[Q] Phone won't wake from sleep/Random Restarts

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I've had the Photon for a couple days now and have noticed that it will randomly shut off while in my pocket. Also will not power back on without a battery pull.

Other things are random restarts I've been getting quite often.

During some phone calls when you make the phone call, I hear dead air and no ringing, but the other party gets the phone call but also hears dead air. I've fixed with a restart but can get annoying quickly.

Yesterday the phone was almost red hot from being idle in my pocket, only noticed because of the heat increase.

Has anyone had any of these problems or do I have a dud?

The only problem I've experienced had been one random reset while using Dolphin HD. Perhaps a rogue update is killing your battery.

Sent from my MB855 using XDA Premium App

I've had a few of the same problems, my best guess at the moment is there's some bugs to be worked out. As for the random restarts....for me it was caused by an app, it was an HD wallpaper app that was poorly written. Still trying to find a cause for the dead air while calling.

Hmm, haven't had any of these happen. Though this is day 3 of me having it though

Sent from my MB855 using XDA Premium App

Originally Posted by naps79

I've had the Photon for a couple days now and have noticed that it will randomly shut off while in my pocket. Also will not power back on without a battery pull.

Other things are random restarts I've been getting quite often.

During some phone calls when you make the phone call, I hear dead air and no ringing, but the other party gets the phone call but also hears dead air. I've fixed with a restart but can get annoying quickly.

Yesterday the phone was almost red hot from being idle in my pocket, only noticed because of the heat increase.

Has anyone had any of these problems or do I have a dud?

Been having this problem with my EVO 4G for the past few days. Picked up the Photon last night- no issues (knock on wood).

Originally Posted by fordhighlander

I've had a few of the same problems, my best guess at the moment is there's some bugs to be worked out. As for the random restarts....for me it was caused by an app, it was an HD wallpaper app that was poorly written. Still trying to find a cause for the dead air while calling.

Same issue here with the dead air.. its really annoying!

Sent from my MB855 using XDA Premium App

I'm glad that I'm not the only one having some problems. I'm sure it's a software tweak that probably that needs to be done.

Just an FYI, I had gotten the Photon prior to launch at a Motorola Event. Now when they gave us the phones they said we had to do an update. I did that and it does a factory reset. I'm hoping that if there is an update it won't force a factory reset.

Originally Posted by naps79

I've had the Photon for a couple days now and have noticed that it will randomly shut off while in my pocket. Also will not power back on without a battery pull.

Other things are random restarts I've been getting quite often.

During some phone calls when you make the phone call, I hear dead air and no ringing, but the other party gets the phone call but also hears dead air. I've fixed with a restart but can get annoying quickly.

Yesterday the phone was almost red hot from being idle in my pocket, only noticed because of the heat increase.

Has anyone had any of these problems or do I have a dud?

Other than the random restarts I've experienced the exact same thing. Phone was red hot, dead air where I can't hear the caller and they can't hear me and the lockups where I had to pull the battery. Have you taken it back or called Sprint? Mine is only a day old so I think I'm just going to return or exchange it. I'm not doing repaired after just a day.

Originally Posted by jorjitoc

Other than the random restarts I've experienced the exact same thing. Phone was red hot, dead air where I can't hear the caller and they can't hear me and the lockups where I had to pull the battery. Have you taken it back or called Sprint? Mine is only a day old so I think I'm just going to return or exchange it. I'm not doing repaired after just a day.

I'm torn I might just take it back to Sprint. I guess I believe it's a software issue instead of hardware. Of course I have no way to verify that yet. Maybe I'll try to root as I have the HD Dock. Hopefully the Devs can figure something out.

Wow, phone sure react different. My son and I both had the 3d. He has never had a problem with his. Mine had lots of fc's, and 1 reboot. Now I have the Photon, and these problems are listed, and I haven't had any. Only had it for 1 day though. Knock on wood.