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Never ordering from online T-Mo store again

OP unixman2000

24th June 2011, 03:22 AM   |  #1  
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I went on-line this past Friday to order the MHL/HDMI cable for my HTC Sensation from the T-Mo store. At the end of checkout I was asked 5 security questions...I flubbed the first question because I wasn't paying attention. Some of the other questions were kind of strange. i.e. They asked me if I knew a Anble S****. It was my family last name but who has "Able" as a first name??? The best I could figure was they may have meant "Angie" who was a family member.

Anyways, I flunked the security questions and was given a phone number and order# so I could call and verify the order over the phone. I had the call the next day because that office was closed.

I called and cleared up the order and then the sales rep who was helping me could not find the item I was trying to order. Trying to be helpful, I found the item on my own at the on-line T-Mo store but it had no SKU or part #. The sales rep also told me he could not access the same web site because they were restricted from doing so!!!???? I was thinking of e-mailing him the link to the video cable but he couldn't even get to it.

He had to put a note in my order stating what the item was so some other dept. could try to find it...


So predictably, 6 business days later (I paid for overnight delivery) I still had not received my order. I called 30 minutes ago and the sales rep told me the order still had NOT been placed yet AND it would take 24-72 hours (business days) before the order would be even cleared by another dept. Now what the heck does that mean?. I told the rep I was not very happy and a few other choice words.

At least I hope I get an e-mail when they finally find the cable and mail it to me...the next time I'll order from Hong Kong and probably get it faster..haha.
24th June 2011, 03:25 AM   |  #2  
shorty87's Avatar
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That sucks. You should at least get the shipping charge refunded or changed since it's taking them so long. Are these not available in store?
24th June 2011, 03:41 AM   |  #3  
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No MHL/HDMI cables at the local T-Mo store
Last weekend I did go to my local T-Mo store and they only had cases and screen protectors for the HTC Sensation. I was not really expecting too much since the Sensation is so new. I asked the sales girl when they might be getting anything in and she had no clue. The impression I got was she was not expecting any video cables to come in.
24th June 2011, 03:47 AM   |  #4  
Five0nIt's Avatar
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Quote:
Originally Posted by unixman2000

Last weekend I did go to my local T-Mo store and they only had cases and screen protectors for the HTC Sensation. I was not really expecting too much since the Sensation is so new. I asked the sales girl when they might be getting anything in and she had no clue. The impression I got was she was not expecting any video cables to come in.

yea when i went into my local T-Mo and asked about the cable he said "idk, maybe in a few weeks"
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