Originally Posted by Jordan.t
How can i get to the bootloader menu to do the factory reset without the touch screen. the tablet isn't rooted if that matters
its some combination of holding volume down and power button at the same time for a couple secs. it could be the opposite though, hold volume up and power down. can't exactly remember which one. it is here within the threads though. or you could even call Asus for the right combo on how to factory reset device back to like it was in the box. if manually installing software won't work since touchscreen unresponsive, factory reset may be only option. since you use the hardware keys to initiate actions. cuz once in menu, you use volume down to scroll to factory reset. then pressing volume up confirms actions. double check which combo is the one to initiate the menu. good luck and hope you can bring back the prime to its normal working state.
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