[Q] Volume Rocker Switch Issues

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I received a HP Touchpad yesterday evening and it seems to have developed a fault with the volume rocker switch (already!)

Applying pressure to the "increase volume end (IV)" produces an audible click and the switch yields to the pressure moving towards the case slightly. When applying pressure to the "decrease volume end (DV)" the switch does not yield and there is no audible click.

At rest the switch does not appear to be 'stuck in' at the DV end.

Because of this, when pressing the (working) IV end of the switch, the volume counter increments or decrements randomly (I'm guessing because the DV end is still engaged).

Has anybody else seen anything like this or can anyone offer any suggestions?

Ta!

Sounds like a defective unit...

Call HP... at least with other gear, they have pretty decent support...

I notice that pushing the switch unit physically up seems to sort the problem albeit briefly. As I got this at the knock down price I'd be concerned that HP wouldn't be able to find me a replacement if I report it faulty. I wonder if it might be better just to live with it for a while...

I have the same exact hardware problem, though I never turned the TouchPad on to see the effects

Update: I spoke with HP Customer Service and they agreed it was defective but were unable to offer me a replacement because they didn't have any in stock. I was told to contact Tech Support and given a live chat link (remove the '~' since I can't post links yet):
http~://portal.hpwebos.com/wps/portal/forms/lmichat?rg=NA&lg=en&lang=en&cc=us

Here I was given two options:
If your device is in warranty then you can choose the Repair and Return with Box option at no charge. We’ll send you an empty box with a prepaid label in which to return your tablet to our repair facility.
The process takes 7 to 10 business days from the date you ship your device. After repairs are made, your device is returned to you using 2-day air.
In addition, we have a premium option that is faster. We can send you the empty box overnight. Then the turnaround from the date you ship your device is 5 to 7 days. There is a fee of $29 for this premium repair option.

I asked for a new unit to replace my defective one, eventually got escalated, and was called back the next day.

The rep assured me that any replacement unit would be in 'like new or better condition' and offered "Advance Exchange" - where I receive a shipment containing both a replacement TouchPad and a return box for the defective device. The "Advanced Exchange" service has some associated charges, but those were "negotiable" and the rep waived them. I was asked to provide credit card information for a ~$300 hold until the defective device returns, I objected, and it was kindly reduced to a $1 hold (though surely they reserve the right to charge the full amount if necessary).

Hope everything turns out well.

Same problem here, and it's only getting worse. I've already endured one warranty return on a TouchPad...I'm getting pretty sick of this. Maybe I'll use that anger to bargain for a free advanced exchange.

Originally Posted by brownbanana

The rep assured me that any replacement unit would be in 'like new or better condition' and offered "Advance Exchange" - where I receive a shipment containing both a replacement TouchPad and a return box for the defective device. The "Advanced Exchange" service has some associated charges, but those were "negotiable" and the rep waived them. I was asked to provide credit card information for a ~$300 hold until the defective device returns, I objected, and it was kindly reduced to a $1 hold (though surely they reserve the right to charge the full amount if necessary).

Hope everything turns out well.

I just achieved this as well. I used my previous bad build quality history as fodder for negotiation, but it seems they are fairly quick to knock off the fees if you just ask.