[Q] Randomly Restarting

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Hi guys, Im with Telus and my phone has been restarting randomly and over heating and giving me an error message that says replace storage card. This is what I have been through in the past couple weeks. I gave my phone to Telus and told them the problem. Couple weeks later I got it back and was told LG reflashed my phone.

For a couple hours it worked then when I got home it went back to restarting randomly, and sometimes it would say replace storage card like before, then I would have to take out the battery and put it back in and it will be stuck on the LG logo and I would have to repeatidly take out the battery and put it back in until my phone boots up again.

So I went back to Telus they sent the phone back to LG, LG reflashed the device again but now my phone doesnt say storage card missing it just totally hard resets and erases everything on my phone each time!

Now im a little pissed and I call Telus and the lady was understanding and nice and told me they will replace my phone with another Lg optimus 7 for free if I go to the telus store i bought my phone at, and if theres any problem to call us back.

Today I went to Telus store and the lady working there told me they dont replace phones for free so I called Telus customer service and that lady told me I was misinformed and she wouldn't budge so I left the store.

This is really frustrating, what should I do? I understand a lot of you probably aren't in Canada and dont know Telus policies but I heard this is a known defective problem in some LG e900h phones. And wondering what I should do, should i give it in for another repair or what?

Thanks

Internal WP7 memory are in fact...SD Card and WP7 need it to store system data.

So it seems that the connection between your sd card slot and your motherboard is defective.

Since you cannot access the slot, forget Telus and try to contact LG directly.

Telus must provide a warranty but don't forget that it doesn't void the "manufacturer warranty"

And don't forget to explain them the Telus inefficient support ^^

That's odd that Telus isn't replacing your phone, I had similar issues when I bought my phone near the device launch, so I took it back, and they replaced it with no questions asked. Did you purchase your phone from a corporate telus store? or from an authorized dealer? That shouldn't matter anyway, I bought mine from a dealer in Calgary

thanks for the reply guys... I bought it a telus retail store... the most frustrating part is the first lady told me after contacting her support staff that I could get it replaced ... but when I got there, they decided to screw me. Anyways im going to try to contact telus one more time, then LG.

Originally Posted by Sakem

Internal WP7 memory are in fact...SD Card and WP7 need it to store system data.

So it seems that the connection between your sd card slot and your motherboard is defective.

Since you cannot access the slot, forget Telus and try to contact LG directly.

Telus must provide a warranty but don't forget that it doesn't void the "manufacturer warranty"

And don't forget to explain them the Telus inefficient support ^^

Unfortunately, you are incorrect with regards to the SD Card ... Both LG and Samsung phones have internal NAND flash made by Toshiba. This was revealed through teardowns and repair manuals. So, there is no way to replace the memory on a Optimus 7 without a complete logic board change.

Oops, saw wp7 phone teardowns months ago and nand was "faked" by simple sd cards. Must have been HTC phones.
Thx for rectification