5,596,700 Members 46,086 Now Online
XDA Developers Android and Mobile Development Forum

Reporting Loss of Signal Issue Samsung Epic Touch Rally

Tip us?
 
DeeXii
Old
(Last edited by DeeXii; 25th September 2011 at 05:48 PM.)
#1  
DeeXii's Avatar
Senior Member - OP
Thanks Meter 88
Posts: 181
Join Date: Sep 2010
Location: Magic Kingdom
Default Reporting Loss of Signal Issue Samsung Epic Touch Rally

If you are an Epic Touch user that is experiencing the LOS (Loss of Signal) issue please click on the link below and report in that thread with Sprint.

http://community.sprint.com/baw/message/339779

If you do end up posting on the Sprint site please do post in this thread as well...

Also it was just pointed out that there also is a Samsung support Twitter @ www.twitter.com/samsungsupport
(Please also contact there if you experience LOS)

If you would like to follow this up with a call to tech support, it will help. Try and get transferred to advanced tech support.
This needs to happen from as many people experiencing this as possible!

Don't be lazy!

Thx!
The Following 8 Users Say Thank You to DeeXii For This Useful Post: [ Click to Expand ]
 
graffixnyc
Old
(Last edited by graffixnyc; 25th September 2011 at 12:24 AM.)
#2  
graffixnyc's Avatar
Forum Moderator / Recognized Developer
Thanks Meter 4020
Posts: 5,253
Join Date: Jan 2011
Location: New York City

 
DONATE TO ME
There is another thread 11 down from this one(and multiple other ones further in the forum). The search button works wonders if you use it :D

Sent from my SPH-D710 using XDA App

One day some of the kids from the neighborhood carried my mother's groceries all the way home. You know why? It was outta respect." -Henry Hill

Devices:
 


Google Glass

Current Phones:
HTC One M8 Gray 32GB + 64GB SD
HTC One M7 Silver 64GB

Current Tablets:
Sony Z Ultra GPe (Phone but use as a tablet)
Samsung Galaxy Note 10.1 2014 Edition 32gb


All new members should watch this:
http://www.youtube.com/watch?v=JmvCpR45LKA


Follow me on twitter! http://www.twitter.com/graffixnyc

G+: http://gplus.to/graffixnyc
 
graffixnyc
Old
#3  
graffixnyc's Avatar
Forum Moderator / Recognized Developer
Thanks Meter 4020
Posts: 5,253
Join Date: Jan 2011
Location: New York City

 
DONATE TO ME
Double post


Sent from my SPH-D710 using XDA App

One day some of the kids from the neighborhood carried my mother's groceries all the way home. You know why? It was outta respect." -Henry Hill

Devices:
 


Google Glass

Current Phones:
HTC One M8 Gray 32GB + 64GB SD
HTC One M7 Silver 64GB

Current Tablets:
Sony Z Ultra GPe (Phone but use as a tablet)
Samsung Galaxy Note 10.1 2014 Edition 32gb


All new members should watch this:
http://www.youtube.com/watch?v=JmvCpR45LKA


Follow me on twitter! http://www.twitter.com/graffixnyc

G+: http://gplus.to/graffixnyc
 
R1ptide
Old
#4  
Senior Member
Thanks Meter 128
Posts: 463
Join Date: Sep 2011
Quote:
Originally Posted by graffixnyc View Post
There is another thread 11 down from this one(and multiple other ones further in the forum). The search button works wonders if you use it :D

Sent from my SPH-D710 using XDA App
I don't think those other threads were specifically aimed at getting people to do this
 
kingsway8605
Old
#5  
Senior Member
Thanks Meter 485
Posts: 1,392
Join Date: Apr 2010
I have been told by a reliable source that sprint is aware there is an issue and their engineers are working diligently to find a fix.

Sent from my SPH-D710 using Tapatalk
 
kingsway8605
Old
#6  
Senior Member
Thanks Meter 485
Posts: 1,392
Join Date: Apr 2010
Quote:
Originally Posted by graffixnyc View Post
There is another thread 11 down from this one(and multiple other ones further in the forum). The search button works wonders if you use it :D

Sent from my SPH-D710 using XDA App
Anything is better than "is our phone compatible with random tech blog rumor" threads.

Sent from my SPH-D710 using Tapatalk
The Following User Says Thank You to kingsway8605 For This Useful Post: [ Click to Expand ]
 
Dalmus
Old
#7  
Senior Member
Thanks Meter 93
Posts: 651
Join Date: Feb 2011
Location: Milwaukee
Quote:
Originally Posted by kingsway8605 View Post
I have been told by a reliable source that sprint is aware there is an issue and their engineers are working diligently to find a fix.

Sent from my SPH-D710 using Tapatalk
I hope your reliable source wasn't a Sprint CSR. :)

Those of us coming from the Moment were constantly being told that by Sprint regarding the radio lock up issue. They never did fix it. It wasn't until the devs at SDX got 2.2 onto the phone that the issue went away.
 
adma84
Old
#8  
adma84's Avatar
Senior Member
Thanks Meter 188
Posts: 881
Join Date: Aug 2010

 
DONATE TO ME
I have also found that tweeting complaints to www.twitter.com/samsungsupport during business hours will get a quick response, which results in escalation of real issues.
 
DeeXii
Old
#9  
DeeXii's Avatar
Senior Member - OP
Thanks Meter 88
Posts: 181
Join Date: Sep 2010
Location: Magic Kingdom
Quote:
Originally Posted by adma84 View Post
I have also found that tweeting complaints to www.twitter.com/samsungsupport during business hours will get a quick response, which results in escalation of real issues.
Nice find! Thx!
 
dtr145r
Old
#10  
dtr145r's Avatar
Senior Member
Thanks Meter 252
Posts: 1,172
Join Date: Nov 2010
Location: pennsylvania
i just got off the phone with sprint and they told me that samsung pushed an update on friday to fix a delay in receiving text messages which has borked the internal antenna. that would explain why i only started having problems yesterday.... sprint will give you a ticket number and they will fix your phone for free at a store.

call up and get it fixed.
its only going to get worse!
Macrodriod Device Automation

ODEX your Rom

Device 1: .: Note 3 T-Mobile :.
Rom: .: Odexed Cyanogen Mod 11 :.
Recovery:[/COLOR] .: TWRP 2.7.0.0 :.


Device 2: .: SGS4 T-Mobile :.
Rom:.: Cyanogen Mod 11 :.
Kernel: .: KT747 :.
Recovery:
.: TWRP 2.6.3.1 :.

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes