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Reporting Loss of Signal Issue Samsung Epic Touch Rally

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By DeeXii, Senior Member on 25th September 2011, 12:11 AM
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If you are an Epic Touch user that is experiencing the LOS (Loss of Signal) issue please click on the link below and report in that thread with Sprint.

http://community.sprint.com/baw/message/339779

If you do end up posting on the Sprint site please do post in this thread as well...

Also it was just pointed out that there also is a Samsung support Twitter @ www.twitter.com/samsungsupport
(Please also contact there if you experience LOS)

If you would like to follow this up with a call to tech support, it will help. Try and get transferred to advanced tech support.
This needs to happen from as many people experiencing this as possible!

Don't be lazy!

Thx!
Last edited by DeeXii; 25th September 2011 at 05:48 PM.
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25th September 2011, 12:19 AM |#2  
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There is another thread 11 down from this one(and multiple other ones further in the forum). The search button works wonders if you use it :D

Sent from my SPH-D710 using XDA App
Last edited by graffixnyc; 25th September 2011 at 12:24 AM.
25th September 2011, 12:22 AM |#3  
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Double post


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25th September 2011, 12:56 AM |#4  
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Quote:
Originally Posted by graffixnyc

There is another thread 11 down from this one(and multiple other ones further in the forum). The search button works wonders if you use it :D

Sent from my SPH-D710 using XDA App

I don't think those other threads were specifically aimed at getting people to do this
25th September 2011, 01:10 AM |#5  
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I have been told by a reliable source that sprint is aware there is an issue and their engineers are working diligently to find a fix.

Sent from my SPH-D710 using Tapatalk
25th September 2011, 01:11 AM |#6  
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Quote:
Originally Posted by graffixnyc

There is another thread 11 down from this one(and multiple other ones further in the forum). The search button works wonders if you use it :D

Sent from my SPH-D710 using XDA App

Anything is better than "is our phone compatible with random tech blog rumor" threads.

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25th September 2011, 01:40 PM |#7  
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Quote:
Originally Posted by kingsway8605

I have been told by a reliable source that sprint is aware there is an issue and their engineers are working diligently to find a fix.

Sent from my SPH-D710 using Tapatalk

I hope your reliable source wasn't a Sprint CSR. :)

Those of us coming from the Moment were constantly being told that by Sprint regarding the radio lock up issue. They never did fix it. It wasn't until the devs at SDX got 2.2 onto the phone that the issue went away.
25th September 2011, 02:35 PM |#8  
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I have also found that tweeting complaints to www.twitter.com/samsungsupport during business hours will get a quick response, which results in escalation of real issues.
25th September 2011, 06:14 PM |#9  
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Quote:
Originally Posted by adma84

I have also found that tweeting complaints to www.twitter.com/samsungsupport during business hours will get a quick response, which results in escalation of real issues.

Nice find! Thx!
25th September 2011, 09:35 PM |#10  
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i just got off the phone with sprint and they told me that samsung pushed an update on friday to fix a delay in receiving text messages which has borked the internal antenna. that would explain why i only started having problems yesterday.... sprint will give you a ticket number and they will fix your phone for free at a store.

call up and get it fixed.
its only going to get worse!
25th September 2011, 11:18 PM |#11  
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Quote:
Originally Posted by dtr145r

i just got off the phone with sprint and they told me that samsung pushed an update on friday to fix a delay in receiving text messages which has borked the internal antenna. that would explain why i only started having problems yesterday.... sprint will give you a ticket number and they will fix your phone for free at a store.

call up and get it fixed.
its only going to get worse!

This is false. The issue has been going long since before Friday.

It will be fixed in the first update though.

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