[Q] Anyone else's TP completely die?

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Hello all,

I've been reading this forum for quite a while now, but never registered to post. I was wondering if anyone else's TP died suddenly?

I managed to get my grubby hands on one two days ago at one of our local Best Buy's, and was loving the tablet for the amount of time it worked.

Out of the box, I charged it, installed the 3.02 update, and Preware. I then disabled logging, overclocked it to 1.5 ghz, installed suggested tweaks to speed it up, and a handful of useful applications off of preware.

I also installed the hulu fix off of the preware alpha release channel.

With all of these installed, I had a pretty speedy device that responded quickly and worked great as a browsing device, media player, email client, etc.

This afternoon, I was browsing on another forum, when the TP suddenly froze, and then turned itself off. It did not respond to charging, connecting to a computer, or the hard reset trick (center and top buttons held down). I also tried the instructions on how to unbrick the TP, and they did not work. WebOS doctor also didn't find it because it wasn't being recognized by the computer.

I called HP support, and the agent took 55 minutes to determine that it was totally dead -- eliminating the charger, LCD backlight, and low battery as problems. We tried a couple of resets, and they all failed. HP is sending me a box to ship it back to them for warranty service.

Has something similar happened to anyone else? Hopefully they won't disqualify it for Preware and tweaks being on it, if they ever get it booted. I'm hoping that I'm not SOL, because I don't know if I will be able to get my hands on one anymore.

Originally Posted by neel2004

Hello all,

I've been reading this forum for quite a while now, but never registered to post. I was wondering if anyone else's TP died suddenly?

I managed to get my grubby hands on one two days ago at one of our local Best Buy's, and was loving the tablet for the amount of time it worked.

Out of the box, I charged it, installed the 3.02 update, and Preware. I then disabled logging, overclocked it to 1.5 ghz, installed suggested tweaks to speed it up, and a handful of useful applications off of preware.

I also installed the hulu fix off of the preware alpha release channel.

With all of these installed, I had a pretty speedy device that responded quickly and worked great as a browsing device, media player, email client, etc.

This afternoon, I was browsing on another forum, when the TP suddenly froze, and then turned itself off. It did not respond to charging, connecting to a computer, or the hard reset trick (center and top buttons held down). I also tried the instructions on how to unbrick the TP, and they did not work. WebOS doctor also didn't find it because it wasn't being recognized by the computer.

I called HP support, and the agent took 55 minutes to determine that it was totally dead -- eliminating the charger, LCD backlight, and low battery as problems. We tried a couple of resets, and they all failed. HP is sending me a box to ship it back to them for warranty service.

Has something similar happened to anyone else? Hopefully they won't disqualify it for Preware and tweaks being on it, if they ever get it booted. I'm hoping that I'm not SOL, because I don't know if I will be able to get my hands on one anymore.

i spoke to an hp rep before the touchpads were killed off and they said that they have no issues with preware being installed and that they will not kill the warranty on it.

Originally Posted by Hamspiced

i spoke to an hp rep before the touchpads were killed off and they said that they have no issues with preware being installed and that they will not kill the warranty on it.

Thanks, that is reassuring. It seems like developer mode is quite easy to access, so I'm hoping they aren't too strict on modifications.

It wouldn't make sense for them to do that. Its not like you rooted it, just some widely used homebrew.

Sent from my PC36100 using XDA App

I was reading in another forum that there are issues with the chargers that come slightly apart during shipping (I guess they separate to allow different ends) and if that is not secure it will not charge... and since it does not charge when its plugged into the PC uses were thinking their touchpads had died.

after the hard reset do you push power on and volume up to get into developer mode for the webdoctor?

Originally Posted by jpierson

I was reading in another forum that there are issues with the chargers that come slightly apart during shipping (I guess they separate to allow different ends) and if that is not secure it will not charge... and since it does not charge when its plugged into the PC uses were thinking their touchpads had died.

I checked to make sure the prong part had not come off of the barrel -- this was not the problem, but thanks for the idea. The battery was showing 80% before the tablet froze and turned itself off.

Originally Posted by jlove

after the hard reset do you push power on and volume up to get into developer mode for the webdoctor?

Yes I did, but neither the hard reset nor the developer mode seemed to take.

It's off to TRC today to El Paso, TX by 2nd day UPS air. I got a UPS box in the mail this morning, took really good pictures of the tablet's pristine condition before sending, and then packed and sent it as instructed.

Sounds like some bad luck. I have the same setup on mine, with the exception that I'm running Warthog's 1.7ghz OC, and I haven't had any troubles.

I wonder how long it will take to get your replacement? I'd appreciate it if you kept this thread updated with how the return process goes.

Originally Posted by seboj

Sounds like some bad luck. I have the same setup on mine, with the exception that I'm running Warthog's 1.7ghz OC, and I haven't had any troubles.

I wonder how long it will take to get your replacement? I'd appreciate it if you kept this thread updated with how the return process goes.

I'll certainly keep the thread updated with how the return progresses.

So far, it's been two days since I called and the rep determined that it needed to go in for service. I received an empty box via UPS this morning, and it looks like it's going to a 3rd party service center in Texas.

any word back yet?