I am not saying samsung should update my device tomorrow, but at least don't keep me in the dark. We all paid top dollars for their device hence the least they could do is to keep us informed on pending updates and also be damn fast about it. There is no doubt as to the legendariness of samsung's hardware awesomeness. Till date they have the best phone hardware in the market (galaxy s2 is the gold standard by which other mobile phones are measured) and their 2nd generation galaxy tab are the best tablets hardware ever. But samsung scores a zero when it comes to communicating with their users. It doesn't hurt to let your users know what is coming .. it removes the need for rumours and makes them even more loyal. And we are loyal bunch of users. Even though the world would have us believe that tablets start and ends with ipad. we stuck with samsung and all we ask is that they at least treat us with respect. Acknowledge by taking to us.
I can not describe the wave of jealousy I get everytime I hear acer talk about how their updates plans for ice cream sandwich and how the OG transformer would be receiving updates this year end, how the transformer is getting the second batch of ice cream sandwich updates.. all the while I am refreshing XDA forum waiting for a good Samaritan from the community to release the fix that I expected from samsung. I think this is unacceptable.
I don't think we sit milkly by and accept this kinda treatment from samsung. I think its time we take them to task using social media. I don't own a facebook account but I don't mind creating one. Its time we make our self heard and get samsung to listen to us.. Goal is simple. samsung needs to become more engaged with its fans and users. I mean what harm could come out of letting users know about update plans? what ill could come out of prompt updates to recent android release. I am a proud owner and the galaxy s2 and with that device I am not so much concerned with updates. But that is because the galaxy s2 is a master piece and runs fine as it is. I can not say the same about my galaxy tab 8.9.. The performance of that device could be better. software not hardware is behind the laggy performance which is why it pisses me to no small extent knowing they is a software update out there which fixes my issue. Other OEMs are releasing it to their devices (or engaging their users on future release) while samsung just keeps mute.
My goal is to get samsung to engage us their users more on update plans. or roadmap.
And To get them to be more speedy when it comes to releasing updates.
How do we go about this. looking at the success of how sustained facebook campaigns has worked for HTC, LG and motorolla users in the past, how it has gotten these companies to reverse policies which were unfriendly to their users. I think its time samsung galaxy tab users get on facebook and mount a sustained but peaceful and civil plea to samsung. Let us make our voices heard.
Its time we direct our inquiries directly to samsung. Hopefully we can raise enough dust that someone high up would push the button that makes the necessary changes.
Either way it's in samsung interest to be known as an OEM which listens to their users.
Its in their interest to be known as an OEM who always release updates for their device.
Does anyone share my thoughts on this?