[Q] Exchange and Gmail Sync Issues

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I just got the Rezound yesterday for my work phone. I have Exchange setup on the phone and my grail account. However, neither one syncs. I let me phone sit overnight and when I came back to it, it said I had 0 emails. As soon as I opened it and hit menu refresh, I got all my emails from over the night. Now the only way I can get my email is doing the menu refresh.

I have factory reset the phone twice and double checked the settings. They are set to push email (even off peak) and always on mobile data is checked.

Anything else I can check or try to get them to work? Is it maybe a defective phone? Everything else works fine. I can surf the web, youtube and everything. Just email issues.

Originally Posted by PhantomPhreak53

I just got the Rezound yesterday for my work phone. I have Exchange setup on the phone and my grail account. However, neither one syncs. I let me phone sit overnight and when I came back to it, it said I had 0 emails. As soon as I opened it and hit menu refresh, I got all my emails from over the night. Now the only way I can get my email is doing the menu refresh.

I have factory reset the phone twice and double checked the settings. They are set to push email (even off peak) and always on mobile data is checked.

Anything else I can check or try to get them to work? Is it maybe a defective phone? Everything else works fine. I can surf the web, youtube and everything. Just email issues.

When I've had this problem (on different phones), I go to application data and clear the caches and data for gmail, reopen gmail and it usually starts syncing correctly after that. But I would assume that a factory reset would accomplish this?

Originally Posted by toby1064

When I've had this problem (on different phones), I go to application data and clear the caches and data for gmail, reopen gmail and it usually starts syncing correctly after that. But I would assume that a factory reset would accomplish this?

I will give that a try. Thanks! Yeah I thought the factory reset would have fixed it too.

Originally Posted by toby1064

When I've had this problem (on different phones), I go to application data and clear the caches and data for gmail, reopen gmail and it usually starts syncing correctly after that. But I would assume that a factory reset would accomplish this?

Nope didn't work

I just noticed too that I deleted an email from Gmail last night and when I opened Gmail on the web, it still showed the message in my inbox as unopened. So it is not syncing at all, either way.

It might be a bad phone. I have exchange with gmail as well and its syncing fine out of the box. I didn't adjust or change anything.

Is auto sync on

Sent from my HTC Rezound