FORUMS

Index Project For XDA Device Subforums

Another ambitious project from the collaborative efforts of Recognized Contributors and Forum … more

The Atlas of XDA

A few weeks ago, we asked you “How Does Your Location Affect Your Life As A Power User?”. In the days that … more

New Snapdragons: Some Context & Contrast

It hasn’t been a good year for Qualcomm so far. Every device featuring the Snapdragon 810 … more

Google To Launch Next Gen Android One On July 14

The first gen of Android One devices to be launched in India in September 2014 were … more

Reporting Loss of Signal Issue Samsung Epic Touch Rally

185 posts
Thanks Meter: 89
 
By DeeXii, Senior Member on 25th September 2011, 12:11 AM
Post Reply Subscribe to Thread Email Thread
If you are an Epic Touch user that is experiencing the LOS (Loss of Signal) issue please click on the link below and report in that thread with Sprint.

http://community.sprint.com/baw/message/339779

If you do end up posting on the Sprint site please do post in this thread as well...

Also it was just pointed out that there also is a Samsung support Twitter @ www.twitter.com/samsungsupport
(Please also contact there if you experience LOS)

If you would like to follow this up with a call to tech support, it will help. Try and get transferred to advanced tech support.
This needs to happen from as many people experiencing this as possible!

Don't be lazy!

Thx!
Last edited by DeeXii; 25th September 2011 at 05:48 PM.
The Following 8 Users Say Thank You to DeeXii For This Useful Post: [ View ]
 
 
25th September 2011, 12:19 AM |#2  
graffixnyc's Avatar
Retired Forum Moderator / Recognized Developer
Flag New York City
Thanks Meter: 5,953
 
Donate to Me
More
There is another thread 11 down from this one(and multiple other ones further in the forum). The search button works wonders if you use it :D

Sent from my SPH-D710 using XDA App
Last edited by graffixnyc; 25th September 2011 at 12:24 AM.
25th September 2011, 12:22 AM |#3  
graffixnyc's Avatar
Retired Forum Moderator / Recognized Developer
Flag New York City
Thanks Meter: 5,953
 
Donate to Me
More
Double post


Sent from my SPH-D710 using XDA App
25th September 2011, 12:56 AM |#4  
Senior Member
Thanks Meter: 130
 
More
Quote:
Originally Posted by graffixnyc

There is another thread 11 down from this one(and multiple other ones further in the forum). The search button works wonders if you use it :D

Sent from my SPH-D710 using XDA App

I don't think those other threads were specifically aimed at getting people to do this
25th September 2011, 01:10 AM |#5  
Senior Member
Thanks Meter: 493
 
More
I have been told by a reliable source that sprint is aware there is an issue and their engineers are working diligently to find a fix.

Sent from my SPH-D710 using Tapatalk
25th September 2011, 01:11 AM |#6  
Senior Member
Thanks Meter: 493
 
More
Quote:
Originally Posted by graffixnyc

There is another thread 11 down from this one(and multiple other ones further in the forum). The search button works wonders if you use it :D

Sent from my SPH-D710 using XDA App

Anything is better than "is our phone compatible with random tech blog rumor" threads.

Sent from my SPH-D710 using Tapatalk
The Following User Says Thank You to kingsway8605 For This Useful Post: [ View ]
25th September 2011, 01:40 PM |#7  
Senior Member
Flag Milwaukee
Thanks Meter: 93
 
More
Quote:
Originally Posted by kingsway8605

I have been told by a reliable source that sprint is aware there is an issue and their engineers are working diligently to find a fix.

Sent from my SPH-D710 using Tapatalk

I hope your reliable source wasn't a Sprint CSR. :)

Those of us coming from the Moment were constantly being told that by Sprint regarding the radio lock up issue. They never did fix it. It wasn't until the devs at SDX got 2.2 onto the phone that the issue went away.
25th September 2011, 02:35 PM |#8  
adma84's Avatar
Senior Member
Thanks Meter: 188
 
Donate to Me
More
I have also found that tweeting complaints to www.twitter.com/samsungsupport during business hours will get a quick response, which results in escalation of real issues.
25th September 2011, 06:14 PM |#9  
DeeXii's Avatar
OP Senior Member
Flag Magic Kingdom
Thanks Meter: 89
 
More
Quote:
Originally Posted by adma84

I have also found that tweeting complaints to www.twitter.com/samsungsupport during business hours will get a quick response, which results in escalation of real issues.

Nice find! Thx!
25th September 2011, 09:35 PM |#10  
dtr145r's Avatar
Senior Member
Flag Pennsylvania
Thanks Meter: 318
 
More
i just got off the phone with sprint and they told me that samsung pushed an update on friday to fix a delay in receiving text messages which has borked the internal antenna. that would explain why i only started having problems yesterday.... sprint will give you a ticket number and they will fix your phone for free at a store.

call up and get it fixed.
its only going to get worse!
Post Reply Subscribe to Thread
Previous Thread Next Thread
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes