[HELP] Quickoffice update resulted in freeze

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After I updated Quickoffice today to the editable version, it will hang on the splash screen forever. The rest of the tablet still works just fine. The only thing that hangs is the Quickoffice software. I've tried restarting the device twice, and the problem persists.

It's possible to uninstall it, but there's no App store to reinstall. So I've not tried it.

Quickoffice was part of the HP webos, so does anyone know what happens when you uninstall Quickoffice, FB, Kindle apps? Does the install file appear on the launcher, or does it disappear completely? The install file is not available on HP apps store or at quickoffice.com.

see: http://support.quickoffice.com/index...viairs=1&user=

Thanks in advance.

Originally Posted by JaimitoBond

After I updated Quickoffice today to the editable version, it will hang on the splash screen forever. The rest of the tablet still works just fine. The only thing that hangs is the Quickoffice software. I've tried restarting the device twice, and the problem persists.
...
Thanks in advance.

I'm having the same issue. Not sure if QO even updated, as I never went to Software Manager and did it manually.

Do you know what version QO you're using now? I have 2.1.1905...

Anyway, I wrote a ticket on this to QO support, hopefully they'll have a response tomorrow and I'll let you know, if I remember to :-p

Originally Posted by JaimitoBond

After I updated Quickoffice today to the editable version, it will hang on the splash screen forever. The rest of the tablet still works just fine. The only thing that hangs is the Quickoffice software. I've tried restarting the device twice, and the problem persists.

It's possible to uninstall it, but there's no App store to reinstall. So I've not tried it.

Quickoffice was part of the HP webos, so does anyone know what happens when you uninstall Quickoffice, FB, Kindle apps? Does the install file appear on the launcher, or does it disappear completely? The install file is not available on HP apps store or at quickoffice.com.

see: http://support.quickoffice.com/index...viairs=1&user=

Thanks in advance.

Open the apps launcher, Click and hold the application until the tiles change. Click the X to uninstall.

I didn't try to uninstall it, since I wasn't sure if the original app will still be there afterwards to reinstall.

I used webOS doctor thing, and restore it. Then reinstall the update. Works fine now.

Originally Posted by Fuelance

I'm having the same issue. Not sure if QO even updated, as I never went to Software Manager and did it manually.

Do you know what version QO you're using now? I have 2.1.1905...

Anyway, I wrote a ticket on this to QO support, hopefully they'll have a response tomorrow and I'll let you know, if I remember to :-p

that's the right version number after update.

Originally Posted by JaimitoBond

I didn't try to uninstall it, since I wasn't sure if the original app will still be there afterwards to reinstall.

I used webOS doctor thing, and restore it. Then reinstall the update. Works fine now.

This is what I did as well.

I tried uninstalling it first just to see if I could restore it. Quickoffice did not appear in Software Manager or the HP App catalog after I uninstalled, so I ended up using WebOS doctor...

QO support hasn't written back yet... I'm going to assume they wouldn't have a solution just yet anyway, and I really needed QO for my TP to be useful. Well, problem solved, fortunately I hadn't really installed much on the device just yet!

WebOS made the reinstall very easy by reinstalling all of my non-Preware apps automatically, too! Very nice touch...