[Q] Htc Arrive "Network issue"

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My Htc Arrive can no longer connect to the sprint cellular network and under the settings it gives me no options to change the prl or anything, only to turn the data on and off switch from home network to automatic and roam to no roaming. I took it into sprint and they were unable to do anything even when checking the diagnostics and everything. Any help would be greatly appreciated.

Originally Posted by tjeeeeee

My Htc Arrive can no longer connect to the sprint cellular network and under the settings it gives me no options to change the prl or anything, only to turn the data on and off switch from home network to automatic and roam to no roaming. I took it into sprint and they were unable to do anything even when checking the diagnostics and everything. Any help would be greatly appreciated.

Did they try a hard reset?
Is the network type on home network instead of automatic?

They pulled the battery, hard reset, and even when on home or automatic the carrier name never showed up

Thats a really crappy situation alltogether.
Id call customer service and bxtch until they gave you a new one. I dropped mine the 32nd day i owned it. But i also had that wierd no mms bug. I had to call a few times and at the store they had to "really double check everythin" put it into field test hard reset etc and then customer service mailed me a new one with a box for the old. I had to talk to a manager a few times over the phone as well but totally worth it. Your only other option is pray mwang comes out with a hspl really soon and flash it, rumor is hes working on it.

Its fine, I ended up getting a replacement phone anyways which probably was better anyways as it came with nodo, which allowed for me to have a back up of nodo incase i need to downgrade in the future.