Help needed: Device not accepting the pass code

---

Hello Everybody;
I got a problem with my HTC HD Mini, after restarting the device due to crashing while receiving SMS, the unlock screen is NOT accepting my CORRECT passcode. After entering the numbers and tapping "UNLOCK" Nothing happens, not even an error message for something like that!
Again I AM ENTERING THE CORRECT PASS CODE and NOTHING happens when I tap unlock.
I NEED MY CONTACTS AND PHOTOS SINCE I DON'T HAVE A BACK UP... So I didn't try "HARD RESET".
Is there any way I can solve it? Is there any way I can recover my data?? Please HELP ME. THANKS...
P.S: Running Windows Mobile 6.5

If you didn't use encryption on your SD card you can just put your microSD in a card reader and backup your files. And if you stored your contacts on your sim card, you can put your sim card in another phone and copy them through that other phone. So, only the data and contacts that are stored on your phone memory are not accessible.

Originally Posted by sina149

Hello Everybody;
I got a problem with my HTC HD Mini, after restarting the device due to crashing while receiving SMS, the unlock screen is NOT accepting my CORRECT passcode. After entering the numbers and tapping "UNLOCK" Nothing happens, not even an error message for something like that!
Again I AM ENTERING THE CORRECT PASS CODE and NOTHING happens when I tap unlock.
I NEED MY CONTACTS AND PHOTOS SINCE I DON'T HAVE A BACK UP... So I didn't try "HARD RESET".
Is there any way I can solve it? Is there any way I can recover my data?? Please HELP ME. THANKS...
P.S: Running Windows Mobile 6.5

What happens When you put the phone via USB to the PC?
normally appear how I want to connect the phone as a HDD, Activesync, internet modem?
in this way I do not have to unlock the phone I can sync all, (contacts and photos) (Active Sync) ?

Sync requires unlocking too

---

First of all, There is no Micro SD Card installed so I need to back up phone memory files...
I didn't try with windows 7 as that is using different software for syncing the phone, but in Win XP, when I try with Microsoft Active Sync, it says that the phone should be unlocked before it can be synced!!!

If you have the opportunity try with windows 7, I think that'll solve the problem of synchronization. ( I use windows 7 to sync - without to must unlock the screan of phone.) After sync you can do hard reset and look for errors due to screen lock...

good luck!

Originally Posted by 15MA1L

If you have the opportunity try with windows 7, I think that'll solve the problem of synchronization. ( I use windows 7 to sync - without to must unlock the screan of phone.) After sync you can do hard reset and look for errors due to screen lock...

good luck!

Also tried with Win 7 and Mobile Device Center; NOT WORKING... a Dialog Box asks to unlock the phone first and then try to Sync...
Isn't there any other way to access PHONE DATA without actually Syncing it?? Like iPhone Browser for iPhone???

As far as I know, no. these things (Phone Browser) have two components, one must also be installed on the phone ...

http://www.mymobiler.com/

EDIT

Surely there's always a way ask HTC Customer Service

Originally Posted by 15MA1L

As far as I know, no. these things (Phone Browser) have two components, one must also be installed on the phone ...



EDIT

Surely there's always a way ask HTC Customer Service

Well, I've asked the customer service already! they offered me HARD RESET. no more choices... (

Hm, sad... I think you are out of options else than trying all password combinations . But I think its better to accept your loss and next time backup your files and contacts. This reminds me of doing a phone backup myself.
Good luck!

Well, the device is NOT even telling me INCORRECT PASSWORD! it's like the button in never tapped!!!!
IF ANYBODY HAS SOMETHING FOR ME TO TRY, PLEASE HELP ME!