Viber No Sound

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Anyone else not getting sound on a call from Viber? People can hear me...I can't hear them.

Hi,
This is a member of Viber's development team.

@spielnicht - what device do you have? Do you have stock or custom ROM?
Which Viber version?

Thanks in advance.
Viber Team

Viber no sound on GARMIN ASUS A10

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Hullo,
same problem here. I got a GARMIN ASUS A 10 with Android 2.1-update1 and VIBER is 2.1.2 version
Many thanks for any help
leo

This problem can have 2 different reasons:
1. The device is not officially supported by Viber. Unfortunately, that's the case of GARMIN Asus...
2. Sometimes Custom ROMs may be the source of this problem.

Android GARMIN-ASUS: Why Not?

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Hi there and thank you very much for your reply.
To be very honest with you, I don't see clearly the point why it isn't.
I know many, many GARMIN-ASUS happy users here in Europe who would be very happy to use your excellent peace of App along with all the other working ones...Actually, it is the first time I'm able to fully install an App from the Android Market which is not properly working on my device...with no prior information :( ...By the way, the device is (apparently) working fine with all other Viber features (especially texts, which is already quite nice)...and if there are no special (technical? commercial?) reasons, I wonder why you cannot work out this GARMIN-ASUS related sound issue as well...
:)
Have an excellent day from Europe!
leo

Well,
As a company, we naturally have limited resources. We wish we could develop full compatibility for all devices out there, but unfortunately we can't.
We're looking at the global market shares of Android devices, and GARMIN-ASUS is one of the least popular ones (even though we acknowledge that it is not a "bad" device, etc.)

I didn't say we would neglect it, I just said it might take sometime before we attend to test it fully. In the meanwhile, if indeed you know so many Viber users who are longing for full compatibility, you may gather them and jointly open many ticket to our support team. The more tickets, the bigger chances that we will prioritize this task

Here's the link to our support team: http://support.viber.com

no entry for device compatibility or similar

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Well,
I'd like to do that but, apparently, the wizard for support queries doesn't allow me to do that (I mean, either to me or to the thousands of other Garmin-Asus all around :)) as, apparently, there is no- entry for such an issue.
leo

You can find a way to simply open an individual ticket and then write your request (again - please note that only if it is a joint request by many users, then it will have effect).

Hello, Thank you Viber Team for replying to the issues in this thread.

I recently (yesterday) installed Viber on my Galaxy S2 X - Telus (Canada) and it installed without issue. I can see friends and call / msg them but when I connect I can't hear any audio and they can't hear me as well. I have tried using both 3g/4g and wifi and received the same result.

Have you experienced this issue before? Is there a way for me to pull a log to determine the error. I'm just guessing but it seems lke the signalling is working properly and there is a problem establashing the rtp stream.

Thank you in advance for any assistance you can provide. I look forward to using this kick ass app :)

xluthor

I see you also sent me this via private message, so please see my response there