I have an RMA number in hand. Then I emailed them asking if they thought this was a firmware or a hardware issue.
Just got this from asus email support
Dear Valued Customer,
Thank you for contacting ASUS Customer Service.
The ASUS Transformer Prime is made from a metallic unibody design, so the material may affect the performance of the GPS when receiving signals from satellites.
Please note that this product is not a professional GPS device and signal performance can be easily influenced by factors including, but not limited to: weather, buildings and your surrounding environment.
Please understand there are some limitations when using the GPS function.
Some scenarios you may encounter when experiencing weak GPS performance:
1. Using the GPS while traveling in a car: The roof of a car, the insulation, bridges and other factors can affect signal reception.
2. High density areas with large buildings and structures that can block line of sight communication with GPS satellites.
For more information feel free to refer to our self-help pages by clicking
the links below:
Troubleshooting -[asus url]
FAQ - [asus url]
Live Support - [asus url]
If you continue to experience issues in the future, please do not hesitate
to contact us.
ASUS Customer Service
My iphone and my friends atrix will find a GPS signal within 5 seconds of putting our phones near a windows. Those too are not professional GPS devices.
heres the article if you care to read and share to get the issue out so asus will do something and don't think im trying to shamelessly advertise the blog site i write for i just want the issue to get out.
Too bad a took a screenshot last night
Oh yeah I just checked the spec page for the prime and Asus has removed GPS off sensor row.
You need to remember that these customer service people have very little technical support - and are as likely to be quoting back things they read here as anything else. Yes, maybe the metal back doesn't help - but the problems people are having seem more go/no go than just bad signals.
We already know that most of the people on this thread are not inclined to be very technical in their investigations - trying to stir up press at this point is unlikely to be productive.
My SGS 2 has really poor GPS performance some of the time - it seems to have a state where it doesn't ever lock (just flashes up a few says detected then drops them), so software issues are perfectly possible - as are simple things like the antenna being incorrectly connected. You don't think they ever tested the GPS performance in the final caseworks?
|gps, transformer prime|
|Thread Tools||Search this Thread|