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Gameloft Refuses Upgrade for my Note!

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By k1ng617, Senior Member on 25th January 2012, 02:41 AM
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I thought this was pretty BS, and wanted to share this. I bought the games less than 2 months ago and wanted to download them to my new Note. Here is their response back to me.

"Unfortunately, you can not get the games back on your new phone. According to Gameloft policy if you buy a game, you can re-download it to the same phone with the same phone number within 3 years of your purchase. If the phone model or number was changed by the customer's own initiative, Gameloft has the right to refuse re-sending the game.

You can not re-download or transfer games which you bought on your old phone (model 1) to the new phone (model 2), because we produce each game-build for one particular phone to ensure the best quality and to prevent piracy. If you want to have games on your new phone, I'm afraid you will have to buy them again.

Sorry for the inconveniences. If you have any other questions, please let me know.

Best regards, -------------------------------Deepesh Mohan Customer Care Agent"
25th January 2012, 02:59 AM |#2  
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Flag Beja / Vila Real Santo António
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great way to prevent piracy...

25th January 2012, 03:31 AM |#3  
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Flag Kepler-34b
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Yeah, i don't like Gameloft and this is a good reason to not buy anything from them. They won't change their policy as long as customers are "fine" with it.
25th January 2012, 03:53 AM |#4  
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I got 20 of their hd games for free through torrents.

Sent from my T-Mobile G2 using Tapatalk
25th January 2012, 04:04 AM |#5  
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Originally Posted by scottmog

I got 20 of their hd games for free through torrents.

Sent from my T-Mobile G2 using Tapatalk

Yah, seems increasingly like in the name of "piracy" (think DRM) the paying user is the one that gets hurt the most.

Honestly, I'm not going to cry over a few dollars, but I'm very shocked that they are taking this stance. All they had to do to keep me happy was very simple, but yet they still refused. To me that's a smack in the face.
Last edited by k1ng617; 25th January 2012 at 04:10 AM.
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25th January 2012, 03:27 PM |#6  
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I don't think they believe in good customer service. Even the customer service person replied somewhat apologetically that they do not offer refunds.

Had purchased the Adventures of Tintin game for the SGS2, then upgraded to the Note about 1 month after the purchase, only to find out the game was incompatible. When the game was first released, there were no indications that it was not compatible with any devices. To a not very techie layperson, it would make sense for a game that runs on tablets--the ipad reportedly has it--to run on a phone too.

Because of this incident, I'm thinking of boycotting their games, not that they're that fantastic to the fairer gender anyway!
25th January 2012, 03:41 PM |#7  
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This is why ios wins, I'm niether an apple fan boy nor android fan boy and please nobody hate on me but I love my android phone and all but you cannot deny that apple basically is an efficient OS wise, you would never have such issues on apple devices. Don't get me wrong android has its perks with a variety of phones designs and brands but honestly I think iOS is the best mobile operating system out there. And don't get me started about their app store or iTunes, unlike android you wouldn't need to trouble yourself rooting and downloading market enabler just so you can enjoy the us version of the app store, isn't a pain when you need to do in apply purchases

Bottom line ANDROID needs to upgrade their market together with ICS update

Composed on my Samsung Galaxy Note using XDA Premium app
Last edited by fabu09; 25th January 2012 at 03:52 PM.
25th January 2012, 04:22 PM |#8  
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"because we produce each game-build for one particular phone to ensure the best quality and to prevent piracy"

That made me laugh! isn't this the perfect way to encourage piracy? As I have said elsewhere, When I purchase any app/game I then find the apk as a backup. It's mine, I paid for it, and I will bloody well do what I want with it other than sharing. That's my 'policy' :)
25th January 2012, 04:36 PM |#9  
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To use the app you bought you have to prove every time again that you are using the app on the same device that bought the app. Every time they check your phone id, your phone number, your market account, your exact gps position.

Soon they will require that you use the app on the same phone, same network provider, same market account, same phone number, same country, and maximum 50 km distance from the gps position you had when you bought the app.

Not joking.
25th January 2012, 04:50 PM |#10  
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Not the story they told me when I bought a few games few months ago. When I enquired that I was soon going to buy another phone and asked if I buy games if I can get the game on my new phone like on the Android market, they said yes. Don't remember if I called them our asked on their website. Haven't yet had time to get the apk off my old phone and pt it in my new phone.guess my games that I bought won't work on my new note too contrary to what was told to me by them. In that scenario if they deliberately gave me wrong information then I will find other ways to play the game I legally bought.

I am about to port my number to another mobile provider guess they will now try to block the games I bought on my note.isn't that a restrictive trade practice preventing customers from changing mobile providers. Obviously the New network will give me a new Sim card even when they port my number.
Last edited by bubblesmoney; 25th January 2012 at 04:58 PM. Reason: edit
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