ViewPad 7 Kernel_Source_Code.zip for ITE

---

After several weeks of waiting for VS USA support, finally received email to inform that they've provided me with a link to the ITE kernel's source code for the Vpad7.

However, while I can access the ftp site with the login info and see the document - it's actually a zip file. I believe - I cannot download or save it to disk or file .... GRRRRRR (read only?)

The access privileges to download is not working - researched it a bit further and it seemed that it might also be a linux OS issue - emailed VS back again and hoping to get it resolved so that our developers can dive into it soon.

Meanwhile, I'm posting the info - perhaps our fellow xda's have better success in getting this file without waiting for more VS support. If so, please post the linked file or its newly housed location, thanks - meanwhile, if and when I get a followup reply from them & get thru ftp - I will upload accordingly. Thanks !


Thank you for contacting ViewSonic Customer Support.

You may access a copy of your requested document at the following ftp site using the login information below:

ftp://supportdocs.viewsonic.com/Documents
username: custaccess
password: Vssm22338

The file name is ViewPad 7 Kernel_Source_Code.zip"

This document will be accessible for 14 days and then it will be removed from the site.

Not working for me too @ Android.

Perhaps try an FTP program like TotalCommander on Windows?
I've it installed, but sadly currently I am behind a very strict firewall So no FTP connects available...

Not working with AndFTP on Android too

ViewPad 7 Kernel_Source_Code.zip for ITE, no luck here too

---

Filezilla screendump to illustrate

ow nice.. I'll look into this tonight and see if I can get it (and build it) sometime next week (no time now, beta testing SW:TOR

tried it with google chrome did not work can take something els but not that file it is not there
well wait for the support i guess

Those bastards!

[R] Opening data connection IP: 63.251.212.47 PORT: 3616
[R] RETR ViewPad 7 Kernel_Source_Code.zip
[R] 550 ViewPad 7 Kernel_Source_Code.zip: Access is denied. 
[R] Transfer Failed!

Happy Thanksgiving to all, thanks for the effort as I would have to pass & share the zip file afterall - no dice, huh! I tried a # of basic tricks myself, turnoff firewall & anti-virus, different browser & different OS on different pc's.

Download disabled on their end & nothing we can do on ours until file settings are toggled. The VSDriverDiskVOT550.ISO image file just below the kernel is accessible and available for download but it's totally unrelated - for a Core 2 Duo mini PC .... LOL.

I didn't expect them to get back with me, but at least I have the Escalation (ET-reference #) and Tech Support's name/phone # for followup if I don't hear from them again by next week.

Patience is the keyword - Cheers ! (P.S. Received email followup late Fri. PM - tried again & NO, got a " 530 User custaccess2 cannot log in" Looks like I must call & speak to someone directly next week, stay tuned.

Originally Posted by Letitride

Happy Thanksgiving to all, thanks for the effort
(...)
Patience is the keyword - cheers !

Thanks for your effort too!

Tried with commandline FTP and got error "550".

"The 550 error is a message from the server stating that the account you have currently logged in as does not have permission to perform the action you are attempting."

So it seems you don't have the rights to download this file.

Update - still no access !! Grrrrr

---

Just a FYI, no news, luck or success in getting VS's Tech Support to release/change the login privileges to enable download/saved to disk the above referenced kernel zip file. I'm getting the run around, called in by telephone & spoke to another engineer for a few minutes, promised a resolution with an email followup - and, know what - he simply gave me the same userid & pw to obtain the "document" for the next 14 days. SOB never did a thing on their end, getting the "login denied" error msg. again using 3 different pc/browser/os. Followup email went unanswered for 3 days now .... this is really, really annoying & unacceptable customer support.

Here's what they send me -

Thank you for contacting ViewSonic Customer Support.

You may access a copy of your requested document at the following ftp site using the login information below:

ftp://supportdocs.viewsonic.com/Documents
username: custaccess
password: Vssm22338

The file name is: ViewPad 7 Kernel_Source_Code.zip

This document will be accessible for 14 days and then it will be removed from the site.
Thank you for giving us the opportunity to provide assistance

Best regards,

Stephen
ViewSonic Customer Service
(800) 688-6688 (USA)
(866) 463-4775 (Canada)
csenglish@viewsonic.com


In my 5 minutes "live" conversation with him, I clearly explained that the other rep - Bernard - issued me this set of uid/pw and a 2n. uid/pw of which both failed, and, that VS needed to change/reset the access privileges from read only to allow copy/download/saved to disk ....

Perhaps someone else in the Euro or Asia Pacific zones wanted to contact their support & request this specific zip file/document and see if you have better luck & then share with rest of us. I will give them 1 or 2 more working days and then call in again, but it might be chasing the ghost with no shadow .... This is truely frustrating to see it dangled in front of your screen and can't do anything about it.