover

Got my transformer last night, i expected some light bleed, but this one had TONS. It must have been in at least 8 originating places, some large, some small. So I figured I'd have to pay return shipping to Newegg, but I wanted to ask a few questions first. I chatted with on online rep and she immediately issued me a return UPS label! I don't know if its like this for every item, or just for the transformer because so many are being exchanged, but just chat online and they should issue you a return label. Figured it was good to know for those looking to buy and those who already have purchased through newegg...

--also attached a pic...you can see its unacceptable...

Whoa! Dude ! That's bad, really bad !

Sent from my GT-I9000 using XDA App
22nd June 2011, 09:55 PM |#10  
OP Member
Thanks Meter: 0
 
More
Quote:
Originally Posted by psycho2097

Whoa! Dude ! That's bad, really bad !

Sent from my GT-I9000 using XDA App

I know right? I expected some bleed, but i couldn't believe this...hopefully this next one is better...
Post Reply Subscribe to Thread
Previous Thread Next Thread
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes