Originally Posted by etsocal
HTC support wanted me to deal with "place of purchase", that is not cool.
If you were still within the return policy period of the place of purchase, that's pretty normal. Why bother RMA thru the manufacturer, when you can just return/exchange at the point of purchase (unless the store happens to be far away from your home, or some similar situation)?
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Phone: HTC One X (AT&T version) Rooted, Bootloader Unlocked, S-Off
Tablet: Samsung Galaxy Note 8 (WiFi only) Rooted