Asus damaged my dock and want me to pay!
I am writing this to warn all of you who are thinking about sending in your Transformer Dock for the battery drainage issue. I just got an email from their repair center in Texas stating that there was physical damage on the dock. My first reaction was, what? My dock was pretty much brand new and hardley used because of the battery drainage issue. Thank God I took pictures of my dock right before I put it in a package to send it to them. In the email, they sent me a picture of the physical damage and it appeared as if they pried it open with a screwdriver and there is a gap between the seams at the corner of the dock.
The worst part wasn't the fact that they damaged my dock, it was the audacity of them telling me to pay $40 for parts and $65 for labor to repair something they damaged!
Anyways this is a warning for anyone who owns the older docks with the battery drainage issue. TAKE PICTURES OF YOUR DOCK BEFORE SENDING IT IN!
I can only imagine about the poor guys who didn't take pictures of their dock only to get scammed by ASUS. I also took higher quality/resolution pictures with my Lumix LX5. The picture I posted was from my 8mp camera on my phone. The pic of the damage was sent to my by ASUS repair.
Here is a copy of the email:
My apologies for the delay in sending you this notice. Your RMA has been received; however there is a delay in processing as it has ( damage to the top case of the docking keyboard ), which is not covered under the ASUS manufacturer warranty. For your reference, please review the attached picture(s). For more information in regards to types of damage not covered under ASUS manufacturer warranty, please visit http://service.asus.com
, and/or refer to your User Manual.
If you would like to continue with repairs for your ASUS product, please return the completed and signed credit card form by one of the following methods:
Fax: 510-797-2102 (Attn: deleted by me to protect the employee/scammer)
Email: (PDF/JPG formats accepted only)
Payment will need to be received no later than ( 9/15/11 ) to prevent your RMA from being returned unrepaired on ( 9/16/11 ). Repair process is approximately 3-5 business days from once payment is approved (excludes: parts on backorder and/or shipping/transit time).
Cost of repairs (all amounts are USD) – enter amounts on credit card form:
Parts - $40.00 (Docking Keyboard)
Labor - $65.00
Shipping – please select one shipping method only on credit card form
Sales Tax** – please select one option only on credit card form