[Q] Transformer Prime System Error

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Hey Guys, i just got my new transformer prime last week and while installing the new firmware versions this morning i ran into a problem. The first firmware update installed fine but while the camera firmware update was downloading, the screen locked up and wouldn't detect any touch input (taps or swipes).

I did the usual reboot a few times and the first time i tried it i was returned to the unlock screen but it still wouldn't register any touch input. I rebooted again and this time i was greeted with an error page containing three gears in a circle with and orange triangle in the middle and an exclamation mark in the triangle (no text describing what this means). This takes up the entire screen in landscape-mode and in portrait-mode it takes up the top half while the bottom half shows the bottom of the portrait-mode unlock screen and the system bar along the bottom.

Android is still functioning as i can see notifications come and go on the bottom (gmail popped up and i checked it on my laptop and the notification went away) but when the tablet is connected to my PC it doesn't show thing on the device. The device comes up but the computer shows it as empty.

If anyone knows anything about this or any possible fixes i'd appreciate them greatly.

Thanks people

Edit: Problem Resolved - Let the tablet die, recharge it, turn it back on and it should be working again

Probably same problem as described here -> http://forum.xda-developers.com/show...423503&page=12

Hope you resolve this.....

I would try rebooting again. then manually install or reapply the update though PC and Asus website where they have the firmware/system updates to manually install into prime. or you could even try the reset hole on the side or bringing up the bootloader menu to do a factory reset. good luck. post results or anything else you might have encountered.

How can i get to the bootloader menu to do the factory reset without the touch screen. the tablet isn't rooted if that matters

Mine did the same thing. I called up Asus and they are wanting me to send mine in and let them fix it, i decided i might want to check here and see if this was just me or if it was a problem shared by others....

---------- Post added at 04:13 PM ---------- Previous post was at 04:06 PM ----------

Originally Posted by demandarin

I would try rebooting again. then manually install or reapply the update though PC and Asus website where they have the firmware/system updates to manually install into prime. or you could even try the reset hole on the side or bringing up the bootloader menu to do a factory reset. good luck. post results or anything else you might have encountered.

you can't manually install the updates without using the touchscreen which doesn't work.... i thought about that and tried to find some way of remotely doing this with some sort of software but Asus doesn't give a way of doing this...

Originally Posted by Jordan.t

How can i get to the bootloader menu to do the factory reset without the touch screen. the tablet isn't rooted if that matters

its some combination of holding volume down and power button at the same time for a couple secs. it could be the opposite though, hold volume up and power down. can't exactly remember which one. it is here within the threads though. or you could even call Asus for the right combo on how to factory reset device back to like it was in the box. if manually installing software won't work since touchscreen unresponsive, factory reset may be only option. since you use the hardware keys to initiate actions. cuz once in menu, you use volume down to scroll to factory reset. then pressing volume up confirms actions. double check which combo is the one to initiate the menu. good luck and hope you can bring back the prime to its normal working state.

I called Asus Earlier and they went through the Factory reset process, but even that won't work. they ended up asking me to send it in to them to be fixed. its the same for others in this thread.

I called ASUS, they told me that there were numerous reports of this error and that they would email me or call me within 24-48 hours with a report on my "case". So apparently they know and there trying to do something about it whether or not that's an OTA software fix or if we have to send them all in to get them reset remains to be seen.

thats helpful to know

Originally Posted by Jordan.t

How can i get to the bootloader menu to do the factory reset without the touch screen. the tablet isn't rooted if that matters

You will lose all your data if you do this...you are warned.

Hold down the Vol-down and power button. After the vibration of it restarting release both buttons. You will see some writing on the screen...don't tuch anything. After about 5 secs, you will be taken to a screen with 2 pictures: one saying "WIPE DATA" and the other a picture of the android mascot. Use the vol down to navigate between options and the vol up to select options. You will be asked to confirm your selection before it actually kicks off. Hope this helps.