Kleine89,
I really admire what you guys are trying to accomplish here. I completely understand and I'm on the same side; unfortunately this isn't the way to do it.
Customer service and technical support is currently run by me training a small team. In fact, I think I just replied to one of your cases lol. We are already swamped with phone calls and cases so this would just increase our workload.
The thing is that we don't have the source code; if I personally had it myself I would probably quietly give it to one of the developers here. It's all up to the software team overseas to release it or not. I've already sent emails to them asking about it and they are discussing it. Seems like they are worried about some copyright issue.
Really sorry to pop your bubble here but please do not flood the support emails with cases regarding the source code. What you could do however, is email these two people asking for it:
Jasmine
jasminezhao@matsunichi.com.cn
Shawn
shawn.liu@matsunichi.com.cn
They are higher up and have direct communication to the software team. As always, please stay professional and respectable.
I'm completely on your side guys; lets get that source code.
Good luck!
|