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Worth it to return the phone?

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By ingenious247, Senior Member on 21st October 2011, 03:39 PM
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I have the black blotches, a dead red pixel, and the vertical lines (which, btw, were somewhat present on the "good" screen of my MT4G)

But I have no problems with the battery.. no random reboots, great speaker quality (both media playback and phone calls) and the phone flies.

I definitely WANT to return it and get a "good" screen.. but I'm hesitant because I'm thinking I may end up with a phone that has some other issue, like the reboots/battery/overheating or any number of other unknown issues..

I do feel I should have a flawless screen if I'm paying hundreds of dollars for a phone.. I mean the whole point of the SG2 is the screen really, that's they key marketing point they are pushing on it, and that's really what initially drew me to it.

It's aggravating when I'm trying to watch something in the dark and I can see these black blobs and lines...

but I'm also happy with the phone's performance.. tough decision

What would/did you do?
 
 
21st October 2011, 03:45 PM |#2  
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Return it

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21st October 2011, 03:50 PM |#3  
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every phone will have issues but its your right to have a working model so return it til your satisfied.
21st October 2011, 04:01 PM |#4  
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Quote:
Originally Posted by ingenious247

I have the black blotches, a dead red pixel, and the vertical lines (which, btw, were somewhat present on the "good" screen of my MT4G)

But I have no problems with the battery.. no random reboots, great speaker quality (both media playback and phone calls) and the phone flies.

I definitely WANT to return it and get a "good" screen.. but I'm hesitant because I'm thinking I may end up with a phone that has some other issue, like the reboots/battery/overheating or any number of other unknown issues..

I do feel I should have a flawless screen if I'm paying hundreds of dollars for a phone.. I mean the whole point of the SG2 is the screen really, that's they key marketing point they are pushing on it, and that's really what initially drew me to it.

It's aggravating when I'm trying to watch something in the dark and I can see these black blobs and lines...

but I'm also happy with the phone's performance.. tough decision

What would/did you do?

I would return the phone, but return it after Samsung brings in some new batches. You might turn it in and waste your time and get another with the same problem.

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21st October 2011, 04:08 PM |#5  
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Really? This is a question? If the water pump leaks on your car every 2 weeks after replacement are you gonna not return it under lemon law because it has a kick ass stereo?

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21st October 2011, 04:17 PM |#6  
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If I were you, I would go ahead and exchange. You have too many issues to not and keep the phone and regret it later. I had a small situation of the right side of my screen not being flushed with the casing and I decided to just keep it. The other issues I have seen on the forum make me worried that if I exchange I will end up with a bunch of other issues that I don't want. The one that gets me the most is the vertical lines and the 100% battery bug. None of these issues are on my phone and I want to keep it that way.

I also saw someone mention the issue with the ground on the charger. I saw this first hand at the t-mobile store. The phone was doing phantom presses and I wasn't even touching the phone. I asked the rep about it and of course she had no clue. I unplugged the charger and everything was fine.

It's always a risk to exchange with any type of phone.
21st October 2011, 06:51 PM |#7  
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Well my suggestion would be to exchange it.


I got mine on the release day. All looked good and i was back home. I made a call and realized that i'm getting this low buzz noise on call when the other person speaking. tried couple of diffrent calls, checked on IVR's but it was constantly there. Went to T-mobile store next day, showed it to the rep, he opened the phone and pushed the SIM card in and said it is because the SIM was not properly inserted. I called and it was not there (coz there was music going on in the store so did not felt it) but before leaving i though i'll give it a try again and called the T-Mobile care number. Bingo...as soon as the IVR started the buzzing was there...showed it to the rep, he talked to the store supervisor and she also listened and immediately replaced my phone. Checked the other one...and no buzzing sound at all with the volume all the way to up. So go ahead and replace it before u run out of time.
21st October 2011, 07:41 PM |#8  
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I'm on my second SGS2. Exchanged the first one because of the lines. This one has the lines, but not as bad, but it has had a couple of reboots. Went to exchange for a third and was told no by the store manager. She told me that she can't keep doing exchanges because it costs her store money. Not my problem, I told her. I paid full price for the phone, I want one that is as close to perfect as I can get and since I'm in my 14 days, I'm allowed to exchange because my device is defective. She still told me no and said that exchanges are at the stores discretion and she said I can't get another exchange. I will be filing a complaint with T-Mobile about this.

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21st October 2011, 07:51 PM |#9  
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Quote:
Originally Posted by scmurphy13

I'm on my second SGS2. Exchanged the first one because of the lines. This one has the lines, but not as bad, but it has had a couple of reboots. Went to exchange for a third and was told no by the store manager. She told me that she can't keep doing exchanges because it costs her store money. Not my problem, I told her. I paid full price for the phone, I want one that is as close to perfect as I can get and since I'm in my 14 days, I'm allowed to exchange because my device is defective. She still told me no and said that exchanges are at the stores discretion and she said I can't get another exchange. I will be filing a complaint with T-Mobile about this.

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You can then ask for a refund.

After you get your money back, buy another one.

It's law my friend. They cannot refuse a refund within the remorse period.
21st October 2011, 08:04 PM |#10  
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Quote:
Originally Posted by ingenious247

You can then ask for a refund.

After you get your money back, buy another one.

It's law my friend. They cannot refuse a refund within the remorse period.

That's probably what I'll do. I paid cash so hopefully I'll get cash back.

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21st October 2011, 08:27 PM |#11  
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Quote:
Originally Posted by tackleberry

Really? This is a question? If the water pump leaks on your car every 2 weeks after replacement are you gonna not return it under lemon law because it has a kick ass stereo?

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Yes, this is a legitimate question, and your analogy is far off. Let me help you.

If every car out there typically has some set of known problems (like every cell phone pretty much does, from HTC to Samsung to LG, etc) then a leaky water pump might not be that bad if say, many of the other vehicles have a bad engine or are known for random blowouts while on the freeway.

Then all of the sudden that leaky water pump doesn't seem so bad.. especially when you HAVE to have a car (phone), so it's not like you can just say "effit, I'm not buying any of them until they get it right"

So then the only option you have is to decide which flaws you're willing to live with, or keep returning it until they actually refuse to do business with you. And yes, that does happen...
Last edited by ingenious247; 21st October 2011 at 10:44 PM.

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