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[HELP] Camera not working

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UnderZone7
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Unhappy [HELP] Camera not working

I think i got the only defective touchpad in the country. When it try digi camera it says camera failed to initialize with error 4. I contacted hp and they told me to try web os doctor and it did not help. Then they asked me to send it in and it was shipped to a third party repair facility and it came back the same with all the data wiped on it. What should i do now?
 
AssassinsLament
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Originally Posted by UnderZone7 View Post
I think i got the only defective touchpad in the country. When it try digi camera it says camera failed to initialize with error 4. I contacted hp and they told me to try web os doctor and it did not help. Then they asked me to send it in and it was shipped to a third party repair facility and it came back the same with all the data wiped on it. What should i do now?
There have been a handful of people with this error, including me. It's a hardware issue because I have two touchpads and only one of them had this error, and I updated both with the same software. Some have fixed it by topping off the battery (make sure the battery gets a full charge), then restarting the touchpad. That didn't work for me. I had also tried web os doctor, factory resetting. Nothing helped. But then I found a website that shows you how to replace the camera, and from looking at it, I thought what if the camera just isn't seated correctly? So, I thought I'd try to apply pressure to the area around the camera (hoping to seat the camera in place) without opening up the touchpad and voiding warranty. And guess what? I ran a camera app right after I did that, and it worked.

I don't know if it was a fluke or not, but worth trying before you send it to HP and have to wait 2 weeks + for it. Just don't press hard enough to break the screen.
 
UnderZone7
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thanks. but i sent it to hp and it came back the same and i just tried applying pressure but it did not work. could you send me the link to that video if you still have it?
 
AssassinsLament
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thanks. but i sent it to hp and it came back the same and i just tried applying pressure but it did not work. could you send me the link to that video if you still have it?
http://www.ifixit.com/Guide/Installi...-Camera/6075/1
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orateam
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Default camera not working

Camera does not work. As soon as i got the device, i upgraded to 3.0.2 and then preware. I since have found that my camera does not work. Tried resetting, freecam, skype, webos doctor re-install. Camera will either give an error or just crash the app that is trying to use it.

Does anyone know if there is way to restore to stock image?
 
thebadfrog
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I wonder if anyone would know how to in the General section?
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