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Does the Xperia Arc S housing crack?

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By ARC X12, Member on 6th December 2011, 03:44 PM
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Good day I just sold my xperia arc and planning to get the Xperia Arc s. i really like the xperia arc because i didnt have any problem with it except the crack on the housing which occurred twice. It was replaced twice by SE. I would want to get the Arc S because of the white housing which i really like. My question is, has anyone experienced a crack on their Xperia Arc S? I do not know if they have corrected the problem with the housing especially the one near the censor with the Xperia Arc S. Hope anyone could share
 
 
6th December 2011, 07:19 PM |#2  
Luhccas-X10's Avatar
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Until the moment it didn't have claims about this...
7th December 2011, 12:26 PM |#3  
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I have had no problems with the white housing yet.

Keith
7th December 2011, 01:05 PM |#4  
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I just hope that SE has really modified the ARC S housing this time.
7th December 2011, 04:36 PM |#5  
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My Arc S also fine
14th December 2011, 01:17 PM |#6  
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Several users have already posted they have no issues but I want to step in and comment anyway.

I work with social media at Sony Ericsson and see and hear a lot of different problems/stories and so far I have not seen one single user saying his or her arc S have cracked.
14th December 2011, 01:22 PM |#7  
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I heard that fixed case will be available in January for the old Arc, is that right or can we already get the fixed one for our old Arc, if it has the crack?

And where can I find a german statemant that it's handled under warranty?
In a Vodafone shop here in Germany they said the problem isn't known and I'd have to pay the ~100€ myself.


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14th December 2011, 06:28 PM |#8  
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Quote:
Originally Posted by Markus-SEAnswers

Several users have already posted they have no issues but I want to step in and comment anyway.

I work with social media at Sony Ericsson and see and hear a lot of different problems/stories and so far I have not seen one single user saying his or her arc S have cracked.

Hi Markus and welcome to XDA forums (if this is really you)
Have you heard anything for the original Arc? And what about it?
Do they use a reinforced replacement or the same ****ty plastic?
21st December 2011, 02:39 PM |#9  
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Thanks! I can promise it really is me.

Yes. We have made changes to improve the front cover on the phone. I don't work with repair myself and I don't know what exactly has been changed. I have just been informed that some changes have been made to make the cover better.

So if you have this crack on the front cover on Xperia arc, hand it in at a service centre together with the receipt and it should be handled within warranty.

-Markus
Sony Ericsson Answers Team
21st December 2011, 03:01 PM |#10  
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Ok, gonna go to a service center in early January to get the new housing
Thanks for the information.

Do I need to reflash it and wipe my data or can I give it to repair with my data and custom stuff like DooMKernel?
Software stuff shouldn't void warranty on the case imo

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Last edited by Flo95; 21st December 2011 at 03:31 PM.
22nd December 2011, 06:54 AM |#11  
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No worries!

It's standard routine to flash each and every phone that comes in to a service center so I suggest you contact the local support team, have a word with them and ask if it can be done without this (and if some 'special treatment' is required to get it done).
http://www.sonyericsson.com/cws/corp...tact/phonelist

-Markus
Sony Ericsson Answers Team

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