[Q] Does the DVP actually work on T-Mobile 3G?

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Ok I just purchased & received a Dell Venue Pro Unlocked from Dell and am rather frustrated and close to just returning it.

Anyway let me give a quick background, I started with a LG G2x and returned it (way too many issues with the phone) and went back to my iPhone which only works with Edge Data. So once I cleared up the issue with the G2x I decided to give a Windows phone a whirl and picked the Dell Venue Pro believing it supported 3G.

I powered it on and set everything up and have been only getting Edge (I only have the E symbol next to my cell signal bar). I contacted T-Mobile and they switched me to a Windows data plan (or as they called it 4G Unlimited EM+ plan). I'm still only getting Edge where when I had my G2x I'd get 4G.

So I have basically 2 questions:

1) Seeing as how T-Mobiles 3G Bands are 1700 up / 2100 down and this phone only supports 2100. Does it really work on T-Mobiles 3G network

2) If a 4G phone was able to get 4G wouldn't that mean I would receive 3G on a 3G device in the same area?

Anyway any help would be appreciated so I can decide if I should or want to return it.

3G/4G

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The Dell Venue Pro does not currently support 4G and 4G/3G are not compatible. The Venue Pro will connect to 3G when in a T-Mobile 3G spot (or least mine does). So, you'll get Edge when the T-Mobile 3G is not available.

Why do you say your phone only supports the 2100 band? Are you sure you got the t-mo version and not at&t? The signal can fluctuate but if its a T-mo model you should get 3G in the same place you had with your previous phone.

Originally Posted by Homedesigner

The Dell Venue Pro does not currently support 4G and 4G/3G are not compatible. The Venue Pro will connect to 3G when in a T-Mobile 3G spot (or least mine does). So, you'll get Edge when the T-Mobile 3G is not available.

I know the DVP doesn't support 4G only 3G and Edge. I was just stating with my old 4G phone I was able to pull 4G where I'm at, but I wasn't sure if a 4G phone can get 4G does that imply that in that area a 3G phone should get 3G.

Originally Posted by efjay

Why do you say your phone only supports the 2100 band? Are you sure you got the t-mo version and not at&t? The signal can fluctuate but if its a T-mo model you should get 3G in the same place you had with your previous phone.

I bought it via Dell's website and they only offer the Pro version for T-Mobile. But even though I went into the T-Mobile section to buy the unlocked version doesn't mean Dell shipped me the correct phone. Though under the AT&T section they only offer the Venue with Android OS.

Here are the bands it supports:

UMTS 2100/1900/850
GSM/EDGE 850/900/1800/1900
HSDPA 7.2Mbps/HSUPA 5.76 Mbps

Since I don't see 1700 listed I'm unsure if this model supports T-Mobile 3G or not.

They do sell an AT&T version. Even though its not on the website currently, they certainly do sell versions for both networks.

Originally Posted by Necrothug

They do sell an AT&T version. Even though its not on the website currently, they certainly do sell versions for both networks.

Every search I've done on Google all I've seen was AT&T Dell Venue Pro and other sellers do offer a model that supports AT&T 3G.

I just wish I knew a way to know which one I was sent. I called Dell and they say the one I have is T-Mobile but I'm the kind of person that has to see it, anyone can make a claim but without proof to back it up.

Is there any way to verify on the phone which model I actually got? I've been to the diagnostic menu and double tapped below the MMS field and then typed the top row keys left to right to unhide the other options.

I've been to protocol and entere the password. In there under another tab I can see that it shows the W-CDMA 1700 but still nothing that shows that band is enabled or not.

I believe I found the reason behind no 3G. Under the T-Mobile section they are selling the UMTS version for whatever reason. That version is optimized for AT&T since it supports all their bands.

But if I select the phone section and customize the DVP Unlocked they have the AWS version which is optimized for T-Mobile and has the 1700 band. My box shows it's the UMTS version

I have both a ATT and a Tmobile DVP in front of me right now. They both work with their correct carriers.

for t-mobile. i'm normally get H, but sometimes 3g.

Check the box it came in.. make sure you got the right model.

the ATT is UMTS 2100/1900/850 Edge/GSM 1900/1800/900/850 - and it is on the box (as it is right in front of me now)



it is also VERY clear which phone is for which network when you buy it:
http://configure.us.dell.com/dellsto...bile-venue-pro

From dell's site:

Let’s take the Dell Venue Smartphone as a specific example. Venue has two base product versions from the frequency band support perspective:

1.Version One has the following:

2G support: 850/900/1800/1900 MHz (GSM/GPRS/EDGE)
3G support (WCDMA): 850/1900/2100
This version supports quad-band 2G and 2100 3G, therefore it has largely global capability in either 2G or 3G. It also supports the 850/1900 MHZ bands required by AT&T in the US. This version would be recommended for consumers with AT&T service.


2.Version Two has the following:

2G support: 850/900/1800/1900 MHz (GSM/GPRS/EDGE)
3G support (WCDMA): 900/1700/2100 (1700 is also known as the AWS band)
This version also supports quad-band 2G and 2100 3G, therefore it has largely global capability in either 2G or 3G. It also supports the 1700 MHZ bands required by T-Mobile in the US. This version would be recommended for consumers with T-Mobile service.

Originally Posted by Zurvv

I have both a ATT and a Tmobile DVP in front of me right now. They both work with their correct carriers.

for t-mobile. i'm normally get H, but sometimes 3g.

Check the box it came in.. make sure you got the right model.

the ATT is UMTS 2100/1900/850 Edge/GSM 1900/1800/900/850 - and it is on the box (as it is right in front of me now)



it is also VERY clear which phone is for which network when you buy it:
http://configure.us.dell.com/dellsto...bile-venue-pro

From dell's site:

I got the AT&T version, I do take 50% of the blame on that since I should have checked the specs prior to ordering but I assumed when I clicked to look at phones for T-Mobile and selecting the unlocked DVP it would be configured for T-Mobile. Obviously that was a wrong assumption. The other 50% blame is them for putting the wrong version in the T-Mobile category.

Now if I selected to choose a smart phone without selecting a carrier first and doing it that way I am given the choice of either T-Mobile (AWS) or AT&T (UMTS). I have to contact Dell tomorrow and setup an exchange for the correct model.

If you go here: http://www.dell.com/us/p/t-mobile-mobile-broadband.aspx

And select the unlocked version you are not given the option to select AWS or UMTS, they only give you the UMTS version. Purchasing it via the link you provided does give that important option.