Default [Q] Quantum Connection issues?

i just got a quantum for work, when i plug it in via the micro usb cable it recognized it, installed drivers and all looks good under device manager.

the issue i get is when i try to plug the phone in to update it via zune, i get a "connection error" please unplug, restart the device and try again. i've tried different computers (both running 7x64) different usb cables, even did a factory reset on the phone to no avail.

anyone have any idea?