Need help-broken screeen- Htc or Asurion?

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I did the unthinkable to my Pristine perfect Sensation 4g(rooted and s off and custom rom) I was teaching a tennis lesson (that is what I do) this morning and I reached into my pocket to pull out the phone and check the time and it fell to the court and cracked the screen. I was horrified. Got home and called T Mobile and they connected me to Asurion(after telling me it would be cheaper to go Asurion rather than HTC who would replace the screen. This is my first ever insurance claim(never cracked a screen or damaged a phone in over 17 years) Asurion started out saying they would ship a phone out and I would have it tomorrow. They then wanted to ask some questions which I said ok to . They asked about an address from over 22 years ago that the county had changed 3 times in the four years I lived there. I said not sure but I think it was choice 1. after a few other questions(gave me names to identify, although I have worked with over 3000 different students teaching tennis_) they said they could not identify me and I was on hold for 24 hours and an adjuster would be in touch. I have lived iin the same county for over 40 years. They refused to do anything but say adjuster will be in touch with you. Has anyone else had this hassle? I really need some advice would it be prudent to just call HTC and have the screen replaced(Tmobile says no)and what are the chances that Asurion will send a new phone and not a freaking refurb. Anyone went through this scenario? I had just rooted and got s off and installed a great rom and the device was running solid and super!!! Also would I suppose I would have to flash the stock recovery and stock rom. The phone still works(perhaps I should just keep it) just has a badly cracked screen. All info and advice and help is greatly appreciated.

I would think this would be easy.....Which is cheaper?

Originally Posted by dubie76

I would think this would be easy.....Which is cheaper?

They are within 30.00 of each other and I have read that Asurion is sending out refurbs that are scratched etc. I am not sure if the phone was damaged beside the screen as the touchscreen is not as responsive as before. I guess it is a crap shoot either way. just want to hear from others who have gone the Asurion route.

I work as a att customer care rep and used to be a verizon tech support rep. I've felt a lot with asurion and 99% of the time they send out crap refurbs. Scratched, glitchey, ext. I would either search for a screen online and do it my self, find a phone repair center where I live or have htc do it.

Sent from my HTC Sensation 4G using XDA App